Reviews, experiences and complaints
Mobile Phones Direct
Bigger, better, and bolder: smartphones are increasing in technology to computer-like speeds and abilities. Their cameras – a massive selling point in the mobile phone market – can rival professional cameras of five years ago for quality. Of course, they can also make calls perfectly. Are you looking to upgrade to the latest model? Or to a new mobile phone brand? Is it time for a new mobile plan? To find the best deal, searching online helps a great deal. Or does it? It can be a daunting task. Which mobile phone company do you trust to shop at? Mobile Phones Direct is one such online mobile phone retailer. Are they trustworthy? Are their products genuine items? What sort of customer service do they offer? These are all questions that real-world customers of companies like Mobile Phones Direct will answer in their feedback and experiences in customer reviews on this website.
About Mobile Phones Direct
Mobile Phones Direct is an online mobile phone retailer. It was started in 1997 as a traditional High Street retailer and grew with the e-commerce move to take to the online marketplace. Their office is based in Bolton, Greater Manchester, England. They are part of the AO Retail Limited group since their acquisition in 2019. This company offers a platform for customers to shop for their desired phone with a contract plan from Three, 02 or Vodafone for the best deal on the best mobile phones. Brands on offer from Mobile Phones Direct include Apple, Samsung, Huawei, and Sony. Customers can shop for mobile phones by selecting different categories: Best Sellers; Shop by Contract Types such as pay monthly, upgrades or bundles; Shop by Brand; Shop by Network; and by choosing upgrades from each network.
Products and Services of Mobile Phones Direct
Payments are all subject to mobile network carrier rates and contract plans. Each mobile phone available is offered on a contract plan with one of the following three mobile network operators: Three, 02, and Vodafone. Mobile Phones Direct offers customers a 14-day returns policy. All mobile phones carry full manufacturers’ warranties of a minimum of 1-year (brand-dependent). This company offers customers next-day delivery on all orders – subject to a successful network application, security check, and stock availability.
Compliments, Complaints and Tips about Mobile Phones Direct
Have you purchased a mobile contract and plan from Mobile Phones Direct? Was your application process straightforward and was the security check easy? Did they have stock of the mobile they were advertising? Did they deliver your order on time? Did you need to return or exchange your phone at any point and if so, were they friendly and helpful? Would you recommend Mobile Phones Direct to friends and family? We would love to read your experience and feedback on Mobile Phones Direct. Please consider writing a customer review with your positive or negative insights. Your customer review will help other would-be shoppers know exactly what to expect from this company.
Read other customers’ reviews to learn about the different phones, packages and this company’s level of customer service.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 1 )
iPhone 13 Pro
I needed a phone upgrade after I had my phone for over 7 years. After I spent over an hour searching for a mobile phone, I got a great deal with Mobile Phones Direct, I purchased My iPhone 13 Pro after I upgraded from iPhone 7plus. I chose the monthly plan and it worked pretty well. The phone was 4G ready and I got it in the graphite colour I wanted. The phone arrived in good condition and I got my phone in a day. Mobile Phones Direct was professional and answered all the questions I asked. I recommend them to anyone looking to purchase a mobile phone.