Sofa.com

Reviews, experiences and complaints

Order 4.7
Service 4
Price 6
Delivery 3.3

Total

4.5
33.3% would buy here again

Sofa.com

Furniture plays a major role in interior design. They are usually the focal point or dominant feature where the designers create their masterpieces. They can integrate other decorative elements around it, to produce a room with a beautiful, stylish, unique, avant-garde, aesthetic overall look. The right furniture also gives a room a balanced look and feel, to spectacularly transform a room, it requires the right combination of types of furniture, striking the right balance of beauty, style and functionality.

About Sofa.com

Sofa.com is a living room furniture online store founded in 2006, based in London, England, United Kingdom. There are three sofa.com showrooms in London, and also in Nottingham, Bath, Glasgow, Harrogate and Guildford. They recently opened their sofa.com Chelsea showroom in Chelsea Harbour, which showcases the stunning view of London Skyline, there you can visit them to browse their selection of styles and make a comfy test on all their sofas, armchairs and beds.

They handcraft and deliver the most stylish, beautiful, brilliant and high quality made to order sofas, chairs and beds in quality fabrics with a good value price because they are made to last. They believe that they are the comfort experts, this claim is backed up by the use of sofa.com smart cotton, or smart velvet, which is an intelligent blend of cotton and rayon, with a touch of a stretch nylon for unique memory, with a matte finish, incredibly soft and luxurious to touch.

Sofa.com factory or workshops are located in the South Wales Valley, your made to order design is build and stitch to perfection and high quality by their craftsmen and seamstresses. The skilled team builds sturdy beechwood frames from scratch, the sofa fabrics are cut and measured by hand, every stitch and button is applied with meticulous care and attention, every piece of furniture needs an official seal of approval before going to its new home.

Products and Services of Sofa.com

Sofa.com offers a large selection of types of furniture and styles like traditional, mid-century and contemporary, and also 100s kinds of fabrics (also leather and velvet) to help you in choosing the perfect furniture design for your space. Sofa.com fabric samples are offered free, swatches from lovely linens, family-friendly cotton and sumptuous velvets to choose from. These natural fabrics are woven in the best mills of Italy and Belgium.

They offer a wide selection of Sofas, like corner sofas, chaise, loveseats, breakdown tables, and sofa beds (small and large), their sofa.com Bluebell sofa is their bestseller, the undisputed classic in their collection, very elegant and supremely comfortable. Armchairs, beds, and also accessories like a footstool, rugs, lighting, mirrors, accent tables, art paintings, and scatter cushions are also available to help complete the final finishing touches to style your space. They also offer a beautifully handcrafted dining range to host your dinner parties. Their luxury garden furniture is designed to extend your living space and create a beautiful alfresco setting to enjoy with friends and family.

Based on the sofa.com reviews online by the customers found, they are happy with the customers' service of the staff described them as amazing, helpful, great, and patient. Also, praising them for their wealth of knowledge and brilliant eye for colour. Because Sofa.com passionately believe that everybody deserves a great sofa and an excellent service.

Compliments, Complaints, and Tips For Sofa.com

Have you ever browsed Sofa.com? If you have, we strongly encourage you to share your feedback and experiences. One of the best ways to do this is to leave a customer review online at ReviewsBird.co.uk for this online shop. Please don't be afraid to include both the positive and negative sides. These may help Sofa.com enhance its services to you.




Information

Unit 35, Chelsea Wharf, 15 Lots road
SW10 0QJ London
Unit 35, Chelsea Wharf, 15 Lots road
United Kingdom
contact@sofa.com
03454002222

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

J
John Warner 2 years ago
8.5
I love the whole shopping experience from this store. As soon as I contacted the customer support team, there was someone to help me with the order. After giving him several details about th...
N
Nora Doherty 6 months ago
3
I ordered and paid for my sofa from sofa. com last June'23 and I still haven't received it.. 3 missed deliveries.. 50 emails.. 39 phone calls and left messages.. and only now I he...
L
Lisa Gordon 6 months ago
2
DO NOT BUY FROM Sofa.com!!
Ordered 5 months ago and still no sofa! No apology from the company. Despite constantly contacting customer services only actually managed to speak to an ac...

All reviews ( 3 )

Bought a leather sofa

I love the whole shopping experience from this store. As soon as I contacted the customer support team, there was someone to help me with the order. After giving him several details about the kind of item I was looking for, the team gave me some tips
On which sofa would work best depending on the space and my favorite colors. The delivery team brought the items and the fabrics were awesome. The company was also keen on the details I shared and delivered exactly what I wanted in my house. I will be ordering again from the company soon. Thanks so much, team SOFA!

J
John Warner 2 years ago
Order
10
Service
8
Price
10
Delivery
6
Total
8.5
Would buy here again?

sofacomuseless

I ordered and paid for my sofa from sofa. com last June'23 and I still haven't received it.. 3 missed deliveries.. 50 emails.. 39 phone calls and left messages.. and only now I hear from somone.. can I trust them to deliver my sofa by Xmas??

N
Nora Doherty 6 months ago
Order
2
Service
2
Price
6
Delivery
2
Total
3
Would buy here again?

Sofa

DO NOT BUY FROM Sofa.com!!
Ordered 5 months ago and still no sofa! No apology from the company. Despite constantly contacting customer services only actually managed to speak to an actual person once who guaranteed would call me back but guess what they didn’t. Requested a refund but no response so drove 60 mile round trip back to store to get money back. Staff didn’t care and said not their fault - happy to sell to you but don’t want to know or help if there are problems. There are hundreds of customers like me that have been waiting months for delivery. Do your homework and try ringing/emailing their customer service line. I wish i had. No new sofa for me this Christmas- but sofa.com guaranteeing delivery by Christmas. I think they mean Christmas 2025!

L
Lisa Gordon 6 months ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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