Verisure
Reviews, experiences and complaints
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Verisure
Are you looking to increase security at your home? Would you like to ensure your family is safer and protected? An alarm system – even the most basic one – is better than none. With sensors at key entrance points, homeowners can be alerted to would-be intruders and can take action to protect themselves and their family. With CCTV cameras now found on nearly every street in the United Kingdom, crime is still something that needs to be addressed and not taken lightly. A monitored alarm system is the best bet, as these companies can send out guarded units to protect homeowners and families. Which company do you choose? One such company is called Verisure. Are they reputable? Are they reliable? To know that, you need to read customer reviews from actual customers who use this company’s services.
About Verisure
Verisure was founded in 1988. It operates as part of the Verisure Group, which has a presence in 16 countries, employs 18,000 staff and serves 3.2 million customers. As a monitored alarm systems company, its systems incorporate 2 types of detectors and allow customers to even manage their own security system in their home or business from any location through their smartphone app called My Verisure. They have 32 branches across the United Kingdom from Bristol, Edinburgh, and Leeds to Newhaven, Sheffield, and Wolverhampton. Verisure’ products send alarm system signals from their wireless devices to the Alarm Receiving Centre (ARC). If an alarm goes off, the company will contact the homeowner or key holder and if necessary will dispatch a guard response unit. Verisure offers customers 24-hour protection.
Products and Services of Verisure
Verisure Alarm Systems offers a 45-second response time once an alarm is triggered for their Alarm Receiving Centre to contact the homeowner or key holder. All devices feature an SOS button for emergencies. All devices also carry a lifelong warranty and customers can make use of 24-hour technical support. They offer alarm products for flats, for villas, for apartments, garages, detached houses, and even sheds. For businesses, customers can choose from alarms for commerce, for offices, warehouses, shops, and for premises. Devices available from Verisure are Alarm Control Panels, PIR motion sensors, Smart Key Readers, door and window alarm sensors, remote control alarm systems, perimeter security systems, and panic button alarms. Verisure’ Alarm Receiving Centre (ARC) is ARC Gold-approved by the National Security Inspectorate (NSI), which is the United Kingdom’s leading certification body for security and fire protection sectors.
Compliments, Complaints and Tips about Verisure
Have you bought and used a Verisure Smart Alarm system in your home or business? Did you need to visit one of their branches and if so were their staff friendly and helpful? Did they install your alarm system quickly and neatly? Is their customer support centre quick to respond? Are their alarm devices of a high-quality? Would you recommend Verisure to friends and family? We would love to read your experiences and feedback (positive or negative). Please consider writing an honest customer review so that other would-be customers would know all about this company to make better-informed decisions on whether to use Verisure.
By reading other customers’ reviews, you will be able to learn about their different alarm systems, their technology, and their customer service levels.
Information
NE12 8BU Newcastle upon Tyne
Quorum Business Park, The Neon Building - Q10 Benton Ln
United Kingdom
customersupport@verisure.co.uk
02038853296
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 26 )
SecurityAlarm
Worst company ever. I have multiple commercial property accounts in Leeds with Verisure. I had travellers break into my industrial unit in January 2023. We are now in May 2023 and they have made 9 appointments to get their engineer to install some hardware.
Every single appointment gets cancelled on the morning of the appointment. They do not call to let you know, I have to call myself. The latest appointment was today 06/05/2023 having booked it way in advance a month ago. If phoned 3 times this week to ensure someone is turning up and they reassured me, just to find they won't be turning up this morning.
I raised a complaint several times and the area managers don't like it and take it personally to cause you issues.
The fact is Verisure do not care about your security. All they want is your money.
The company was great some time ago, now they have dropped.
If you want to take a risk with your security, then you can be their guest and try it out. Be prepared to experience that 1 security breach, probably the only 1 you will ever have, just to find you've been let down.
Or once your contracted, be prepared to make countless appointments after cancelling your schedules just to find no ones turning up and your system is still not operating.
MY ADVICE IS TO STAY AWAY.
Regards, member number 340174 & 340179
Securityalarm
I was burgled while having Verisure alarm. The alarm triggered from the back entrance and a person walked in.
Monitoring station staff took the pictures but didn't even noticed the open door and marked it as safe and went back to SLEEP.
They didn't even send any security as they advertised.
I have been with them for over 3 years using them for business and home. NO MORE.
When I needed them they were useless and ignored the alarm. Now when I'm asking for the image taken I'm given the excuse that due to GDPR they can't share images of my own property. They won't answer my question of why no one noticed the door left open while the alarm was left active (complete silence)
They want to resolve the issue by advising me to buy more security from them by adding live cameras. Shameless people keep going on upselling.
Great reviews if nothing happens to you but reality kicks in when an incident occurs. They won't even cover the damages.
Avoid wasting, their Trustpilot reviews only show the customer service when you join not when you have to deal with problems.
Avoid and use a professional company.
SecurityAlarms
Absolutely disgusting customer service!
I tried to cancel my account with this company for over 3 months with no support or help from their team. The team were completely unequipped to deal with my problem, constantly contacted numbers which they had been told were not available. I was passed back and forth between agents and managers constantly over the 3 months with only one person (Lorraine) providing any ounce of kindness for my circumstances. In my last phone call I was patronised, laughed at and taunted by a customer service member who refused to offer me his name or put me through to his manager and then subsequently hung up on me.
Verisure should be ashamed of themselves for the way they have treated myself and members of my family in our current circumstances. What was already an incredibly stressful period in our lives was made worse by their lack of support and complete lack of respect.
They have consistently refused to cancel the contract despite me waiting their 3 month cancellation period. I will now be cancelling the direct debit. I have made countless phone calls in what has been the most difficult period of my life to try and do the right thing and cancel within the terms of the contract. I would never recommend this company to anyone and will warn people in the future to stay away from them.
Alarm
I have been a verisure customer for approx 18 months.
I was unfortunately burgled this week and the verisure system completely failed. (Cameras not triggering, zero visibility does not operate).
Everything is promised to you on installation and almost all turns out to incorrect.
It also seems incredible that an alarm and security company does not actually employ and guards.
This is sub-contracted and so guards will never visit properties or incidents, instead customer services will make useful suggestions like “can you ask a neighbour to go round to take a look to see if the house is being burgled ” (at 1am in the morning)
Avoid this company and take note of all the other review sites and the appalling customer reviews they recieve.
Alarm system
How can you have a perfect wifi connection but the system refuses to connect? Clearly the issue is not on my side. Feel completely conned by the system
Moonshot
Moonshot alarm is simply not worth the money. So much for cuttting edge technology and being pet friendly - my minature poodle keeps triggering the alarm. Going to have to get my hearing checked out as it is so loud
Alarm system
My dad has very bad anxiety and decided to install an alarm system after a few of his neighbors got burgled this past month. Instead of putting him at ease and making him feel safe when he's not at home, he's had countless issues. Firstly the system often refuses to connect to the wifi leaving the home unprotected. Secondly, he's had a few false alarms since installation. I spoke to a friend yesterday who said that he's also had similar issues and apparently the moonshot sensors are to blame. Really disappointed
Alarm system
My nana’s house got broken into last month. She recently upgraded to the new system from Verisure which turned out to be a disaster. The system apparently thought the back door to the garden was open, leaving the house unprotected. Piss poor service and to top it off my nana feels completely unsafe in her own home now.
Alarm with Arlo Cameras
Have had an absolutely shocking experience with Verisure since installation, having purchased what was meant to be an integrated alarm system with Arlo cameras that they could access. Within 30 days, the doorbell needed charging, and the driveway camera kept going offline. 4 phone calls later, and 30 days later again, an unqualified engineer arrived who spent an hour on the phone to his manager asking what to do. Was promised a manager call back on 2nd July which never came, and ended up chasing myself in August. Same with a compensation voucher.
Ended up going through the customer resolutions and customer care team, to be lied to 3 times - Stephen is on holiday, he's the only one that can look at your complaint, few hours later, different agent, Stephen was really quite ill this morning, and at 5pm a call from Ethan to be told that Stephen was sat opposite him.
In essence, we're now 5 months on - still with faulty cameras, with Verisure offering a refund of the cameras. Whole point of replacing my full Ring set up was because they could access it, total lack of trust in this company now, and won't offer to refund the system which is no good to me if they can't see the cameras - whole reason for me buying their system.
Same complaint has been open for over 3 months and still not resolved.
Home alarm
Do not ever ever use this service, it's a trap. They give you many offers in the beginning but too hard when discontinuing, they keep you sending bills and too bad customer support to sort out. Even while dismantling you have to pay big sum. And it doesn't just stop there, you keep receiving bills and lots ot lagging to sort out. At the end no one at customer can give you the solution and they transfer you from here to there. Unwanted stress, i would have given 0 starts if there were.
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