Reviews, experiences and complaints
and heating systems aren’t overly complicated, but they are expensive. Requiring professional installation and maintenance, home boilers and heaters keep our United Kingdom homes warm in Winter and moderate in Summer. It is in Wintertime that boilers and heaters earn their keep in our homes by warming homes from the cold outside. Homeowners and landlords usually don’t like to interact with heating industry professionals as this is a costly exercise. Keeping a boiler and heating system in working order requires a maintenance schedule and due diligence. Perhaps you’ve searched for help in fixing, installing or replacing your boiler or heater, but you’ve become even more confused. A name you might have seen is Hometree. This company specialises in the servicing of boilers, heaters and home care. Read reviews of real-world customers and their experiences of using Hometree’s maintenance services, dealing with their staff and their customer service to make am informed decision on whether or not to engage with this company in business.
Hometree was launched in 2016 with its headquarters in London, England. This company offers homeowners and landlords with boiler and heater maintenance services structured in transparent ways with no hidden costs or complex contracts. They offer annual boiler service, wider central heating systems, gas boilers, flue, controls, home electronics, drains, plumbing, and gas supply piping changes. Their prices include all parts and labour, 24-hour emergency service and unlimited callouts with no price-hikes during contract periods. Customers can select their maintenance package according to their needs and budget with 3 packages available from covering only the home boiler with an annual service to full service to the entire heating and boiler systems, plumbing and home electronics interfaces.
Products and Services of Hometree
Hometree offers customers 3 levels of service, from a basic package to a comprehensive list of maintenance services. The first package, called “Your Boiler”, offers an annual boiler service, maintenance on the gas boiler, flue and controls. The second package, “Your Heating”, builds on the first package and adds maintenance to the wider central heating system. “Your Home” is the third package and adds plumbing, drains and home electronic controls to your annual boiler service, gas boiler, flue, controls and wider central heating maintenance. A customer can select the care package, select their payment options of monthly or annual, and Hometree will secure payment via debit order. Callouts requested by customers are completed within 48 hours. Requesting assistance can be made 24 hours a day via their website or call centre.
Compliments, Complaints and Tips about Hometree
If you’ve made use of Hometree’s maintenance and servicing for your heating system, we invite you to please share your experiences and reviews. How did you find their replacement parts? Did they repair your boiler properly the first time? Did Hometree hike the price during your contract? Were there other costs no disclosed to you in the contract? How would you rate their customer service? Would you recommend Hometree? Read our other customers’ reviews and experiences of Hometree’s boiler and heating system care services, their engineers’ service and their customer support.
Reviews, experiences and complaints
Spotlight: What do our customers say?
In early Jan 2022, I called hometree for tap leak issue, they agreed to fix it and I paid the call-out fees. They came and said tap leak...
2021: We had a service through HomeTree on Friday. The engineer broke the boiler when he put it up to pressure and he said he would get the part and get it fi...
They took my tenants detail...
All reviews ( 9 )
Got Plumbing services
I’m a retired heating engineer with 20 years' experience and I found your service second to none. Your customer support team is very efficient and helpful. I contacted the company’s agent called Daniel Wallace. He couldn’t have been more helpful and friendly. I had been let down by another company at the last minute as the water was coming up through the tiles of my kitchen. Daniel seemed knowledgeable and had all the answers. I explained everything to him and he made sure I got the exact cover I required. Within 24 hours, Hometree despatched an experienced plumber who came on time and resolved the crisis carefully and completely. Hometree has excellent service and would more willing to recommend it to others
Hometree is a rubbish company, avoid it
Hometree is a rubbish company, avoid it!
In early Jan 2022, I called hometree for tap leak issue, they agreed to fix it and I paid the call-out fees. They came and said tap leak is not covered in their service. Hometreee closed the case without letting me know what went wrong.
In mid Jan 2022, My tenant told me it hasn't been fixed. I contacted hometree to cancel the service but hometree refuse to reply me.
In mid Feb, after tried many times to contact hometree but no reply. I wrote comment on trustpilot and I received reply immediately from their customer support. However, they said they need 6 weeks to think about it.
In early April, still no reply after waiting for 6 weeks. I contacted hometree. They admitted it was their fault to agree to fix the tap issue and want to refund me call-out fees. However, they still refuse to cancel the service and refund me the annual fees because they said I have made the claim.
I believe it is their fault to let me make the claim. They should allow me to cancel the service and refund me the rest of annual fees. If I paid it monthly I could leave the rubbish company immediately, however, I paid annual fees and they refuse to cancel and refund money.
If I could give zero I would, no heating /hot water for 3 weeks and we are apparently ‘critical’ god knows how they treat regular customers. Fraudulent reports, conflicting emails and a catalogue of errors … now having to send this to ombudsman after having to get our own engineer and repair … an independent engineer has clarified that Hometree could not possibly have known what was wrong without viewing boiler yet Hometree have allowed reports to be written that are not true … repeated promises of managers calling us back but they never do … AVOID AVOID AVOID Don’t believe the positive reviews on trustpilot they are probably paid reviews or employees. Check out the real customer reviews on their social media accounts …
AVOID THIS COMPANY
2021: We had a service through HomeTree on Friday. The engineer broke the boiler when he put it up to pressure and he said he would get the part and get it fixed the next day (Saturday).
HomeTree then said that they had to wait for a quote (he said he'd sent it straight away) and would call back. They didn't see we had to chase them.
We phoned Friday. We phoned again Saturday. They said on Saturday that they couldn't get hold of the engineer. When we phoned again they said that the part was only available from 40 minutes away from us and the engineer would not go that far.
We asked if we could collect it ourselves. They said they would check.
We called again. They then said it was too late as it was now closed.
So we're without any hot water or heating for 5 days.
I work for the NHS and need to shower between shifts. They suggested we go round to someone's house to shower (during lockdown... 🙄🤷).
TL;DR. They broke my boiler and then wouldn't mend it for 5 days.
EDIT: they're now saying they can't do it until Wednesday at the earliest, despite it being THEIR FAULT it broke. No end in sight.
And pointless trying to reason with them.
We had a massive leak and our water tank failed.
Hometree said that replacing the tank would represent and "upgrade" and would not pay.
They also said they would not pay for a corroded pipe found on our service because that would also be an "upgrade".
We now have a £4k bill.
Customer services are shocking.
This company are charlatans.
I had arranged through my tenant for a an annual boiler service the engineer didn’t turn up no one informed me I had to call them to find out what happened
They took my tenants details haven’t called her to rearrange and lied and said they had
I have been told they can book in tomorrow and then not until 24th which is weeks away as my boiler is due for service tomorrow and my tenant is only available on Mondays
I am very disappointed and upset and will e changing to a trustworthy company