Belvilla

Reviews, experiences and complaints

Order 2.9
Service 2.6
Price 3.2
Delivery 2.3

Total

2.8
38.5% would buy here again

Belvilla

Are you looking for a holiday experience that’s more authentic and friendly than a dull hotel room? Would you like to stay in a home with its conveniences and comfort instead of a hotel filled with strangers all the time? Travelling can be tiring and stressful and when adding in the complexities of visiting a foreign country with foreign languages, holidaymakers seek comfort in inviting rental homes to rest and relax. Booking your stay with a reputable company that delivers on its promises as advertised makes your holiday preparations and vacation stay more pleasant. In your online searches, you might have come across the name Belvilla for European holiday destinations. You might have browsed their website and used their search engine to locate your next dream holiday destination. If you would prefer to stay in a home instead of a hotel room for your next holiday, consider Belvilla to find your next vacation rental home. Read our customers’ reviews and experiences of booking holidays and stays with Belvilla and also learn insights into their booking processes, holiday destinations and customer service.

About Belvilla

Belvilla was established in 1980 and is part of the OYO Vacation Homes Group. This company offers online rental of self-catering holiday homes to 20 European countries with 40,000 holidays homes on offer across destinations including Tuscany (Italy), Salzburg (Austria), Provence-Alpes-Riviera (France), the Baltic Sea region of the German coast, the Ardennes (France) and the sandy beaches of the Spanish coastline. Their properties are dog-friendly and their homes are specifically selected to offer holidaymakers with the home comforts and privacy they enjoy in their own homes. Renting a home or villa means vacationers can experience local culture while feeling more part of the local community. While enjoying the privacy of a home setting, holidaymakers also have the freedom to cook their meals whenever they like, make use of the house’s facilities and venture out of the home to explore their surroundings any time and without the restrictions of a hotel’s set dining hours, for example.

Products and Services of Belvilla

The Belvilla website allows holidaymakers to search for their dream holiday rental home by location, accommodation type, number of guests, and availability. A user can further refine their search for their holiday by selecting the type of holiday home, holiday homes’ facilities and features, number of bedrooms, number of children and pets, the home’s proximity to town centres, and even with amenities such as wellness and accessibility. Users of Belvilla’s website can book their holidays and pay their deposits or make full payment safely and securely by credit card, PayPal or direct bank transfer. For this, a user will need to create an account on the Belvilla website but this is a fast and efficient process. Once a user has booked their holiday home, they can track their payments, interact with the property’s owners, and can contact the Belvilla Customer Contact Centre for any assistance.

Compliments, Complaints and Tips about Belvilla

If you’ve stayed in a holiday home or villa rented through Belvilla, we would love to hear from you. How was their customer support? Was the holiday home as it appeared as advertised on Belvilla’s website? We would love to hear about your booking experience on their website and your arrangements and interactions with the property owner. Would you recommend this company and its holidays? We invite you to please write a customer review to offer accurate information for other Belvilla website users so that other holidaymakers will better know what to expect.

Take a moment to read other customers’ reviews about Belvilla to learn more about what to do in local areas, the best value-for-money destinations and tips to making your holiday home stay all the more enjoyable.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

S
Silvia Bobariu 2 months ago
2.5
Worst experience ever!

We booked an apartment for 7 persons through Booking.com in a ski area, in Austria . It appeared that the apartment was actually sub-rented by Belvilla by...
U
Ulrich 2 years ago
6
They are ignoring our request to cancel and are not refunding the 60% they owe us , scam holiday compay
E
Ethan O' Riley 2 years ago
7.5
We have been planning for a family holiday and when my wife stumbled upon Belvilla, it raised our curiosity! We could actually book a holiday home that would fit our family with a lake view,...

All reviews ( 13 )

RentinganappartmentthroughBookingcombutownedbyBelvilla

Worst experience ever!

We booked an apartment for 7 persons through Booking.com in a ski area, in Austria . It appeared that the apartment was actually sub-rented by Belvilla by Oyo.

We supposed to check-in on a Saturday afternoon, we arrived at the location after 1600 km driving, but:
- there was no one at the property
- no access code was provided
- the phone number on the booking check-in page was not even dialable!!!!

We started to look for Belvilla customer support numbers but there was only the robot answering with the message that we will be able to talk to someone only on the upcoming Monday, customer service being available only during working days and working hours.

We spent 7 hours trying to reach out to someone from Belvilla to provide us the access code and with Booking.com, trying to find another, more expensive accommodation, in peak season, in a fully booked ski area.

I find it outrageous and in-conceivable for a travel agency, to be in this type of business and not to provide any kind of customer support during the weekends, when by default, people are traveling during the weekends.

This situation incurred significant additional cost for us: we had to pay the tax fee again, a 286 EUR phone invoice (Booking.com support/UK), not to talk about the extra price that we had to pay for the new accommodation. At least Booking.com cancelled the initial reservation without any cost for us.

Belvilla by Oyo didn't even bother to reply when I requested the refund of the tax fee that I paid directly to them. Even during working hours it is impossible to reach them by phone.

This was the worst travel experience ever.

S
Silvia Bobariu 2 months ago
Order
2
Service
2
Price
4
Delivery
2
Total
2.5
Would buy here again?

Ski Chalet

They are ignoring our request to cancel and are not refunding the 60% they owe us , scam holiday compay

U
Ulrich 2 years ago
Order
10
Service
2
Price
10
Delivery
2
Total
6
Would buy here again?

Lakeview Apartment

We have been planning for a family holiday and when my wife stumbled upon Belvilla, it raised our curiosity! We could actually book a holiday home that would fit our family with a lake view, we felt it was the right one for us. Belvilla even made it easy for us to choose the right holiday home for us. They had tags such as loved by families and fun for kids. This made it easier for us to choose. It was a delight booking a holiday getaway with Belvista as the kids had much fun with great hosts. We could relax as our boys had fun. Too bad the holiday had to end, but we will be booking again soon.

E
Ethan O' Riley 2 years ago
Order
6
Service
10
Price
8
Delivery
6
Total
7.5
Would buy here again?

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