AnyVan
Reviews, experiences and complaints
Total
AnyVan
Moving
is one of life’s most stressful tasks. Sorting, packing, and transporting your goods from one place to another can cause many headaches. A moving company can help make your move even more stress-free with their collection, transport, and delivery services. Which one do you use? There are so many moving, transport and removal companies that can help, but which one is trustworthy, offers value for money and is available for small jobs and large item transport? A name you might have seen appear in your online searches is AnyVan. It offers all these services to move your valuables to anywhere you want. By reading honest customer reviews, their experiences, and insights about AnyVan, you can make up your mind if you’d like to do business with AnyVan and trust them to deliver your valuable goods.
About AnyVan
AnyVan was founded in 2009 and operates in the United Kingdom from its head offices in London, England. The company has completed 5.2 million move jobs for 3.1 million customers to date. From moving furniture, home appliances, house removals, vehicle transportation, motorbike storage and transport, parcels and packages for businesses and individuals, and they also specialize in moving and transport specialist goods, antiques, and pianos. AnyVan also offers services for waste and rubbish removal as and transport of livestock too. Moving goods starts from £49 and their website allows customers to choose a moving date, book their AnyVan mover and can even track their AnyVan driver and their goods from pickup to delivery. AnyVan can transport your goods to any address in the United Kingdom and they also offer a service for transporting goods to Europe.
Products and Services of AnyVan
Booking with AnyVan is an online service with a straightforward booking system that allows for easy payment with debit and credit cards. Once a service has been booked with AnyVan, it offers customer service and support, free basic insurance and compensation cover for amounts up to £50,000, and it allows customers a 48-hour cancellation service. Their customer service department is available for assistance 7-days-a-week and 24-hours-a-day. Should you require the assistance of a mover, AnyVan can provide you with a “Man and Van Service” to help you with moving, unloading and packing of your goods. AnyVan also offers businesses with courier services to transport parcels and packages, storage of goods. It also offers business solutions for eBay deliveries of orders to streamline businesses.
Compliments, Complaints and Tips about AnyVan
Have you used AnyVan to transport and move your home? Have you used them to remove items from your office or home? How friendly and helpful are their staff? Are their vehicles safe and secure? Was their booking service straightforward? Did their checkout process feature your preferred payment service? Were some of the goods damaged while in transit with AnyVan and how did they resolve that with you? Would you recommend AnyVan to friends and family? How did you find their customer service? Read customer reviews about AnyVan to see what they offer, their customer support and their efficiency.
Information
W6 0LG London
5-17 Hammersmith Grove
United Kingdom
customercare@anyvan.com
02038723050
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
Man and Van
I used AnyVan as a recommendation from a friend after I told him I was moving, he had experienced great service and asked me to book with them as they were a trusted company. I did book with them and got nervous when they arrived 15 minutes late from our booking window. But the driver called and assured me that he was on the way. This helped ease my worries. When they arrived, the driver was courteous enough and apologized. The movers worked very well and nothing was they were careful with my Television and other fragile household items. But I would hope they try to keep time.
LondontoCardiff
The driver was so nice. If I was to vote for him, I'd give five stars but the company sucks. The person (Sara) on the customer service team, promised to help me on the day, but she was nowhere to be found. I thought you were trustable SARA. Such a disappointment... And the driver was just made it before 10am as he was sent to Birmingham in the early morning and the van was booked for domestic travel. How on earth the driver got multiple jobs where I have to be on time for that storage room. And I told each one of the people I've spoken with. Ridiculous company. I won't use it anymore
Removal
AnyVan provided a truly awful service when I moved in September. The arrived in two undersized post office vans. The language of the personnel was offensive. They severely damaged two items, arrived hours late at the destination and provided minimal compensation. Also they are not in membership of the ombudsmen scheme.
Houseremovals
AVOID AVOID AVOID
to put it simply choose another company.
Shocking communication to say the least.
They arrived late and delivered two days late too with barely an explanation. The office team didn’t have the same “ story “‘as the removal team with an explanation of where our stuff had got to… at one point promising our items where two hours away only to receive an email at 8:40PM saying the delivery of our items would be rescheduled.( they were already a day and a half late by this point )
They didn’t want to put the items into the correct rooms or even close. Their explanation for this was they have a 7 hour drive ahead of them to get home.
I wish I had chosen another company and spent £4000 on removals else where !!
They did admit it had been a total shambles and offered £75 compensation which i refused. It was meant to be escalated to a higher level but once again with zero communication they proceeded to issue the £75 “ compensation which doesn’t even cover the items that got damaged or smashed up. They disregarded my concerns and my refusal of the £75 and made the refund regardless, with yet again no phone call back to me to discuss.
They talk the good talk on the initial phone call but it’s all a front , they are just basically a middle man to finding any old van to complete the job.
I wish I had paid the £4000 to a better run , more deserving company rather than this bunch of cowboys.
Removal service
DREADFUL! I had to use AnyVan as my removal co. cancelled 36 hours before house completion... AnyVan were available-that's the positive. Long story short: arrived with someone else's enormous sofa, so my stuff didn't fit in! I'd paid £1400+ (Double what my original company wanted) and then at 2.15pmish (hours after the sale had gone through and I was technically in breach of contract) I had to book another van from another company, costing me a further £750! The sofa was then delivered before my stuff and the lorry eventually arrived at my new home at 9.16pm! The additional drivers that I had paid extra for then helped AnyVan operators unload and all lorries left at 1am!
Yes, throughout the day I kept AnyVan aware and they did NOTHING. Theo told me that the lorry was not allowed to carry other people's stuff and spoke to the driver-fat lot of good that did. He then said he'd see if he could get another vehicle to help and he'd get back to me in a couple of hours. Maybe. It's a removal company and everyone knows that moving house is stressful so why add to that stress AnyVan, by being incompetent in the moment? What choice did you leave me with when I was already in breach of contract and could have been sued by the new owner of my ex property!
As I moved just before Christmas I wrote a complaint to AnyVan at the start of the new year-I just couldn't face it ruining my christmas. Outlined some damage that had occurred (I've found more since) but AnyVan took great delight in stating that they weren't responsible as it was outside the one week reporting period. After that, AnyVan did nothing for three weeks despite my reminding them-interesting considering when I made a booking I was plagued by endless emails, phone calls and texts. It was like being stalked! Then I was offered a paltry sum. Honestly, I was being patient but the figure was so insulting for what they put me through that now I'll review then anywhere I can!
If you want to move one item, fine. For removals, forget it. They are SO expensive compared to other companies and their slogan could not be less true.
Removals
I used Anyvan for my house removals. I paid extra for them to wrap and protect certain precious items. The team they sent me didn’t speak a word of English. On the day of the move they instantly charged me an extra £1000 saying I was over my quotation of boxes and wouldn’t move me if I didn’t pay it. They didn’t protect my carpets as I was promised and mud was walked into my home. Half my removals turned up in the morning as agreed and I was informed the other van had broken down and wouldn’t be with me until later. The “second” van that actually turned up with my items ended being switched to another van of 2further van loads which the last load didn’t turn up until 2200. The precious items I paid extra for were pathetically wrapped using MY own bubble wrap and were damaged in the move. When i proceeded with the claims team I waited weeks for them to “investigate” only to be told that I probably did it myself when unpacking it! And instead of paying me the cost of the items which 1 of them alone was £990 they offered me £175!
An absolute rip off company who clearly doesn’t care about customers belongings and would rather save themselves money by calling you a liar! Never have I been left so upset and insulted. I DO NOT RECOMMEND AT ALL and for the amount they cost me in the end I could’ve paid a more reputable national moving company. If I wanted my belongings drop kicked into the back of a van I could’ve done that myself. If this is how they treat DISABLED people I’d hate to see how they treat the able bodied.
Houseremovals
Worst company ever. I miss my collection as I was waiting for the driver to call me, I had spoken with him in morning. Another number called and I missed it. When I called back she wanted another 300 pounds to reschedule. 😭😭😭😭😭😭😭😭😭 Same day reschedule 300 pounds. I'm literally still crying.
They can't refund any money despite not receiving any service.
600 pounds gone just like that. 😭😭😭😭😭😭😭. My heart is in pain.
Houseremovals
Worst company ever. I miss my collection as I was waiting for the driver to call me, I had spoken with him in morning. Another number called and I missed it. When I called back she wanted another 300 pounds to reschedule. 😭😭😭😭😭😭😭😭😭 Same day reschedule 300 pounds. I'm literally still crying.
They can't refund any money despite not receiving any service.
600 pounds gone just like that. 😭😭😭😭😭😭😭. My heart is in pain.
RemovalfromSwitzerlandtoSpainAtotalmess
As a cmmercial hook to get the business, they underestimated the total volume to transport, despite having sentin advance all the pictures and details of the things to transport. From an initial quote I finally had to pay 3 times more having to hire other companies to finish the job. A total mess. Never use Anyvan services again.
Removalistservices
Horrible experience. Do not rely on this company.
Cancelled our move the afternoon of our moving day. Showed no remorse and offered no alternate solutions.
Our move was booked months in advance but when the driver was late, I contacted him with photos of our things, to which he replied he would actually be hours later than the scheduled time. He asked would we prefer to have an alternate driver come in his place so that they could arrive on time, to which we replied that we would. Navaratnam told us that he would arrange this with Anyvan and we would hear from them shortly. We heard nothing.
After waiting on hold for an extended period of time, we were told our driver had taken himself off the job and there would be no drivers coming in his place, but that this was ok because they could send a driver the following week. We were moving from Wales to England with international flights arranged the following day. It was not ok.
Abdul, the customer service representative, proposed no solutions, until I insisted that he call the original mover and reassign him the job. Twice, Abdul said that he had been in contact with the driver who clarified that his pick-up time would now be later than the previous estimate. I told Abdul that we would manage the lateness of the pick-up, we just needed the items moved the day we had agreed upon. Despite Navaratnam having confirmed that he was available to do the move, Abdul did not arrange this to take place, breaching their contract, causing us significant stress and forcing us to bear excessive additional costs in finding an emergency moving company to come immediately.
The only apology that we received was at the end of our last phone call, where we were told 'We are sorry that we have not been able to provide what you had expected from us'.
Having contacted the complaints department, asking only for compensation in the difference of payment we had to make to the emergency company, we were quoted their contract saying that if their drivers are unable to perform their service they would contact us. (Which they did not do). It was also abundantly clear that the driver was able to do the delivery, he simply chose not to.
Other experiences included:
- Being cut-off mid sentence by being put on hold when Abdul disagreed with what I was saying
- Not having our pick-up time confirmed until late in the evening the night before. Despite several phone calls promising this confirmation at an earlier time.
- Needing to call and wait on the customer service line repeatedly when people promised to call back within a defined amount of time and did not.
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