Logitravel
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Logitravel
Are you looking to book a holiday? Do you know where you’d like to stay or which city you’d like to explore on your next holiday? Maybe you’re still searching for a company that you can book your hotel and flights with? Perhaps you’d like to try a cruise for your next vacation? In your searches, you might have come across the name of Logitravel. This company is an online travel agency, but you’re not sure about their reliability and reputation as you’ve not booked with them before. How do you know if they are trustworthy, if they will provide you with flights and hotels? DO you know if your cruise will be comfortable and safe? Or, will your hotel appear as it is in the advertisements on Logitravel’s website? Would this company help you with changes to your bookings or answer your questions if you have complaints? The only way to know is to read customer reviews of people who have booked with Logitravel before. Their honest customer reviews, feedback and experiences will help you to know more about this company and its services.
About Logitravel
Logitravel is an online travel agency based in Mallorca, Spain. This company was started in 2004 to offer customers low-cost flights, holiday packages, cruises and hotel deals. Logitravel has 300 employees and their offices are found in 8 countries: Spain, Portugal, Italy, Germany, United Kingdom, France, Finland and Brazil. Popular destinations for bookings on Logitravel’s website are Paris, Rome, Amsterdam, Prague, Istanbul, Marrakesh, to islands such as Majorca, Ibiza, the Greek Islands, Malta, Madeira, Gran Canaria, Tenerife, Fuerteventura and further afield such as Mexico, Costa Rica, Brazil and the United States. As Logitravel is an online travel agency, it offers flights, hotels, cruises and rental cars from one convenient website service. Holiday packages offer flights, hotels, rental car in one to make it more value-oriented for travellers to destinations such as the Mediterranean, Balearic Islands, and the Caribbean. It has a “Deals” section for discounted holidays and destinations. These holidays start from as little as £25, and £150 for flights and hotel package deals.
Products and Services about Logitravel
Logitravel accepts payment from credit and debit cards as well as from PayPal. They also accept direct bank funds transfers. Logitravel requires full payment of bookings to confirm purchases.
Compliments, Complaints and Tips about Logitravel
Have you booked a cruise, hotel, flight or travel package with Logitravel? Was the booking process straightforward for you? Did you find your holiday easily on their website? What was your experience of their customer support and customer service? Was the hotel as it appeared in the advertisements? Were your flights scheduled and confirmed as per Logitravel’s documentation? Was your cruise experience comfortable, safe, and private? Would you recommend Logitravel to friends and family looking for an online travel agency? Please write your customer review of your experiences, feedback, and insight into Logitravel and its services. Read other customers’ reviews to learn exactly what to expect from Logitravel when booking a holiday package with them.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 5 )
A trip to SEYCHELLES
I had booked a trip to Seychelles but during the pandemic, the governments canceled the flights between the two countries. As a result, I requested the company to refund me since the trip would no longer happen. The customer support service said that should I cancel the trip by mid-November 2020, I would get a full refund. I did exactly that and canceled on the 10th. However, the customer support team emailed me a couple of days later saying that they would keep some amount of the money I paid meaning I wouldn’t get a full refund. Absurdly, from the £452, I had paid, they wanted to keep £396 as the cancellation cost. Who does that? I have been disputing the company's decision to keep that amount but them they haven’t been replying to my emails. I wouldn’t recommend them!
TourtoEgyptincludingcruise
Awful experience with Logitravel …
This is the last of 3 reviews I have posted regarding the awful experience we had with Logitravel in our trip to Egypt on December/January 2023. On the 5th day of our 8 days tour, we visited the pyramids, the tour was not in English because despite being booked in that language none of the guides spoke it but we decided to go at least for taking pictures. At 12:15pm a group of 10 people including us were ready to return to our hotels as we were not taking the afternoon tour to Sakkara and other sights. The guide gave instructions to the driver and He left, we started our return to our hotels apparently, a journey that normally takes 20 minutes to maximum 30 minutes. After nearly 1 hour and 30 minutes we couldn't understand were the driver was taking us but clearly it was not the way to the hotels, we tried to talk to him but he didn't speak any other language apart from the local one, we were very stressed, powerless, worried, hungry and thirsty. We used the 24H chat again to try to find urgent help, we were expecting Logitravel to contact one of the guides to call the driver and ask for an explanation of what was happening instead we received a completely innappropriated answer saying " in response to your query, we inform you that the contracted circuit is in group, it is not a private service, which is why it has a marked route, in which there are more passengers and hotels before yours ". Really?, didn't the person who answered that query understand our distress?.
In the meantime the driver continue the route to an unknown location to us, after receiving that answer we asked the driver to stop and we communicated with him using the translator in our phones explaining that he supposed to take us to our hotels, he finally managed to contact a local guide nearly 3 hours after we started the journey and just when we nearly reached Sakkara. We don't know exactly what happened, it seems that the guide that was with us in the pyramids gave the driver the wrong instructions before leaving us alone or the driver misunderstood his instructions or someone contacted him to change the route to another location.
Finally we arrived by mistake of someone to Sakkara, where we met the group of people and the guide that were taking the afternoon tour, they were having their own nightmare as the guide who took them to that place didn't have the money to buy the tickets so they couldn't see anything and because our bus went wrongly to that place, there was a money to pay for the bus to be able to leave, as the guide didn't have any money, we had to collect money between ourselves to pay.
Some of our colleagues contacted one of the organisers and he helped to try to find a solution. The group of 10 people including us should have been transferred back to our hotels within 30 minutes instead we reached them after more than six hours, during that time we didn't have any thing to drink or eat and there was an 80 years old lady in very bad shape. We lost all the afternoon, we couldn't take other tours we had programmed in English with other private guides and our plans for the new year's eve celebration were ruined as we couldn't arrive on time to the fire works at 7:30pm on the pyramids.
This is clearly not the type of tour we were expecting, we didn't received the tour in English we paid for, we didn't receive a decent accommodation on the cruise and the chambollic events of Saturday afternoon indicated that Logitravel was completely unprepared and unorganised to deal with this tour, after 3 months we received an apology to our complaint and an offer of 200 Euros as compensation for the tour we paid nearly 2.800 euros, we declined the offer and as this company has not behave responsibly, we thought was important to warn other travellers through different reviews in several websites.
Costa Cruise
Booked & paid for a Costa Venezia Cruise from Istanbul to Greek Isles 30Oct - 13 Nov2022. Service with Logitravel was totally impersonal & frustrating and to date I have no response to a request for passport numbers to be changed . I also need information on confirmation with the cruise company . The booking reference number from Logitravel 860… is being rejected by Costa Cruises- My Costa -login. I need a ICS Number urgently. I desperately need some one / anyone talk to me & to no treat me like a number !!! This is shocking customer service
All inclusive
Horrible service!
Too expensive for what we ve got.
And when we tried to contact they laught at us and said that is was our choice to buy this package!
WE DON'T RECOMMEND TO ANYONE
Hotel
Unprofessional and failed to return any calls and reply to any emails. Do not speak English and now blocked me on the phone so now no way to contact them so seeking legal action against them
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