Holidays & Trips
Musement
All reviewsMusement
43% Would buy here again
All reviews (7)
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Museum Cologne Guided tour
We went for one of the most popular tours on their program - The Chocolate Museum Cologne guided tour that lasts for 90 minutes. It wasn't too long, yet it was interesting and had enough information to satisfy even the more demanding chocolate-lovers in us! We also learned about the history of chocolate production in Europe, which is really interesting and worth reading more about for those who were interested. To anyone going there, I recommend taking a guided tour with an English-speaking tour guide so that you get all the interesting details about chocolates and how they are made. Great Experience and our kids said it was totally worth it!
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Tickets for aquarium and Fundacion Miro in Barcelona
Ordering was simple but their attitude regarding reimbursement, after they fail to deliver a ticket, looks like a scam.
I will never use them againVenice trips x 2
Just come back from Venice.
Booked 2 trips with Musement.
1. Murano & Burano tour with glass blowing etc. We may as well have just booked a water taxi as they dropped us off at the island, pointed us in the right direction & told us to be back in an hour.
Guide on board the boat was rabbitting away at top speed in various languages, where English was her week point and so we got pretty much nothing of what she was saying.
2. Booked a gondola experience - 2 days prior we tried to change the time of the trip but got no answer. Tried again the day before the trip but got no answer. Went on web site to see if we could get a direct contact and got no answer. However we did find some small print that said the gondola ride was a shared experience with 3 or 4 more strangers. Not what we wanted for a romantic 30th wedding anniversary gondola ride so we cancelled.
Still no response until 2 days later once we had got home, when they sent a message asking us to rate the trip.
I said that we had cancelled & wanted a refund but they are refusing to honour it.
Absolutely poor service from start to finish, although i'm not finished with them yet.
Easy enough to book, but I recommend that you go to Viator instead.boat trip
Avoid this company at all costs. They book tours with third-party providers, charge a premium fee, and when there is a problem, offer little or no support. I have been waiting for my refund since 18 days. They just send you random back and forth emails with 0 outcomes.
Mr
555
Mr
555
Tours
Avoid this company at all costs! They book tours with third-party providers, charge a premium fee, and when there is a problem, offer little or no support. The first time I used them, the tour was not as advertised. It was two instead of three hours and did not include advertised sites. Musement refused a refund and offered only a credit. So I was forced to use them again. The second time, the guide was late, spoke poor English, and provided no more information than could be found in a basic guidebook. When I expressed my dissatisfaction to Musement, I was told I should deal with the tour provider directly. When I contacted the provider, I was told they could offer no compensation, and that any complaints should be directed to Musement. I travel frequently and have never encountered such poor customer service.
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