AWD IT
Reviews, experiences and complaints
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AWD IT
Do you want to take your PC gaming to new heights? Would you like a faster computer to compete in online gaming tournaments? Or, are you shopping for accessories and components for your PC? The speed at which computing hardware updates and advances are incredible, with manufacturers creating ever-faster and more sophisticated motherboards, graphics cards and components to render computer hardware from a few short years ago redundant. The world of online gaming and eSports has taken off in a huge way with gamers now receiving the same prestige as those of sports athletes. To improve your odds at improving your gaming, a faster computer will take you that bit closer to your rivals’ performance. Where do you shop for PCs and can they custom-build you a machine? One such company that advertises its products such as those is called AWD-IT. You might be wondering if this company is legit and if its custom-built gaming PCs are up to the standard. The only way to know that is to read customer reviews of real-world people that have bought from them – such as those customer reviews on this website.
About AWD-IT
AWD-IT was founded in 2006 in Stoke-on-Trent, Staffordshire, England as an online computing hardware retailer and creator of custom PCs for gaming. They operate under ADMI Ltd. Customers can order custom-built PCs for gaming and also shop for products such as PC components, gaming machines, computer parts, graphics cards, motherboards, memory, bundles, media centres, routers, modems, keyboards, mice, tablets, phones, CCTV, and refurbished equipment and computers. They stock leading brands, including Acer, Adata, AMD, ASUS, BenQ, Corsair, Dell, Endgame Gear, Fractal Design, GoPro, Gigabyte, HP, Intel, Kingston, Lenovo, Linx, MSI, Nitro Concepts, NZXT, Oculus, Phanteks, Razer, Seagate, Thronmaz, ViewSonic, Western Digital, XFX, and Zotac.
Products and Services of AWD-IT
Customers can pay for orders by credit and debit cards, PayPal and Klarna Pay Later services. AWD-IT offers free shipping to mainland United Kingdom addresses on the majority of items advertised, with delivery charges added in the checkout process for items not eligible for free shipping. Their free shipping option usually takes 2-5 working days for delivery. For custom-built PCs, AWD-IT products carry a comprehensive 3-year warranty that includes labour and parts cover, fault finding and repair over 3 years. AWD-IT operates a 28-day returns policy. In the case items were returned for reimbursement, a 14-day refunds policy is employed.
Compliments, Complaints and Tips about AWD-IT
We would love to know about your experience (positive or negative) and feedback about AWD-IT. Your customer review will help other would-be shoppers know more about this company, its range of products, and its customer services. We invite you to please share your customer review on our website. Have you bought any items or a custom-built PD from AWD-IT? Did you find their checkout process to be straightforward? Did your order arrive on time? Were you satisfied with the quality of the products at AWD-IT? Did you need to return or exchange any items and if so, were they helpful and friendly? Would you recommend AWD-IT to friends and family looking for computing hardware?
By reading other customers’ reviews, you will know exactly what to expect from AWD-IT’s products, customer service, and custom-built PC processes.
Information
ST4 8GA Stoke-on-Trent
AWD-IT, Unit E1, Trentham Trade Park, Stanley Matthews Way
United Kingdom
cs@awd-it.co.uk
01782450573
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 6 )
Gaming PCs and Graphics card
I am an avid gamer and I purchased a gaming PC from AWD IT which they delivered very fast. My gaming PC is in good working condition but since it was a bit slow, I ordered a graphics card to remedy the situation. Unfortunately, I ordered the wrong graphics card. I am happy with how customer care handled the situation. They asked me to return it and they would send the Powercolor AMD Radeon RX 6700 that I replaced with at no extra cost. Now the two are working perfectly fine together. I highly recommend AWD IT to anyone who is a gamer or wants a PC and other computer accessories.
MotherboardCPURAM
Abysmal customer service and onerous returns policy. Avoid!
I purchased a Motherboard, CPU and RAM from AWD-IT a couple of months ago. Unfortunately, the motherboard failed, which was proven by using the CPU and RAM in another motherboard. I have since purchased a replacement motherboard from a more reputable company, so now have a working PC.
AWD-IT refuse to repair, replace or refund the motherboard, which is in breach of the Consumer Rights ACT 2015. They say that they require the CPU/RAM as well. However, the CPU/RAM is not faulty. The fault is with the motherboard, which they will not replace/repair/refund.
Avoid at all costs and use them at your peril!
motherboard
honestly terrible company motherboard was sent with no packaging at all sent in postal bag not a big deal just thought aleast some bubble wrap. no contact at all have to chase your return after 9 days to be told you cant get a refund or replacement great customer service i understand pc parts break/faulty but some communication would be great you pay more with other companies i.e scan.co.uk put there service is impeccable and return is processed within 2 days AVOID not worth the hassel if parts are faulty or broken
PC Parts
Ordered PC components 4 weeks ago,
Shipment was little slow they meant to disaptch on Thursday when orderd then got delay till Friday and only went out of wearhouse on Monday.
After getting the parts they sent me wrong CPU Cooler with no support for LGA 1700 from diffrent brand then what I had ordered. I asked for fast solution to eaither replace or they offered to sent bracket to support LGA 1700 one week went no response so I asked to return instead and refund. After they sent me link for return but only for UK, I have ordered to Ireland and their return link only support UK so I mentioned this to them and no response. It's over a week now and I'm getting ignored and not possible to reach anyone via email or even their discord server seems they just trying to scam me. I will need open dispute this week against them as they are not responding to me anymore. Not recommedning to order from this company.
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