London Theatre Direct Customer Experience & Testimony 2022

London Theatre Direct

Are you want to catch a play or musical from the world-famous West End in London? For real entertainment, it doesn’t get much better than that. With plays and musicals from the world’s best creators, featuring all-star casts, performers, dancers, actors and comedians, theatre creates unforgettable memories. In the past, you would need to stand in long queues to buy show tickets, but now there are online companies that offer show tickets. A name you might have seen before is called London Theatre Direct. What does this company do? Are they a reputable online ticket seller? Are they known for their customer service? Reading the feedback and experiences of real-world customers will help you to understand that and to help you decide whether to buy tickets from London Theatre Direct.

About London Theatre Direct
London Theatre Direct has been operating since 1999 and sold more than 10 million tickets to customers. Their website offers to live seating plans, a secure booking platform and access to London’s plays, ballets, operas, concerts, attractions, and theatres. They are based in London, England. Customers can shop for tickets from the following categories: last-minute, discounted shows, musicals plays, dance, new shows, dinner and show packages, Off-West End tickets and Drive-In Cinema tickets. Simply search through the available shows, pick a date and search for the best tickets available. Theatres selling tickets with London Theatre Direct include Adelphi Theatre, Apollo Theatre, Cambridge Theatre, Fortune Theatre, Garrick Theatre, Gielgud Theatre, London County Hall, Lyceum Theatre, Old Vic Theatre, Piccadilly Theatre, Playhouse Theatre, Prince of Wales Theatre, Sadler’s Wells Theatre, Savoy Theatre, Sondheim Theatre, Vaudeville Theatre, and Wyndham’s Theatre.

Products and Services of London Theatre Direct
London Theatre Direct accepts payments made by credit and debit cards, Google Pay, Apple Pay, Amazon Pay. Tickets can be collected 1 hour before shows from the Box Office. Customers can also choose to have their tickets posted to them – at an additional charge of £3. Customers can also print tickets as e-tickets to present as confirmation at the Box Office. Seating in each theatre is different and on London Theatre Direct’s website a customer can select the number of tickets required for a performance as well as choose which seats to purchase. Different seating areas in theatres carry different pricing structures. There are no cancellation and refund policies: no refunds will be given to customers if they want to cancel their tickets; only when a show is cancelled, will customers be issued a full refund. This is a standard policy for this industry.

Compliments, Complaints and Tips about London Theatre Direct
Have you previously bought tickets for shows from London Theatre Direct? Did you get your tickets and for the actual seats you booked? How was your customer service experience when dealing with London Theatre Direct? Did you find their online checkout process straightforward? Would you recommend London Theatre Direct to your friends and family? We invite you to please write your customer review here of your feedback, experience, and insights about London Theatre Direct. Read other customers’ reviews to learn exactly what this company does and its services available to you.

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Reviews, complaints & experiences Write a review

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Spotlight: What are our customers saying?

Samantha Millson 10 months ago

Their website is by far the best with a simple user interface that anyone can find and book for a show of their liking without missing out on crucial details. It sucks that you must have to show pr...Read on

Sarah 8 months ago

Booked tickets for Get Up Stand Up. Great show and got a good price. Customer service team answered my email quickly when I didn't understand how my tickets were coming.Read on

All reviews (2)

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Their website is by far the best with a simple user interface that anyone can find and book for a show of their liking without missing out on crucial details. It sucks that you must have to show proof of vaccination and the likes. We booked a group ticket and the customer care was very helpful and Babs helped answer our questions. We enjoyed the movies and we are glad the website listed all the actors and actresses that would be on a play. This little detail helped us to choose the best movie. I was happy with the London Theatre Direct ticket booking.
S
Samantha Millson 10 months ago
102 0
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Would buy here again
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Ordering
Service
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Would buy here again
Overall
Tickets
Booked tickets for Get Up Stand Up. Great show and got a good price. Customer service team answered my email quickly when I didn't understand how my tickets were coming.
S
Sarah 8 months ago
77 1
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Hi

I have spent the last 2 hours looking for my theatre tickets for Matilda on 3rd August. Luckily I found an E mail that I sent my friend which shows that I bought them through Theatre Direct but I can’t get through to them. How close to the show date did you get your tickets?

Thanks in advance.
Ros
R
Ros
5 weeks ago

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London Theatre Direct