
Norfolk Hideaways
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Booked a guest room
I would like everyone booking at Norfolk to please be careful when booking. I was pissed off when I did my booking. The company took my payment in full and I was getting ready for my holiday. However, the customer service rang me back the same day to say that they have canceled it. What’s worse, the customer service offered no explanation nor did they have time for an apology. They said that I had to wait for seven days for the refund. Today is the eighth day and no refund yet and the company customer support system is non-responsive. My advice to anyone looking to book a room with them is to avoid them and go somewhere else. I wouldn’t recommend them
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