Reviews, experiences and complaints
Are you looking for a holiday experience that’s more authentic and friendly than a dull hotel room? Would you like to stay in a home with its conveniences and comfort instead of a hotel filled with strangers all the time? Travelling can be tiring and stressful and when adding in the complexities of visiting a foreign country with foreign languages, holidaymakers seek comfort in inviting rental homes to rest and relax. Booking your stay with a reputable company that delivers on its promises as advertised makes your holiday preparations and vacation stay more pleasant. In your online searches, you might have come across the name Belvilla for European holiday destinations. You might have browsed their website and used their search engine to locate your next dream holiday destination. If you would prefer to stay in a home instead of a hotel room for your next holiday, consider Belvilla to find your next vacation rental home. Read our customers’ reviews and experiences of booking holidays and stays with Belvilla and also learn insights into their booking processes, holiday destinations and customer service.
Belvilla was established in 1980 and is part of the OYO Vacation Homes Group. This company offers online rental of self-catering holiday homes to 20 European countries with 40,000 holidays homes on offer across destinations including Tuscany (Italy), Salzburg (Austria), Provence-Alpes-Riviera (France), the Baltic Sea region of the German coast, the Ardennes (France) and the sandy beaches of the Spanish coastline. Their properties are dog-friendly and their homes are specifically selected to offer holidaymakers with the home comforts and privacy they enjoy in their own homes. Renting a home or villa means vacationers can experience local culture while feeling more part of the local community. While enjoying the privacy of a home setting, holidaymakers also have the freedom to cook their meals whenever they like, make use of the house’s facilities and venture out of the home to explore their surroundings any time and without the restrictions of a hotel’s set dining hours, for example.
Products and Services of Belvilla
The Belvilla website allows holidaymakers to search for their dream holiday rental home by location, accommodation type, number of guests, and availability. A user can further refine their search for their holiday by selecting the type of holiday home, holiday homes’ facilities and features, number of bedrooms, number of children and pets, the home’s proximity to town centres, and even with amenities such as wellness and accessibility. Users of Belvilla’s website can book their holidays and pay their deposits or make full payment safely and securely by credit card, PayPal or direct bank transfer. For this, a user will need to create an account on the Belvilla website but this is a fast and efficient process. Once a user has booked their holiday home, they can track their payments, interact with the property’s owners, and can contact the Belvilla Customer Contact Centre for any assistance.
Compliments, Complaints and Tips about Belvilla
If you’ve stayed in a holiday home or villa rented through Belvilla, we would love to hear from you. How was their customer support? Was the holiday home as it appeared as advertised on Belvilla’s website? We would love to hear about your booking experience on their website and your arrangements and interactions with the property owner. Would you recommend this company and its holidays? We invite you to please write a customer review to offer accurate information for other Belvilla website users so that other holidaymakers will better know what to expect.
Take a moment to read other customers’ reviews about Belvilla to learn more about what to do in local areas, the best value-for-money destinations and tips to making your holiday home stay all the more enjoyable.
Reviews, experiences and complaints
Spotlight: What do our customers say?
What have made me to write this comment? The worst ever experience with holiday operator – BELVILLA. No holiday/leisure company has...
-Your accommodation being cancelled by Belvilla 10 days before the ho...
All reviews ( 11 )
We have been planning for a family holiday and when my wife stumbled upon Belvilla, it raised our curiosity! We could actually book a holiday home that would fit our family with a lake view, we felt it was the right one for us. Belvilla even made it easy for us to choose the right holiday home for us. They had tags such as loved by families and fun for kids. This made it easier for us to choose. It was a delight booking a holiday getaway with Belvista as the kids had much fun with great hosts. We could relax as our boys had fun. Too bad the holiday had to end, but we will be booking again soon.
They are ignoring our request to cancel and are not refunding the 60% they owe us , scam holiday compay
Reference: 1E NH P1 NQ from 3 September 2023
What have made me to write this comment? The worst ever experience with holiday operator – BELVILLA. No holiday/leisure company has ever treated in the way BELVILLA did.
I am frequent traveller, spending 4-5 months a year working remotely from abroad. This time I have chosen Tenerife for my remote office. I have planned to spend 1.5 month over there, moving around the island. I have booked a really nice, spacious apartment with 2 floors with Airbnb. As they offered an early booking discount, the price was quite reasonable. The host – BELVILLA – confirmed my booking and sent me a voucher for my 2 weeks stay. It was 3 September.
10 days later I have received a message on whatsup from the BELVILLA contact person (in line with the data on voucher) that my booking is not valid. The double booking was an alleged reason. No apologize, no solution. I have asked for conclusion. They said they will propose me alternatives. In fact the alternatives, they proposed, were not a reasonable proposals – totally different locations or single room!
I have asked BELVILLA for serious and reasonable proposal from their side. I have not received any. Afterwards BELVILLA totally ignored me not replying on airbnb, messages or even despite promising me contact on review site – trustpilot.com.
As a result I have lost time, energy and money as I have to book different place with much higher price as it was closer to start of my journey. Additionally not much choice of places to stay was left.
Be cautious with BELVILLA. They offers look superb while booking. Later on comes the real (brutal) reality.
Please think twice before booking accommodation via Belvilla. If you do decide to go ahead please be prepared for:
-Your accommodation being cancelled by Belvilla 10 days before the holiday start date.
-Difficulty with connecting to Customer Service (when you dial Belvilla, you get given options, one being Customer Service. Sometimes the line will connect, sometimes you will be cut off and sometimes you will be connected and join someone else's conversation!)
-When you do manage to talk to someone at Customer Service, you soon realise the person has no authority to make decisions of any kind, and they, for some strange reason, cannot share their team leader's name or contact details with you, and also can't put you though to talk to them.
-The Customer Care department, who by the way, you as the customer can't contact directly (Ironic I know!) also have zero authority to make any decisions. And again their Team leader's name can't be shared with you so that you can escalate your concerns if you feel the response had been unsatisfactory.
-an experience that leaves you as the customer feeling massively let down by a big company that had no empathy with the situation they had created, and offered no real solution to make things right.
-Being treated like you are just a number, not a person, and tough if your holiday does not go as planned.
-As I was told a few times by Customer Service on the phone: ' Sorry we are a big company and so there is no-one I can put you through to'. They are so big their customers don't matter anymore.
I have left a formal complaint with Belvilla, and I very much welcome someone from Belvilla to give me a call to discuss my situation and what can be done to prevent other families from going through the stress and worry that I have, in dealing with Belvilla.
I am awaiting a refund. Belvilla has proven to me they can't be trusted with holiday bookings, and time will tell whether I should have trusted them with my money..
SCAM SCAM SCAM
Booked with this company 3 months ago for a holiday next week. Paid in full. All fine.
Within 2-weeks of booking, continuing up to last week, I was harassed constantly with emails threatening to cancel my booking due to non-payment. I replied confirming payment, they then assured me my booking was secured every week. This went on for 5-weeks non-stop. Exhausting.
Then 6-weeks prior to my holiday, I started receiving cancellation emails. I replied asking the reason & again every week I was assured that my booking was solid and to disregard the emails. But the emails continued weekly. This harassment really put a dampener on the holiday. We would have cancelled just for stress relief but there was absolutely no accommodation left due to an event in the area. Extremely unprofessional and unsettling when holiday plans have been made.
4-weeks ago I asked a manager to call me for clarification of what was going on. Never happened.
5-days before my departure, they rang to tell me to cancel my booking as the accommodation was double booked. I told them this was booked 3-months ago & there was no alternative accommodation. If I was told 3-months ago I may have had a chance at alternative accommodation but not this close to the event. I advised them I had pre-booked activities so I could not cancel. They said I must cancel or I will not get a refund and the house is not available to me. They told me to cancel my holiday and any plans and to make alternative arrangements.
I asked for reimbursement of my non-refundable activities & for a manager to call me. They hung up the phone. Never to be heard from again.
Complete disaster to book with. Honestly, pay anything else to NOT BOOK with this company. Absolute scam artists & your holiday will be ruined with the bombardment of conflicting emails they send you weekly.