AnyVan
Reviews, experiences and complaints
Total
AnyVan
Moving
is one of life’s most stressful tasks. Sorting, packing, and transporting your goods from one place to another can cause many headaches. A moving company can help make your move even more stress-free with their collection, transport, and delivery services. Which one do you use? There are so many moving, transport and removal companies that can help, but which one is trustworthy, offers value for money and is available for small jobs and large item transport? A name you might have seen appear in your online searches is AnyVan. It offers all these services to move your valuables to anywhere you want. By reading honest customer reviews, their experiences, and insights about AnyVan, you can make up your mind if you’d like to do business with AnyVan and trust them to deliver your valuable goods.
About AnyVan
AnyVan was founded in 2009 and operates in the United Kingdom from its head offices in London, England. The company has completed 5.2 million move jobs for 3.1 million customers to date. From moving furniture, home appliances, house removals, vehicle transportation, motorbike storage and transport, parcels and packages for businesses and individuals, and they also specialize in moving and transport specialist goods, antiques, and pianos. AnyVan also offers services for waste and rubbish removal as and transport of livestock too. Moving goods starts from £49 and their website allows customers to choose a moving date, book their AnyVan mover and can even track their AnyVan driver and their goods from pickup to delivery. AnyVan can transport your goods to any address in the United Kingdom and they also offer a service for transporting goods to Europe.
Products and Services of AnyVan
Booking with AnyVan is an online service with a straightforward booking system that allows for easy payment with debit and credit cards. Once a service has been booked with AnyVan, it offers customer service and support, free basic insurance and compensation cover for amounts up to £50,000, and it allows customers a 48-hour cancellation service. Their customer service department is available for assistance 7-days-a-week and 24-hours-a-day. Should you require the assistance of a mover, AnyVan can provide you with a “Man and Van Service” to help you with moving, unloading and packing of your goods. AnyVan also offers businesses with courier services to transport parcels and packages, storage of goods. It also offers business solutions for eBay deliveries of orders to streamline businesses.
Compliments, Complaints and Tips about AnyVan
Have you used AnyVan to transport and move your home? Have you used them to remove items from your office or home? How friendly and helpful are their staff? Are their vehicles safe and secure? Was their booking service straightforward? Did their checkout process feature your preferred payment service? Were some of the goods damaged while in transit with AnyVan and how did they resolve that with you? Would you recommend AnyVan to friends and family? How did you find their customer service? Read customer reviews about AnyVan to see what they offer, their customer support and their efficiency.
Information
W6 0LG London
5-17 Hammersmith Grove
United Kingdom
customercare@anyvan.com
02038723050
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
Man and Van
I used AnyVan as a recommendation from a friend after I told him I was moving, he had experienced great service and asked me to book with them as they were a trusted company. I did book with them and got nervous when they arrived 15 minutes late from our booking window. But the driver called and assured me that he was on the way. This helped ease my worries. When they arrived, the driver was courteous enough and apologized. The movers worked very well and nothing was they were careful with my Television and other fragile household items. But I would hope they try to keep time.
Delivery of goods
They damaged my goods in transit - goods arrived broken and then they refused to accept responsibility for the damage. Do not use this company
removal
I booked this weeks in advance, called a week before delivery was reassured they have a driver booked for me, spoke to online chat multiple times over the weekend before moving day as I needed it to happen on a specific day. They said it would be confirmed in the morning.
Day of the move no information and I call and they say they might have to reschedule it to another day cant do it because the drivers refuse to do it due to the distance?
This company is unreliable and will lie to you about their ability to meet your needs. They will lie about their ability to fulfil your job and only cancel it on the day it is meant to take place leaving you in an awful position...
Booking reference number:
AV 747 7306
House removal premium package
I booked the premium service which according to the brochure included packing boxes, unpacking, dissembling and reassembly of furniture.
When the delivery men arrived they spoke no English. It took over 8 hours to pack and dissemble furniture (I live by myself in a flat). Anyvan called to try to tell me I would need to pay extra for packing as this was not included. Only after I refused to pay did they say it was. The delivery men arrived at my old house at 8am and only finished unloading boxes and furniture into my new house at 21.50! They did not unpack boxes or reassemble furniture. Office furniture was lodged into the bathroom so unable to access this room.
As the job was not complete (furniture not at the bare minimum reassembled, boxes not labelled or put in correct rooms, boxes left on stairs unable to access rooms) I did not sign off on job completion. Drivers fraudulently signed the documents as the customer.
When I called Anyvan the next day to complain they said unpacking was not included (despite it being included in the brochure), there is no time limit to service delivery, there is no problem with dissembled goods not being reassembled and they consider this to be good standards. They were not concerned that I had not signed off on the job. Absolutely unbelievable.
Please heed this warning and do not use as they rely on local cowboys to deliver the service!
I received a call back from customer service and they confirmed that as far as they are concerned they are satisfied I received a good service.
One man job
If your allocated driver is Farhan when booking in London, just do the move yourself instead.
1. Claims he is on his way when he is not
2. Ignores every call as he misses the time slot you paid extra for
3. Disgraceful mannerism upon arrival, no apology for tardiness
4. Stands and watches as you struggle and do the move yourself
5. Passive agressive to your mother as an empty plastic bag falls on the floor, "is this how you pack? Do you not know how to pack? "
6. Makes RACISM claims ( same race as him btw) as he recieved a lighthearted stop it for the comment he made previously
sidenote: the public laughed when he screamed this
7. Whole job cancelled because he was in a strop
Overall, he has zero professionalism or an idea for customer service. He is not aware of his job role, I suggest the company reiterates this if they continue to hire people without any screening it seems. In the end, we did the move ourselves calling ubers. I've used mutiple services for moves and never have I ever recieved such disgraceful service!
Home Moving
Do not use this company! Their service is absolutely AWFUL. The drivers were rude and aggressive. My husband ended up taking about 1/2 the things they were meant to transport. We ending up packing and unpacking everything despite paying for the gold service. Their phone customer service is terrible - we spent about 3 1/2 hours on hold to Anyvan on the day of the move trying to get them to help. Every person we spoke to told us something different but nobody was willing to help. The movers broke 2 valuable items which we have been told to claim on insurance but from the reviews it sounds like that is a scam too. The move was last Wednesday and until today...Monday we have not had any response from Anyvan despite complaining every day. Finally got a response today saying there is nothing they can do and are not willing to provide any discount or refund. DO NOT use the company they are AWFUL!
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