Installed an alarm system

We actually thought about having an alarm system after there was attempted theft at our home. Therefore, I asked a friend who then referred me to Verisure and we thought of asking for a quote. The company has very swift services because, within a day, we had a quote and consequentially, in 3 days our alarm system was up and running, fully installed. The customer services were prompt in answering questions, especially because we had never used such a system before. The team has helped us trigger some false alarms to confirm how the system works as well as explain how their application and features work. I would definitely recommend Verisure.

Alarm System

BEWARE! This has been the worst experience with a company I have ever dealt with. As soon as I decided I wanted to cancel the whole process has been so difficult and they have made it really stressful! Avoid this company at all costs!

Verisure customer service never made me feel safe or secure.


My experience with Verisure was awful from the very beginning. Firstly I believe I was misled by the installer who made me sign a contract on the spot on his tablet, without even attempting a brief explanation of certain clauses of the contract written in very small fonts and large paragraphs which are impossible to read fully as you can imagine.

Additionally, I found that the quality of the video from the devices was extremely poor. Never really understood why is there no camera installed on the front door included in the package?
Furthermore, a fault had been erased within a device, and the system was not functioning properly.
Despite the fact that an engineer was supposed to come, they didn't, so the bills continued while the problem was still present.

Unfortunately, I lost my job a few months later and requested to cancel my subscription to Verisure. Interestingly, my Verisure payments increased ridiculously, and I needed to decrease my monthly spending.
It was from this point onwards that I had to deal with the ruthless Verisure Customer Service.

Please refrain from joining Verisure at any cost.
In my opinion, there are much better companies out there offering a friendly, fair, and high-quality service, at a much lower cost.
It is a large company that is growing somehow but based on my experience, I am convinced they have zero interest in individuals.

By far, Verisure provides the Worst Customer Service I ever encountered. It is also worth noting that I am not the type of person who complains often, so that says a lot....
Do yourself a favor and avoid Verisure. It would be in your best interest.

Alarm

Awful company. They miss-sell and then want to charge for a system that is not adequate. Constantly having false triggers and they turn half of the system off meaning any one is free to access as long as they don't use the front door. We are now locked in a legal battle as I am out Almost £1000 for an alarm that doesn't work or be monitored apropriotly.