Reviews, experiences and complaints
There is this general conception that the more expensive a holiday destination is, the lesser time people want to spend there. And it's true! There is a feeling of excitement when we travel to countries and an entire meal at their restaurant costs the same if not cheaper than let's say a movie ticket back home. The best way to fish out these types of destination is through a travel agency. Another way is hearing about the destination through a friend or family that visited the place. For travel agencies, you can check out Titan Travel, as they claim to help clients plan their holidays, trips or weekends, and they have a connection in virtually every country around the world. For a better, unbiased and independent opinion about the company, we suggest you visit the customer review section of Titan Travel here.
About Titan Travel
Titan Travel (formerly known as Titan HiTours) is a travel agency founded by two brothers - Irwin and Hugh Ferry in 1978. The company is headquartered in Redhill, Surrey, United Kingdom and is under the Saga PLC Group. Their collection of holidays covers all seven continents - Africa, Asia, Europe, North America, South America, Australia/Oceania and Antarctica. Titan Travel won 22 awards (7x gold, 11x silver and 4x bronze) including Gold for the ‘Best Escorted Tours and Holiday Company’ at the 2020 British Travels Awards. They also won the Highly Commended – Best Escorted Tour Operator at The Times and Sunday Times Travel Awards 2020.
Products and Services of Titan Travel
The holiday types available on Titan Travel are Escorted Tours, Rivers Cruises, Ocean Cruises, Solo Travel, Coach Tours, Rail Journeys, UK Short Breaks, Christmas Holidays and Small Group Touring. Titan Travel has over 100 Europe Tours & Cruises destinations listed on their website including The Enchanting River Douro, Melodies of the Danube, Sorrento and the Amalfi Coast, Switzerland's Spectacular Rail Journeys and Enchanting Towns of the Rhine. In North America, they have over 30 tours & cruises destinations like the Southern Sights & Sounds, California & the Golden West and Deluxe Alaskan Voyage. There are tours and cruise destinations in other continents and regions - Africa, Asia, Caribbean, India & Sri Lanka, Australasia and the Middle East. Clients can secure their space on a given tour with the company's £49 Flexi-Deposit. The plan allows clients who are uncertain about booking at the moment to make as many changes as they want up until 75 days before the tour's departure date. And if in the end, they decide not to travel, they can switch to a later date or a different tour destination at no extra fee.
Compliments, Complaints and Tips for Titan Travel
Have you ever used Titan Travel to arr arrange your holiday? Which destination did you go to and how was the holiday? Do you see yourself arranging another one in the future with Titan Travel? How receptive is the customer service team of Titan Travel? We'll love to hear about your experience with Titan Travel. Please do drop your feedback about everything relating to them, let newbies have all the necessary information before making their decisions.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 3 )
No Fly Cruise Holiday
We booked a holiday 14-day holiday travel to South Africa with Titan Travel but we were not impressed! The airline failed to collect us from our home as promised by Titan Travel and when we landed in South Africa, all our bags were missing. We had to spend the whole day in the airport waiting for them while everyone else was on their tours! Titan Travel is not doing enough, they have given us some complimentary tickets but there is no point when all our clothes are still missing. I don't want to travel with Titan Travel anymore!! Totally not worth your money!!!
We have just come back from a tour through the Douro valley with Titan. We were quite surprised at the size of the group (46) as when we have traveled before with them, the groups were around 20. A lot of people were quite elderly, one gentleman being 92 and we lost him quite a few times. We stayed in 3 different hotels from the same range. The first one Termas De São Vicente in Pinafiel should be dropped from their list. It was very outdated with dodgy air conditioning and intermittent wifi in the bedroom. The other hotels were more modern. The food was average for a 3* let alone a 4*. The staff were always helpful but there was a shortage of staff.
The few people in our group needing special dietary treatment (vegan, vegetarians) seemed to take most of the ressources. They expected something special cooked for them every morning and evening meal!
The hotels' location also need to be addressed. They are far too remote and mean unnecessary coach travels.
All in all, it was a pleasant holiday. It was well paced and our tour leader Jacqueline was very competent and helpful. She had a few challenges for sure!