Fonehouse

Reviews, experiences and complaints

Order 2
Service 2
Price 2
Delivery 2

Total

2
60.0% would buy here again

Fonehouse

Are you searching for a new mobile? Which brand do you currently use and will you stick with them going forward? Are you looking to upgrade to the latest and greatest mobile phone? There are so many different mobile phones on the market now that shopping for an upgrade or replacement phone can be a rather daunting prospect. Apart from which phone to buy, you also need to find a reputable shop. Taking your search online will bring you hundreds of online mobile phone shops and one such name you might have seen is called Fonehouse. Are they trustworthy? Are their products genuine? Do they deliver and do they offer warranties on their sold phones? The only way to know the answers to those questions is to read honest customer reviews of feedback and experiences (both positive and negative) of people who’ve actually bought from Fonehouse. Their customer reviews will help you to make better-informed decisions on whether to shop at this company.

About Fonehouse

Fonehouse was founded in 1994 in Bracknell, Berkshire, England as a brick-and-mortar mobile phone retailer with 21 stores located throughout the United Kingdom. They also operate an online mobile phone shop that sells phones and SIM-cards products and devices. They also offer customers a platform to choose the best phone on the best network at the best prices. The Fonehouse website allows customers to shop from different phones, offers and promotions from different mobile network providers, and in price ranges. Fonehouse offers contract plans from Smarty, ID Mobile, Three, giffgaff, 02, Vodafone, Tesco Mobile, Virgin Mobile, Lebara, BT, talkmobile, skymobile, and plusnet. Customers can also shop for SIM-only deals from the same network providers. Brands such as Apple, Samsung, Google, with phone models such as Samsung Galaxy S10 and S20, Apple iPhone 11 and Google Pixel 4 as their most popular. Contract terms on offer range from 1-month to 36-month plans, with contract payments starting at £18 per month. Most contract packages offer 1GB of data per month, unlimited minutes, and unlimited text messages as standard.

Products and Services of Fonehouse

Fonehouse’s allows customers to use the following payment methods: credit and debit cards. Customers are also offered free shipping on all orders to mainland United Kingdom addresses. Shipping usually takes 1-3 working days for deliveries.

Compliments, Complaints and Tips about Fonehouse

Have you bought a phone or SIM card deal from Fonehouse? Did you find their website easy to browse and find your ideal phone? Was their website’s online checkout process straightforward? Were you able to pay with your preferred payment method? Did they deliver your order on time? Did you need to return or exchange your phone and if so, were their customer service staff friendly and helpful? Would you recommend Fonehouse to friends and family also looking for new mobile phones? We would love to read about your experiences and feedback about shopping with Fonehouse. We invite you to please leave a customer review.

Reading other customers’ reviews will help to know exactly what to expect from this company.

Information

KTM Online Ltd, Unit 5, Bracknell Enterprise Centre,
RG12 7GL BRACKNELL
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre,
United Kingdom
hello@fonehouse.co.uk
03339001133

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

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Demos Nicola 2 years ago
2

Cruel and heartless company.

I missed sending in a couple of invoices because I was admitted to hospital and kept in for 3 weeks and then followed by 2 months of radiatio...
P
Paul Campbell 7 months ago
2
I purchased a new phone at a decent price, the phone was not set up to transfer my old number, after contacting a very poor sales office and waiting each time up to a hour on hold, to be tol...
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1 year ago
2
555
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1 year ago
2
1 waitfor delay '0:0:15' --
D
Dinesh 1 year ago
2
They sell phones on cash back policy. which you have to claim in certain months during the contract and if you miss the month, you cashback is gone. There is no notification that your claim...

All reviews ( 5 )

Mobile phone contract with cashback


Cruel and heartless company.

I missed sending in a couple of invoices because I was admitted to hospital and kept in for 3 weeks and then followed by 2 months of radiation and Chemo. I sent proof of this to them but they are heartless and couldn't care less and they don't even want to pay even the invoices I did manage to submit on time. What a cruel heartless company.

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Demos Nicola 2 years ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

IPhone

I purchased a new phone at a decent price, the phone was not set up to transfer my old number, after contacting a very poor sales office and waiting each time up to a hour on hold, to be told I could not transfer my existing number, so I had to return the phone and pay for postage myself, to be told the phone had been returned damaged, I have sent them pictures of the he phone all sides front and back, still waiting for a reply.
Keep clear definitely worth using another supplier, the worst customer service experience ever.

P
Paul Campbell 7 months ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Mr

555

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1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Mr

1 waitfor delay '0:0:15' --

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1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

OnePlus 8 pro

They sell phones on cash back policy. which you have to claim in certain months during the contract and if you miss the month, you cashback is gone. There is no notification that your claim is due. Its just a way of marketing to sell phones and the customer care really rude and no helpful at all

D
Dinesh 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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