
Musement
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Museum Cologne Guided tour
We went for one of the most popular tours on their program - The Chocolate Museum Cologne guided tour that lasts for 90 minutes. It wasn't too long, yet it was interesting and had enough information to satisfy even the more demanding chocolate-lovers in us! We also learned about the history of chocolate production in Europe, which is really interesting and worth reading more about for those who were interested. To anyone going there, I recommend taking a guided tour with an English-speaking tour guide so that you get all the interesting details about chocolates and how they are made. Great Experience and our kids said it was totally worth it!
Tours
Avoid this company at all costs! They book tours with third-party providers, charge a premium fee, and when there is a problem, offer little or no support. The first time I used them, the tour was not as advertised. It was two instead of three hours and did not include advertised sites. Musement refused a refund and offered only a credit. So I was forced to use them again. The second time, the guide was late, spoke poor English, and provided no more information than could be found in a basic guidebook. When I expressed my dissatisfaction to Musement, I was told I should deal with the tour provider directly. When I contacted the provider, I was told they could offer no compensation, and that any complaints should be directed to Musement. I travel frequently and have never encountered such poor customer service.
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