Mobiles.co.uk
Reviews, experiences and complaints
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Mobiles.co.uk
Mobile phones have changed the way people work, socialize, organize, and entertain themselves dramatically. Mobile phones evolved from cumbersome car phones in the 1980s to multimedia communication devices with computing capability comparable to that of desktop computers only a few years ago. Mobile phones enable quick communication with friends, family, coworkers, and indeed the vast majority of the world's population. They can be kept on hand for the caller at all times and utilized everywhere there is a signal, unlike prior communication devices. They're small enough to fit in the pocket or backpack. They aren't particularly heavy. For individuals on a tight budget, there are some low-cost options. If the battery runs out, people may recharge it in their car, use a cable to connect it into an outlet, or even charge it wirelessly in some circumstances. Nowadays, it's a common sight to see online stores that are dedicated to selling only mobile phones. Mobiles.co.uk alleges to be one such online store where consumers can purchase mobile phones. But, exactly, how does their plan work? What method do they use to deliver their phones? How much does it cost to get their phones? What is the location of their services? We may not have all of the answers, you should read an honest customer review of Mobiles.co.uk here to get suggestive answers to your questions.
About Mobiles.co.uk
Mobiles.co.uk is a company that sells a wide range of mobile phones and accessories. The company claims to have an extensive range of mobile phone deals available whether customers are searching for a contract, upgrade, or pay-as-you-go plan for their next phone. Mobiles.co.uk avow to be the UK's first and longest-running online mobile phone shop, and the company emphasizes that it continues to provide the same level of customer service as always, ensuring that its selection of mobile phones is as amazing as ever. The firm alleges that the speed with which it provides service and delivery ensures that customers' time with the company is as pleasant as possible. Mobiles.co.uk launched its e-commerce site and uses its smartphone experience to ensure it always has a wide range of new phones and accessories on the market for customers, and it keeps its fingers on the pulse to deliver the up-to-date smartphone news - so customers can pick the appropriate mobile for them.
Products and services of Mobiles.co.uk
Mobiles.co.uk offers a wide variety of mobile phones. There is also a variety of pay monthly options to pick from; customers can get the appropriate phone contract for them. Whether they are looking for the latest iPhone 12 model or an Android phone like the Samsung Galaxy S20 or Pixel 5. Customers can also choose from a variety of monthly plans, giving them the freedom to compare offers and select the one that's right for them. Large data allocations are available for those who like to stream and download, while less demanding customers can find cheaper solutions. Customers who require a more suitable tariff, or are in the market for a brand new smartphone can do a phone upgrade, whether they acquired their existing phone contract from a separate retailer or through Mobiles.co.uk, anyone can upgrade across its selection of major network carriers. Mobiles.co.uk also offers SIM-only contracts that are comparable to conventional mobile phone contracts, with the exception that instead of receiving a new device, customers just receive the SIM card. Customers can also sell their old devices to the company and buy phone accessories from the company.
Compliments, complaints, and tips for Mobiles.co.uk
If you have purchased any of Mobiles.co.uk's phones in the past? If yes, please let us know what you think of them. Were you happy with the quality of the iPhone you purchased? After giving them a try, were you satisfied with your purchase? Is their website user friendly? We await your feedback.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 7 )
Bought an Apple 13 Mini
This company is of online scammers. I wouldn’t recommend them to anyone unless you want to go ahead and lose the money. I bought an Apple 13 mini from this Mobile.co.uk company, and they have terrible services. The mobile phone I bought only lasted one month and then crashed. Since they had previously called me with a certain number, I tried calling them using the same number and notified them about my case, but the number was a dead end. Their email, on the other hand, is unresponsive. The company is not even active on social media platforms which makes it super hard to contact them. I’m glad I could recall the amount I had spent on the phone using my card.
iPhone13mini
Ordered 1 phone via their website - they sent me 2 phones and set up 2 contracts in error. Having sent the second phone back, I’ve spent approx 4 hours over several phone calls to customer services trying to get a refund for the second phone and still not received any refund.
It’s a joke! I wish I hadn’t ordered my phone with them - avoid at all costs! They’re quick enough to take your money in error- but won’t give it you back! I never write reviews, but have been so annoyed with how they’ve treated me, I’m hoping someone from their company reads this review and can actually sort it out for me!
CashbackSimOnlyContract
This company is incompetent joke and quite honestly deplorable in its handling of situations. I would highly urge you to take your money elsewhere. Unless you wish to encounter issue after issue after issue and have had to spend months and months trying to resolve it.
I haven’t had one singular issue with Mobiles. I’ve had multiple.
First off, I got sent a bunch of sim cards through the post from them in. I rang them up thinking there had been a data breach of some sort. Only to be told there had been a ‘system fault’ of which I would have been charged for two extra contracts if I hadn’t rung up and told them. They cancelled them and told me to throw them away.
Secondly halfway through my cashback contract I could no longer claim cashback.
Thirdly and probably the worst. They took a second contract out without my consent again. Consent doesn’t seem to be something they value. It was well hidden behind my other phone contract, and I only noticed when the charges increasingly jumped. I have been trying to get my money back for the last five months from them.
I truly believe had I not been persistent they would have happily kept the hundreds of pounds that are mine.
Their customer service and handling of this situation has been atrocious. In the last 5 months I have called up around 30 or more times have spent hours of my time when which are added up are days just trying to sort it.
I have been hung up on consistently (10+x) by advisors when they can’t be bothered to deal with the situation or when I have asked to speak to someone higher up. For me then to have to phone up again and be placed in another long queue. They have been extremely negligent in the whole situation, constantly trying to shift the narrative that it was me who took it out. They have batted me back and forth between Vodaphone and themselves. Trying to constantly shift the blame. The managers too have been careless and inept to deal with it. Leah who I spoke too, also tried to place blame and fault upon me, saying it must be fraud and leaping to anything that would take the blame from them. I was promised call backs which I waited hours for and didn’t receive constantly. For such a ‘high priority case’ as they called it, they were happy to play me around. I got another manager named Jason who too was at first more helpful but soon became inattentive after promising to escalate the matter further and would keep me updated with anything that would happen with updates and call backs. He was also going to ring me when he got the information back. He didn’t – he’d apparently told someone else too and they hadn’t. I found him quite impertinent like he couldn’t be bothered. I finally got an email address to request my refund but as of yet have not received.
So, all in all, a deplorable dishonest company who has little respect for their customers and who customer services seem incapable and unfit in handling situations.
mobilecontract
DONT TRUST THEM AND E2SAVE.COM
don't trust them, they liars thief, untrained staff from top to bottom.
their system/untrained agents RUIN your CREDIT FILE.
THEY ARE EVEN NOT REGISTER WITH ANY OMBUSMAN SERVICES WHERE YOU CAN EXCERSE YOUR RIGHTS AGAINST THEM.
OFCOM AND GOVERMENT SHOULD TAKE ACTION AGAINST THEM.
Mobike
Please be aware of purchasing things through them especially on the phone, as I was mislead to purchase s24 charger for £15.and what I got was a plug only, also sold e glass protector for £12.50 and got climpfilm instead. When I asked back to sort this thing to the sales team, they said they have. No power to do anything, I had to. Speak to customer service. Then customer service says return them we will send a label to print and you should box them and return, so lost like 2 hours of my time, now they want me to waste a day and spend. More money on packing and printing labels for the mislead team. My phone number for more details : 07496 728746
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