AnyVan
Reviews, experiences and complaints
Total
AnyVan
Moving
is one of life’s most stressful tasks. Sorting, packing, and transporting your goods from one place to another can cause many headaches. A moving company can help make your move even more stress-free with their collection, transport, and delivery services. Which one do you use? There are so many moving, transport and removal companies that can help, but which one is trustworthy, offers value for money and is available for small jobs and large item transport? A name you might have seen appear in your online searches is AnyVan. It offers all these services to move your valuables to anywhere you want. By reading honest customer reviews, their experiences, and insights about AnyVan, you can make up your mind if you’d like to do business with AnyVan and trust them to deliver your valuable goods.
About AnyVan
AnyVan was founded in 2009 and operates in the United Kingdom from its head offices in London, England. The company has completed 5.2 million move jobs for 3.1 million customers to date. From moving furniture, home appliances, house removals, vehicle transportation, motorbike storage and transport, parcels and packages for businesses and individuals, and they also specialize in moving and transport specialist goods, antiques, and pianos. AnyVan also offers services for waste and rubbish removal as and transport of livestock too. Moving goods starts from £49 and their website allows customers to choose a moving date, book their AnyVan mover and can even track their AnyVan driver and their goods from pickup to delivery. AnyVan can transport your goods to any address in the United Kingdom and they also offer a service for transporting goods to Europe.
Products and Services of AnyVan
Booking with AnyVan is an online service with a straightforward booking system that allows for easy payment with debit and credit cards. Once a service has been booked with AnyVan, it offers customer service and support, free basic insurance and compensation cover for amounts up to £50,000, and it allows customers a 48-hour cancellation service. Their customer service department is available for assistance 7-days-a-week and 24-hours-a-day. Should you require the assistance of a mover, AnyVan can provide you with a “Man and Van Service” to help you with moving, unloading and packing of your goods. AnyVan also offers businesses with courier services to transport parcels and packages, storage of goods. It also offers business solutions for eBay deliveries of orders to streamline businesses.
Compliments, Complaints and Tips about AnyVan
Have you used AnyVan to transport and move your home? Have you used them to remove items from your office or home? How friendly and helpful are their staff? Are their vehicles safe and secure? Was their booking service straightforward? Did their checkout process feature your preferred payment service? Were some of the goods damaged while in transit with AnyVan and how did they resolve that with you? Would you recommend AnyVan to friends and family? How did you find their customer service? Read customer reviews about AnyVan to see what they offer, their customer support and their efficiency.
Information
W6 0LG London
5-17 Hammersmith Grove
United Kingdom
customercare@anyvan.com
02038723050
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
Anyvan
TERRIBLE, TERRIBLE, TERRIBLE. The worst experience of any service, ever. They took our money, we're so chaotic they didn't order a van and have kept our £243. Now we are taking them to court to get out money back. What happened is that we wanted a van to pick up a sofa in the Lake District and take it to the East Midlands. Simply enough eh?One pick up and one drop off! Anyvan said they could do it for £243, but insisted on payment upfront. Anyvan even choose the date and time. we drove to the lake district to make sure the sofa was not left in the street. We got there early, we waited, and waited, but no van! Rang Anyvan, they then told us they had forgotten to order a van, and there was no van coming to pick up our sofa. Nothing we can do, we were told! Terrible, terrible service. Talk about hung out to dry and sod your luck mate,and to top it off, they have kept our money!!! So we were left in the street with a sofa and my wife in floods of tears. What were we to do with a sofa in the street 200 miles from where Anyvan promised they would deliver it? I ended up driving to Manchester to hire a van (thank you Arnold Clark, you are a life saver) driving back to the lake district, struggling with the sofa on my own, driving to East Midlands, delivering it at Midnight, then driving back home for 2am. 600 miles and a 20hr day! Thanks to the chaos caused by Anyvan. The worst service ever was not over though! I have written to all 3 directors to get my money back, they didn't ever bother to reply, so, they have my £243, it cost me £180 van hire=£423 out of pocket, and a wife back in depression. What do I have to do get my money back from these people. DO NOT USE ANYVAN AT ANY PRICE, THEY ARE TERRIBLE, TERRIBLE, TERRIBLE.
movingservices
My arrangement with the company was that they would deliver my stuff by 16.57 on the 14th of June. However, I kept calling the driver on the day and he was always telling me that he had been assigned more and more jobs and that he would be more and more late. I called customer service and explained to them that I am flying at 3am the next day and wont be in the UK for another 2 weeks, so I need my stuff delivered by 6.30pm because I need to sort out the rest of my business before I leave. Initially they said they would definitely meet this deadline, however when the time came they said they could only deliver it the next day. This is after me making them aware that I won't be there the next day and for another 2 weeks. When I asked them if they could store my stuff somewhere for two weeks until I get back, they said that's not possible. Only after I told them I would be looking into my legal options did they agree to make a compromise.
I don't know about you, but this sounds to me like they were never intending to deliver my stuff, hence why i initially wanted to write that they tried to steal my stuff. It is essential to make people aware that this business is fraudulent so that they don't fall into the same trap that I did.
Removals
This has been by far the WORST experience I have had with a company. I deeply regret choosing AnyVan to handle my international move.
The driver I hired arrived to my address with an almost FULL van. The driver told me his boss had asked him to leave room for only 13 boxes. He apologised and left. I reported this to AnyVan and was told I would receive a full refund because the picture I took of the van showed clearly that it was full. Fine, mistakes happen. I was ready to make another booking.
However, since I was promised a refund various members of staff have told me I can't have a refund under any circumstance, some told me I can have a credit note, some told me I can have a partial refund. But so far, I received NOTHING. I paid just short of £1000. Some customer service staff told me they spoke with their 'trustworthy' driver and he told them he had space but I refused collection, then he said I had more than double the amount of space I'd booked. So, if the driver lies, they take his side.
To make matters worse, some of the staff have been incredibly rude beyond belief. I have been gaslit, mis-spoken to, had one of the staff turn me on and off mute whilst I complained, and called by the sales team TWICE to make another booking.
Most of the staff are in desperate need of some training in how to conduct a conversation.
AnyVan makes business based on the promise that their drivers are trusted, yet when their drives take untrustworthy action - it's nothing to do with them because of their terms and conditions.
You should also be aware that the driver I hired used a different business name. When I googled the business name I paid the money to, he has a number of 1 star reviews saying he stole their items/ is being taken to court.
Please, don't make the mistake I did. Do not choose AnyVan.
Housemove
Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up.
The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity.
To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal.
I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus
£106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress.
The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging.
The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless.
Please don't use them.
Anyvanremovals
Was asked to move a 2/3 Bed house and they basically left everything. Extremely overpriced considering the job. They We're told im in a wheelchair and needed help but they were disrespectful and complained the whole time. My 70+ yr old parents and brother did more woŕk than this company.
Movinghouse
The company didn't meet our expectations from a moving company. We have moved many times, it is the first time that we are so disappointed. I'd never use them again.
Moving
An absolute scam, charged me extra to take my things upstairs even though I’d paid for a first floor move and threatened to leave my stuff on the floor outside if I didn’t pay. A horrific experience and customer service did nothing to help.
Houseremovals
Worst company ever. I miss my collection as I was waiting for the driver to call me, I had spoken with him in morning. Another number called and I missed it. When I called back she wanted another 300 pounds to reschedule. 😭😭😭😭😭😭😭😭😭 Same day reschedule 300 pounds. I'm literally still crying.
They can't refund any money despite not receiving any service.
600 pounds gone just like that. 😭😭😭😭😭😭😭. My heart is in pain.
Houseremovals
Worst company ever. I miss my collection as I was waiting for the driver to call me, I had spoken with him in morning. Another number called and I missed it. When I called back she wanted another 300 pounds to reschedule. 😭😭😭😭😭😭😭😭😭 Same day reschedule 300 pounds. I'm literally still crying.
They can't refund any money despite not receiving any service.
600 pounds gone just like that. 😭😭😭😭😭😭😭. My heart is in pain.
Removalistservices
Horrible experience. Do not rely on this company.
Cancelled our move the afternoon of our moving day. Showed no remorse and offered no alternate solutions.
Our move was booked months in advance but when the driver was late, I contacted him with photos of our things, to which he replied he would actually be hours later than the scheduled time. He asked would we prefer to have an alternate driver come in his place so that they could arrive on time, to which we replied that we would. Navaratnam told us that he would arrange this with Anyvan and we would hear from them shortly. We heard nothing.
After waiting on hold for an extended period of time, we were told our driver had taken himself off the job and there would be no drivers coming in his place, but that this was ok because they could send a driver the following week. We were moving from Wales to England with international flights arranged the following day. It was not ok.
Abdul, the customer service representative, proposed no solutions, until I insisted that he call the original mover and reassign him the job. Twice, Abdul said that he had been in contact with the driver who clarified that his pick-up time would now be later than the previous estimate. I told Abdul that we would manage the lateness of the pick-up, we just needed the items moved the day we had agreed upon. Despite Navaratnam having confirmed that he was available to do the move, Abdul did not arrange this to take place, breaching their contract, causing us significant stress and forcing us to bear excessive additional costs in finding an emergency moving company to come immediately.
The only apology that we received was at the end of our last phone call, where we were told 'We are sorry that we have not been able to provide what you had expected from us'.
Having contacted the complaints department, asking only for compensation in the difference of payment we had to make to the emergency company, we were quoted their contract saying that if their drivers are unable to perform their service they would contact us. (Which they did not do). It was also abundantly clear that the driver was able to do the delivery, he simply chose not to.
Other experiences included:
- Being cut-off mid sentence by being put on hold when Abdul disagreed with what I was saying
- Not having our pick-up time confirmed until late in the evening the night before. Despite several phone calls promising this confirmation at an earlier time.
- Needing to call and wait on the customer service line repeatedly when people promised to call back within a defined amount of time and did not.
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