Hometree

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Hometree

83% Would buy here again

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R
Robert Bennett
I’m a retired heating engineer with 20 years' experience and I found your service second to none. Your customer support team is very efficient and helpful. I contacted the company’s agent called D...Read on
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    Got Plumbing services

    I’m a retired heating engineer with 20 years' experience and I found your service second to none. Your customer support team is very efficient and helpful. I contacted the company’s agent called Daniel Wallace. He couldn’t have been more helpful and friendly. I had been let down by another company at the last minute as the water was coming up through the tiles of my kitchen. Daniel seemed knowledgeable and had all the answers. I explained everything to him and he made sure I got the exact cover I required. Within 24 hours, Hometree despatched an experienced plumber who came on time and resolved the crisis carefully and completely. Hometree has excellent service and would more willing to recommend it to others

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    Hometree is a rubbish company, avoid it

    Hometree is a rubbish company, avoid it!

    In early Jan 2022, I called hometree for tap leak issue, they agreed to fix it and I paid the call-out fees. They came and said tap leak is not covered in their service. Hometreee closed the case without letting me know what went wrong.

    In mid Jan 2022, My tenant told me it hasn't been fixed. I contacted hometree to cancel the service but hometree refuse to reply me.

    In mid Feb, after tried many times to contact hometree but no reply. I wrote comment on trustpilot and I received reply immediately from their customer support. However, they said they need 6 weeks to think about it.

    In early April, still no reply after waiting for 6 weeks. I contacted hometree. They admitted it was their fault to agree to fix the tap issue and want to refund me call-out fees. However, they still refuse to cancel the service and refund me the annual fees because they said I have made the claim.

    I believe it is their fault to let me make the claim. They should allow me to cancel the service and refund me the rest of annual fees. If I paid it monthly I could leave the rubbish company immediately, however, I paid annual fees and they refuse to cancel and refund money.

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