AnyVan
Reviews, experiences and complaints
Total
AnyVan
Moving
is one of life’s most stressful tasks. Sorting, packing, and transporting your goods from one place to another can cause many headaches. A moving company can help make your move even more stress-free with their collection, transport, and delivery services. Which one do you use? There are so many moving, transport and removal companies that can help, but which one is trustworthy, offers value for money and is available for small jobs and large item transport? A name you might have seen appear in your online searches is AnyVan. It offers all these services to move your valuables to anywhere you want. By reading honest customer reviews, their experiences, and insights about AnyVan, you can make up your mind if you’d like to do business with AnyVan and trust them to deliver your valuable goods.
About AnyVan
AnyVan was founded in 2009 and operates in the United Kingdom from its head offices in London, England. The company has completed 5.2 million move jobs for 3.1 million customers to date. From moving furniture, home appliances, house removals, vehicle transportation, motorbike storage and transport, parcels and packages for businesses and individuals, and they also specialize in moving and transport specialist goods, antiques, and pianos. AnyVan also offers services for waste and rubbish removal as and transport of livestock too. Moving goods starts from £49 and their website allows customers to choose a moving date, book their AnyVan mover and can even track their AnyVan driver and their goods from pickup to delivery. AnyVan can transport your goods to any address in the United Kingdom and they also offer a service for transporting goods to Europe.
Products and Services of AnyVan
Booking with AnyVan is an online service with a straightforward booking system that allows for easy payment with debit and credit cards. Once a service has been booked with AnyVan, it offers customer service and support, free basic insurance and compensation cover for amounts up to £50,000, and it allows customers a 48-hour cancellation service. Their customer service department is available for assistance 7-days-a-week and 24-hours-a-day. Should you require the assistance of a mover, AnyVan can provide you with a “Man and Van Service” to help you with moving, unloading and packing of your goods. AnyVan also offers businesses with courier services to transport parcels and packages, storage of goods. It also offers business solutions for eBay deliveries of orders to streamline businesses.
Compliments, Complaints and Tips about AnyVan
Have you used AnyVan to transport and move your home? Have you used them to remove items from your office or home? How friendly and helpful are their staff? Are their vehicles safe and secure? Was their booking service straightforward? Did their checkout process feature your preferred payment service? Were some of the goods damaged while in transit with AnyVan and how did they resolve that with you? Would you recommend AnyVan to friends and family? How did you find their customer service? Read customer reviews about AnyVan to see what they offer, their customer support and their efficiency.
Information
W6 0LG London
5-17 Hammersmith Grove
United Kingdom
customercare@anyvan.com
02038723050
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
Removal
Terrible service ...guys broke my mums cabinet ..scuffed my leather chairs only took one quarter of my furniture said they will gt the rest a week later still didnt..I had to gt someone else they said I cdnt put claim in as to late after one week ...and then after alot of hassel and phone calls they said because of my bad circumstances they wd give me 90 refund still waiting cant contact they say same thing no refund a month later....crooks ...
Deliveryvan
DISGUSTING COMPANY! So my initial job was for a few cases some large bags and a medium box for £52 pounds and to go up two flights of steps. As things go I ended up having a laundry bin, a stool and two small parcels as well. Well the man kindly told me I had to pay an extra £68 for him to move the stuff ! Then when I go to get in the van as that’s what I did with another company he says ‘Oh you can’t come with us’ and left me there ! So I had to just hope that they knew they were going while I waited for an Uber and guess what-they weren’t. Maybe it’s because they know I’m a young girl that they decided they could take complete advantage of me. Then I talked to Taryn a ‘support agent’ who told me that it was all fine because they were professionals and would hopefully deliver my items soon. So now I’m just waiting and hoping that EVERYTHING I OWN is delivered untouched and nothing has been stolen. This company is a scam whatever you do DO NOT USE THEM.
RemovalfromSwitzerlandtoSpainAtotalmess
As a cmmercial hook to get the business, they underestimated the total volume to transport, despite having sentin advance all the pictures and details of the things to transport. From an initial quote I finally had to pay 3 times more having to hire other companies to finish the job. A total mess. Never use Anyvan services again.
Removal
Do not use this company, they are crooks and find any way to defraud you out of your money . I booked for a dismantling and assembling removal service and sent a picture of the sliding double door wardrobe with my quote . So they new what the job entailed . They changed the price 3 times every time I spoke to them . On the phone They said they will send one man to the job . The driver turned up and refused to do the job . So I asked for my refund as they have done the job but anyvan refuses to give my £144 back . They are con artists AVOID at all cost , they need to be investigated
Movingofitems
Avoid completely. They work on commission over independent movers and they are TERRIBLE. Better off calling a smaller company directly.
After paying them over £1,000 they:
- Left a third of our things behind, including over 15 bags of clothes that were listed in the inventory
- Dropped off our things on the ground floor (since their agent did the booking wrong and didn't indicate it was going to the 2nd floor) and
- Delivered over 12 hours late.
They also work on commissions, so you're better off calling a smaller company directly. They repeatedly refused to admit things they had said and we had to ask them to listen to their call recordings. Afterward, they offered an insulting £30 discount on our next booking. As if we would ever book anything with them again....
Also, they clearly said when booking that they would be able to move additional items - as you can see in their corporate response below, they now deny this. Good luck the calls are recorded! ;)
Vanman
Booked a date to pick up a fridge, they got the date wrong and rang me a day early to sat we are ready to pick up your fridge,I said it's tomorrow,I know I put the date in correctly because I am not an idiot,they made a new date and charged me 50 percent of the previous price on top so basically I was ripped off and charged 110 pound to pick up and delivery a fukicng freezer that is 5 minutes away from the delivery address, these guys are robbing bastadrs
Homeremoval
Dishonest business. Avoid at all cost.
Dishonest business. Full of lies. Money-extorting. I wasted my money and time and continually so as my formal complaint is not taken seriously. Use TaskRabbit instead, you get to work directly with drivers and review them directly as well. Use Gumtree instead, or any other platform. Stay away. You will end paying for the job and doing it yourself while more money will be asked of you. Comical, but true.
Movingservices
AVOID. Disgusting scam of a company. Sent a group of men and a van who arrived, chainsmoked the whole time, refused to carry out the job saying there wasn't permitted parking, despite me finding bay parking alternatives for them, they still refused while sneering in my face saying "I've been doing this for 15 years darling". After an hour of not doing anything, and me desperately trying to find alternatives, they drove off and blocked my number. It took me an hour to get through to customer service ON THE DAY OF MY MOVE, where they told me they're keeping the £300 I paid saying it's within their rights to do so. I used Compare The Man And Van in the end - they arrived finding me very upset, parked up, did the job in half an hour - truly professional, lovely, honest, hardworking people and company. ABSOLUTELY AVOID ANYVAN unless you want to be conned out of your money and time, as well as the awful customer service. I can't believe they are pocketing my money despite me showing photo evidence of parking spaces and not carrying out the service.
Removal
Absolutely shocking company they are brokers nothing more get a cheap local company and weld on their profit. My removal was two guys who could barely speak English so difficult to have them understand also one man could barely walk and struggled with furniture. I have now got a ruined sideboard that was scratched in move but apparently I’m not covered for that but was offered an amazing £18 compensation to help soften the blow of a £450 replacement. Stay well clear and save money by going to the local guys as half the price and going to be the same quality anyway.
Removalvan
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!! BEWARE PLS READ THE FOLLOWING.......
We booked your service on 30th June 2023 at 0900am to 1100am. Your staff called at 1030am telling us they cannot arrive due to a flat tire (which I believe is a complete and utter lie due to what happened during the rest of the day), they said they will call us again to reschedule around lunch time.
We received your call around 1pm informing us of your arrival at around 1530pm to 1600pm which would by then be 7 hours later than scheduled. And again at 1600pm, another call to us telling us that the driver is coming from Birmingham!! It takes 3 hours to arrive in Exeter and finally they arrived at 2045pm.
After 45 minutes of loading the goods, they got into a serious argument which I believe is with your company, waking up all the neighbours nearby and they stop loading, the situation was settled but after another moving of 45 minutes, they started arguing again and neighbours are so annoyed by your staff.
Then, your staff suddenly asked us for delivery the next day which I definitely refused at that moment. I strongly requested for them to honour our agreement and we both drive to the same destination in Telford. The loading finished at 2300pm and I confirmed with your driver the estimated arrival will be around 0200am.
By 0600am no one turned up, your person in charge, your driver were both not taking my calls. All my property and personal belongings were in your possession and we had no idea when or whether it would arrive.
This service is absolutely diabolical.
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