Verisure
Reviews, experiences and complaints
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Verisure
Are you looking to increase security at your home? Would you like to ensure your family is safer and protected? An alarm system – even the most basic one – is better than none. With sensors at key entrance points, homeowners can be alerted to would-be intruders and can take action to protect themselves and their family. With CCTV cameras now found on nearly every street in the United Kingdom, crime is still something that needs to be addressed and not taken lightly. A monitored alarm system is the best bet, as these companies can send out guarded units to protect homeowners and families. Which company do you choose? One such company is called Verisure. Are they reputable? Are they reliable? To know that, you need to read customer reviews from actual customers who use this company’s services.
About Verisure
Verisure was founded in 1988. It operates as part of the Verisure Group, which has a presence in 16 countries, employs 18,000 staff and serves 3.2 million customers. As a monitored alarm systems company, its systems incorporate 2 types of detectors and allow customers to even manage their own security system in their home or business from any location through their smartphone app called My Verisure. They have 32 branches across the United Kingdom from Bristol, Edinburgh, and Leeds to Newhaven, Sheffield, and Wolverhampton. Verisure’ products send alarm system signals from their wireless devices to the Alarm Receiving Centre (ARC). If an alarm goes off, the company will contact the homeowner or key holder and if necessary will dispatch a guard response unit. Verisure offers customers 24-hour protection.
Products and Services of Verisure
Verisure Alarm Systems offers a 45-second response time once an alarm is triggered for their Alarm Receiving Centre to contact the homeowner or key holder. All devices feature an SOS button for emergencies. All devices also carry a lifelong warranty and customers can make use of 24-hour technical support. They offer alarm products for flats, for villas, for apartments, garages, detached houses, and even sheds. For businesses, customers can choose from alarms for commerce, for offices, warehouses, shops, and for premises. Devices available from Verisure are Alarm Control Panels, PIR motion sensors, Smart Key Readers, door and window alarm sensors, remote control alarm systems, perimeter security systems, and panic button alarms. Verisure’ Alarm Receiving Centre (ARC) is ARC Gold-approved by the National Security Inspectorate (NSI), which is the United Kingdom’s leading certification body for security and fire protection sectors.
Compliments, Complaints and Tips about Verisure
Have you bought and used a Verisure Smart Alarm system in your home or business? Did you need to visit one of their branches and if so were their staff friendly and helpful? Did they install your alarm system quickly and neatly? Is their customer support centre quick to respond? Are their alarm devices of a high-quality? Would you recommend Verisure to friends and family? We would love to read your experiences and feedback (positive or negative). Please consider writing an honest customer review so that other would-be customers would know all about this company to make better-informed decisions on whether to use Verisure.
By reading other customers’ reviews, you will be able to learn about their different alarm systems, their technology, and their customer service levels.
Information
NE12 8BU Newcastle upon Tyne
Quorum Business Park, The Neon Building - Q10 Benton Ln
United Kingdom
customersupport@verisure.co.uk
02038853296
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 26 )
ALARMSYSTEM
***** NOTE OF CAUTION ⚠️ ******
Verisure Alarms system are NOT approved by insurers as they are not approved by NSI or the SSAIB. The only part of their system that is approved is their Call Center only!!
Their sales guys always mention that their call centre is NSI Gold Approved but funny how they don't mention that their equipment isn't???
If you have one of these systems fitted to your business premises or home and it is subject to security alarm being fitted you might find you will not be covered for theft or attempted theft.
Please refer to your policy details as soon as you can to avoid a possible situation!
Please send and share this post so as many people as possible are made aware!
Alarmsystem
Awful experience with this company, I paid nearly £500 for a system which failed after four months, VERISURE refused to fix it stating there was no guarantee I feel like I’ve been conned and I’m heading off to County Court to try and get the money back. Do not use.!! you can get better alarm system for less money from most alarm system companies which just come and fit them. These are basically salesman who are looking to rip you off. That was me I think everyone is everyone
Camerasfrontandback
Shockingly bad service - avoid this company!
I moved into a rented accommodation with Verisure / Arlo cameras installed, and had to call 14 times for my account to be set up - which still hasn't happened 3 months later.
The Security Expert scheduled to come to the property to check the cameras did not show up the first time. Having called Verisure to inquire why there was a no-show, response was 'there was a booking error'. The rescheduled appointment with the Security Expert had a similar outcome - another no-show from the Expert, even though confirmation texts and emails were sent to me in advance of the appointment. I will find an alternative company that respects customers time and provides a minimum level of service.
DonottrustVerisure
Verisure installed a full system at my house. The sales person (Alex whose phone number ended in ..3146) confirmed to me that the system would work even if I didn't pay the monthly subscription fees. I maintained the subscription for over 12 months, but then decided didn't need it. The installation cost over £800 and i was told all the equipment will work even if I stopped the subscription service. When I called to cancel the subscription, they said that while the equipment would "work" without a subscription, I would not have access to the app and so the cameras would no longer work. I was also told that the control of the alarms would not work on the app but only through a physical fob on the door. AND that I would have to pay a further £99 for this 'downgraded' systems to work. I specifically asked about this from the sales person and he said I would be able to operate the system fully with no additional fees. Had I known there were all these fees and loss of functionality, I would not have taken the service and paid such a large fee up front for 'installation'. The company now says that their sales person must have lied to me and that I should have read the terms of the condition better. They also said this person no longer works at the company. Be very wary of Verisure and always read the small print. DO NOT TRUST their sales people or this company. The irony of how the company that I trusted to keep me protected from robbery, actually robbed me of over £800 through false promises is sadly one that I now have to live with.
Camerafrontandbackalldoorsensors
All the people sitting in verisure customer service is absolute liars
Don't buy Don't wast your time and Don't go through from stress.
Make sure send them email to keep your proof specially when your terminating your services. If they do not Co operate take them to small claim court.
Complaint is absolute joke.
SecurityAlarm
Worst company ever. I have multiple commercial property accounts in Leeds with Verisure. I had travellers break into my industrial unit in January 2023. We are now in May 2023 and they have made 9 appointments to get their engineer to install some hardware.
Every single appointment gets cancelled on the morning of the appointment. They do not call to let you know, I have to call myself. The latest appointment was today 06/05/2023 having booked it way in advance a month ago. If phoned 3 times this week to ensure someone is turning up and they reassured me, just to find they won't be turning up this morning.
I raised a complaint several times and the area managers don't like it and take it personally to cause you issues.
The fact is Verisure do not care about your security. All they want is your money.
The company was great some time ago, now they have dropped.
If you want to take a risk with your security, then you can be their guest and try it out. Be prepared to experience that 1 security breach, probably the only 1 you will ever have, just to find you've been let down.
Or once your contracted, be prepared to make countless appointments after cancelling your schedules just to find no ones turning up and your system is still not operating.
MY ADVICE IS TO STAY AWAY.
Regards, member number 340174 & 340179
Securityalarm
I was burgled while having Verisure alarm. The alarm triggered from the back entrance and a person walked in.
Monitoring station staff took the pictures but didn't even noticed the open door and marked it as safe and went back to SLEEP.
They didn't even send any security as they advertised.
I have been with them for over 3 years using them for business and home. NO MORE.
When I needed them they were useless and ignored the alarm. Now when I'm asking for the image taken I'm given the excuse that due to GDPR they can't share images of my own property. They won't answer my question of why no one noticed the door left open while the alarm was left active (complete silence)
They want to resolve the issue by advising me to buy more security from them by adding live cameras. Shameless people keep going on upselling.
Great reviews if nothing happens to you but reality kicks in when an incident occurs. They won't even cover the damages.
Avoid wasting, their Trustpilot reviews only show the customer service when you join not when you have to deal with problems.
Avoid and use a professional company.
SecurityAlarms
Absolutely disgusting customer service!
I tried to cancel my account with this company for over 3 months with no support or help from their team. The team were completely unequipped to deal with my problem, constantly contacted numbers which they had been told were not available. I was passed back and forth between agents and managers constantly over the 3 months with only one person (Lorraine) providing any ounce of kindness for my circumstances. In my last phone call I was patronised, laughed at and taunted by a customer service member who refused to offer me his name or put me through to his manager and then subsequently hung up on me.
Verisure should be ashamed of themselves for the way they have treated myself and members of my family in our current circumstances. What was already an incredibly stressful period in our lives was made worse by their lack of support and complete lack of respect.
They have consistently refused to cancel the contract despite me waiting their 3 month cancellation period. I will now be cancelling the direct debit. I have made countless phone calls in what has been the most difficult period of my life to try and do the right thing and cancel within the terms of the contract. I would never recommend this company to anyone and will warn people in the future to stay away from them.
Doorbellcamerasidecamerasensoretc
Most horrible company. Promised so much with all sweet talk. But once paid £500 and got installed, started the suffering. No service to recommend . The instruments are not mine! why then you have collected money? after two years and paying over £2000 wanted to cancel and say, I need to give 3 months notice! for what? during selling you said I can cancel it anytime after 3 month of so ( though requested to keep it at least for a year!) and now all the conditions never told during selling; all small print things no one read! and worst now you have de activated my service meaning though if have the system, I can not put them on! what a crap!
Alarm
I have been a verisure customer for approx 18 months.
I was unfortunately burgled this week and the verisure system completely failed. (Cameras not triggering, zero visibility does not operate).
Everything is promised to you on installation and almost all turns out to incorrect.
It also seems incredible that an alarm and security company does not actually employ and guards.
This is sub-contracted and so guards will never visit properties or incidents, instead customer services will make useful suggestions like “can you ask a neighbour to go round to take a look to see if the house is being burgled ” (at 1am in the morning)
Avoid this company and take note of all the other review sites and the appalling customer reviews they recieve.
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