Safestore

Reviews, experiences and complaints

Order 2.7
Service 3.7
Price 4.3
Delivery 3

Total

3.4
50.0% would buy here again

Safestore

Homes in the United Kingdom are becoming smaller and smaller and many of us accumulate furniture, gadgets, sports equipment, collectables, and antiques that are worth too much or hold sentimental value to cast aside or sell. The solution is a storage space, but how do you know what size is standard, the monthly costs, safety, and convenience of storing valuables in a lockable storage unit. In trying to find answers to your questions and in finding a trustworthy storage company, you might have seen SafeStore. The benefits of storage allow your homes to be less cluttered, frees up your garden space, and means your items can be safely secured whether you visit your storage unit once a month or once a year. Reading honest reviews of customers, their experiences, and their ratings of companies like SafeStorage means other customers will know what to expect, will understand their various services and will gain insight into their customer service levels too to make up their minds about using a company.

About SafeStorage

SafeStorage is a self-storage company offering storage spaces for personal items, businesses and even offers storage solutions for students. SafeStorage was launched in 1998. It has grown from 3 stores to 125 sites across the United Kingdom and is a company listed on the London Stock Exchange. It offers an additional 38 stores in Europe. It offers stores in London, Bournemouth, Edinburgh, Liverpool, Newcastle, Southampton, Birmingham, Bristol, Glasgow, Luton, Nottingham, Stockport, Bolton, Cardiff, Leeds, Manchester, and Portsmouth. Their storage spaces range from 10 sq ft, to 500-plus sq ft for warehousing and storage for businesses. Their website lists 13 different storage spaces with recommended content sizes, such as a 25 sq ft unit is ideal for storing the contents of a studio flat; a 75 sq ft unit can store the contents of a two-bedroom house. All units are clean, dry, and securely locked with a sole key holder (the customer), and each unit features an intruder alarm too.

Products and Services of SafeStorage

The SafeStorage website allows customers to search and choose which store is nearest to them for storing their items. Once a store has been selected, customers can choose from the available storage unit sizes. They can reserve their desired unit online and can complete the order forms online to be able to confirm a storage unit. Customers can communicate with their customer service department on when they’re able to move in their items and to collect their key and access permit. SafeStorage offers customers 24-hour CCTV and security. Storage can be rented for as short as one week or for as long as is required by the customer. Payment is required monthly and it is payable in advance. Payment can be made by debit and credit cards and by direct debit. All goods must be insured while in storage. SafeStorage offers insurance packages. SafeStore sites are open 7-days-a-week and are open during business hours. Some stores have units with 24-hour access. SafeStore has pallet trucks and trolleys available free of charge for customers to use on their premises.

Compliments, Complaints and Tips about SafeStorage

Do you rent a storage unit from SafeStorage? How do you find the size of their unit for your items stored there? Is it safe? Do you visit their company to work in your unit often? How often are you allowed into their premises? Are their staff friendly? Do they have 24-hour security surveillance? Do you find their service private and trustworthy? Would you recommend SafeStorage? We invite you to leave your real-world experience and feedback about SafeStorage’s services, storage spaces and their customer service so that other customers will know exactly what to expect and how best to go about renting a storage unit from SafeStorage. Read other customers reviews to gain more insight too.

Information

Brittanic House, Stirling Way
WD6 2BT BOREHAMWOOD
Brittanic House, Stirling Way
United Kingdom
marketing@safestore.co.uk
02087321500

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

S
Stuart Cannon 2 years ago
8.5
Safestore is definitely the best place to store your items if you do not have enough room. I first called Safestore's customer service to know how the process works and they were very infor...
C
Carsten Haferkamp 1 year ago
4
I arrived at the clapham branch 5 minutes before closing (17:55) and then could not enter the shop through their front door but someone in the shop gestured that I needed to go into the ware...
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2 years ago
2
@SafestoreLtd Don't use this company because over £800 during lockdown due to being made homeless they sold my £50,000 record and DJ equipment which I was told via email whilst contacting he...
m
mark 1 year ago
2
If you run a business stay clear, i have 5 units there and today they have all gone up by hundreds of pounds, you can still get my units at just a little bit more money than I was paying las...
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1 year ago
2
555

All reviews ( 6 )

Stored household items

Safestore is definitely the best place to store your items if you do not have enough room. I first called Safestore's customer service to know how the process works and they were very informative, helpful and friendly in explaining. The team provided me with the forms to fill online and all was done just by several clicks. As planned, I moved my household item and never have I experienced such a friendly helpful receptionist. Honestly, I never imagined it waS going to be that simple and effortless. The experience has been merely stressful and I would definitely recommend them for safe storage.

S
Stuart Cannon 2 years ago
Order
6
Service
10
Price
10
Delivery
8
Total
8.5
Would buy here again?

Packaging materials

I arrived at the clapham branch 5 minutes before closing (17:55) and then could not enter the shop through their front door but someone in the shop gestured that I needed to go into the warehouse and enter from there. When I got inside I was asked what I was after but then told that the tills had already closed and I wasn’t able to purchase anything. I would not recommend using their store for the purchase of packing material during business hours. Open here does not mean open for business.

C
Carsten Haferkamp 1 year ago
Order
2
Service
4
Price
8
Delivery
2
Total
4
Would buy here again?

Safestore storage

@SafestoreLtd Don't use this company because over £800 during lockdown due to being made homeless they sold my £50,000 record and DJ equipment which I was told via email whilst contacting head office I was entitled to anything to what they made over the amount due to be completely lied to and palmed off with corporate jargon!! I was even told in an email by Roger Mouncher that I would be reimbursed if it went over and then try saying it hadn't sold for more than the £800 owed the DJ equipment alone would've covered that fully and more!! I've constantly asked Roger Mouncher which company my property went too and that I would like proof of the sales of my property, too which he kept palming me off everytime I asked for the proof he kept on ignoring my question with his corporrate jargon constantly trying to side track me!! So now I'm outing your company online until I get my answers!! Regarding the information that I've constantly been asking Mr Roger Mouncher for to no avail, which is totally disgusting and completely unprofessional. I have futther proof aswell to how your company have ignored me and show nothing but disregard towards your customers!!

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2 years ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Businessunit

If you run a business stay clear, i have 5 units there and today they have all gone up by hundreds of pounds, you can still get my units at just a little bit more money than I was paying last month ( every 4weeks really), but if you are a loyal customer they will rip you off, got a quote for the same size unit under a different name and address and it's just a little more, not the hundreds there blackmail me for now, oh and the insurance they sell you, it's a con, got my own today and the price of the unit went up by £200, avoid this rip off company at all cost, you have been warned.

m
mark 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Mr

555

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1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Rentedstorage

Stay away from this company at all costs. They state a price that is reasonable but then charge you up to 120 or more for storage maintenance schemed. Who pays 120 a month for storage of house hold otems

A
Alan Perez 5 months ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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