Verisure
Reviews, experiences and complaints
Total
Verisure
Are you looking to increase security at your home? Would you like to ensure your family is safer and protected? An alarm system – even the most basic one – is better than none. With sensors at key entrance points, homeowners can be alerted to would-be intruders and can take action to protect themselves and their family. With CCTV cameras now found on nearly every street in the United Kingdom, crime is still something that needs to be addressed and not taken lightly. A monitored alarm system is the best bet, as these companies can send out guarded units to protect homeowners and families. Which company do you choose? One such company is called Verisure. Are they reputable? Are they reliable? To know that, you need to read customer reviews from actual customers who use this company’s services.
About Verisure
Verisure was founded in 1988. It operates as part of the Verisure Group, which has a presence in 16 countries, employs 18,000 staff and serves 3.2 million customers. As a monitored alarm systems company, its systems incorporate 2 types of detectors and allow customers to even manage their own security system in their home or business from any location through their smartphone app called My Verisure. They have 32 branches across the United Kingdom from Bristol, Edinburgh, and Leeds to Newhaven, Sheffield, and Wolverhampton. Verisure’ products send alarm system signals from their wireless devices to the Alarm Receiving Centre (ARC). If an alarm goes off, the company will contact the homeowner or key holder and if necessary will dispatch a guard response unit. Verisure offers customers 24-hour protection.
Products and Services of Verisure
Verisure Alarm Systems offers a 45-second response time once an alarm is triggered for their Alarm Receiving Centre to contact the homeowner or key holder. All devices feature an SOS button for emergencies. All devices also carry a lifelong warranty and customers can make use of 24-hour technical support. They offer alarm products for flats, for villas, for apartments, garages, detached houses, and even sheds. For businesses, customers can choose from alarms for commerce, for offices, warehouses, shops, and for premises. Devices available from Verisure are Alarm Control Panels, PIR motion sensors, Smart Key Readers, door and window alarm sensors, remote control alarm systems, perimeter security systems, and panic button alarms. Verisure’ Alarm Receiving Centre (ARC) is ARC Gold-approved by the National Security Inspectorate (NSI), which is the United Kingdom’s leading certification body for security and fire protection sectors.
Compliments, Complaints and Tips about Verisure
Have you bought and used a Verisure Smart Alarm system in your home or business? Did you need to visit one of their branches and if so were their staff friendly and helpful? Did they install your alarm system quickly and neatly? Is their customer support centre quick to respond? Are their alarm devices of a high-quality? Would you recommend Verisure to friends and family? We would love to read your experiences and feedback (positive or negative). Please consider writing an honest customer review so that other would-be customers would know all about this company to make better-informed decisions on whether to use Verisure.
By reading other customers’ reviews, you will be able to learn about their different alarm systems, their technology, and their customer service levels.
Information
NE12 8BU Newcastle upon Tyne
Quorum Business Park, The Neon Building - Q10 Benton Ln
United Kingdom
customersupport@verisure.co.uk
02038853296
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 27 )
SecurityAlarms
Absolutely disgusting customer service!
I tried to cancel my account with this company for over 3 months with no support or help from their team. The team were completely unequipped to deal with my problem, constantly contacted numbers which they had been told were not available. I was passed back and forth between agents and managers constantly over the 3 months with only one person (Lorraine) providing any ounce of kindness for my circumstances. In my last phone call I was patronised, laughed at and taunted by a customer service member who refused to offer me his name or put me through to his manager and then subsequently hung up on me.
Verisure should be ashamed of themselves for the way they have treated myself and members of my family in our current circumstances. What was already an incredibly stressful period in our lives was made worse by their lack of support and complete lack of respect.
They have consistently refused to cancel the contract despite me waiting their 3 month cancellation period. I will now be cancelling the direct debit. I have made countless phone calls in what has been the most difficult period of my life to try and do the right thing and cancel within the terms of the contract. I would never recommend this company to anyone and will warn people in the future to stay away from them.
Alarm
Awful company. They miss-sell and then want to charge for a system that is not adequate. Constantly having false triggers and they turn half of the system off meaning any one is free to access as long as they don't use the front door. We are now locked in a legal battle as I am out Almost £1000 for an alarm that doesn't work or be monitored apropriotly.
ALARMSYSTEM
***** NOTE OF CAUTION ⚠️ ******
Verisure Alarms system are NOT approved by insurers as they are not approved by NSI or the SSAIB. The only part of their system that is approved is their Call Center only!!
Their sales guys always mention that their call centre is NSI Gold Approved but funny how they don't mention that their equipment isn't???
If you have one of these systems fitted to your business premises or home and it is subject to security alarm being fitted you might find you will not be covered for theft or attempted theft.
Please refer to your policy details as soon as you can to avoid a possible situation!
Please send and share this post so as many people as possible are made aware!
Alarmsystem
Awful experience with this company, I paid nearly £500 for a system which failed after four months, VERISURE refused to fix it stating there was no guarantee I feel like I’ve been conned and I’m heading off to County Court to try and get the money back. Do not use.!! you can get better alarm system for less money from most alarm system companies which just come and fit them. These are basically salesman who are looking to rip you off. That was me I think everyone is everyone
Verisure customer service never made me feel safe or secure.
My experience with Verisure was awful from the very beginning. Firstly I believe I was misled by the installer who made me sign a contract on the spot on his tablet, without even attempting a brief explanation of certain clauses of the contract written in very small fonts and large paragraphs which are impossible to read fully as you can imagine.
Additionally, I found that the quality of the video from the devices was extremely poor. Never really understood why is there no camera installed on the front door included in the package?
Furthermore, a fault had been erased within a device, and the system was not functioning properly.
Despite the fact that an engineer was supposed to come, they didn't, so the bills continued while the problem was still present.
Unfortunately, I lost my job a few months later and requested to cancel my subscription to Verisure. Interestingly, my Verisure payments increased ridiculously, and I needed to decrease my monthly spending.
It was from this point onwards that I had to deal with the ruthless Verisure Customer Service.
Please refrain from joining Verisure at any cost.
In my opinion, there are much better companies out there offering a friendly, fair, and high-quality service, at a much lower cost.
It is a large company that is growing somehow but based on my experience, I am convinced they have zero interest in individuals.
By far, Verisure provides the Worst Customer Service I ever encountered. It is also worth noting that I am not the type of person who complains often, so that says a lot....
Do yourself a favor and avoid Verisure. It would be in your best interest.
DonottrustVerisure
Verisure installed a full system at my house. The sales person (Alex whose phone number ended in ..3146) confirmed to me that the system would work even if I didn't pay the monthly subscription fees. I maintained the subscription for over 12 months, but then decided didn't need it. The installation cost over £800 and i was told all the equipment will work even if I stopped the subscription service. When I called to cancel the subscription, they said that while the equipment would "work" without a subscription, I would not have access to the app and so the cameras would no longer work. I was also told that the control of the alarms would not work on the app but only through a physical fob on the door. AND that I would have to pay a further £99 for this 'downgraded' systems to work. I specifically asked about this from the sales person and he said I would be able to operate the system fully with no additional fees. Had I known there were all these fees and loss of functionality, I would not have taken the service and paid such a large fee up front for 'installation'. The company now says that their sales person must have lied to me and that I should have read the terms of the condition better. They also said this person no longer works at the company. Be very wary of Verisure and always read the small print. DO NOT TRUST their sales people or this company. The irony of how the company that I trusted to keep me protected from robbery, actually robbed me of over £800 through false promises is sadly one that I now have to live with.
Camerafrontandbackalldoorsensors
All the people sitting in verisure customer service is absolute liars
Don't buy Don't wast your time and Don't go through from stress.
Make sure send them email to keep your proof specially when your terminating your services. If they do not Co operate take them to small claim court.
Complaint is absolute joke.
SecurityAlarm
Worst company ever. I have multiple commercial property accounts in Leeds with Verisure. I had travellers break into my industrial unit in January 2023. We are now in May 2023 and they have made 9 appointments to get their engineer to install some hardware.
Every single appointment gets cancelled on the morning of the appointment. They do not call to let you know, I have to call myself. The latest appointment was today 06/05/2023 having booked it way in advance a month ago. If phoned 3 times this week to ensure someone is turning up and they reassured me, just to find they won't be turning up this morning.
I raised a complaint several times and the area managers don't like it and take it personally to cause you issues.
The fact is Verisure do not care about your security. All they want is your money.
The company was great some time ago, now they have dropped.
If you want to take a risk with your security, then you can be their guest and try it out. Be prepared to experience that 1 security breach, probably the only 1 you will ever have, just to find you've been let down.
Or once your contracted, be prepared to make countless appointments after cancelling your schedules just to find no ones turning up and your system is still not operating.
MY ADVICE IS TO STAY AWAY.
Regards, member number 340174 & 340179
Alarm System
BEWARE! This has been the worst experience with a company I have ever dealt with. As soon as I decided I wanted to cancel the whole process has been so difficult and they have made it really stressful! Avoid this company at all costs!
Home alarm
Do not ever ever use this service, it's a trap. They give you many offers in the beginning but too hard when discontinuing, they keep you sending bills and too bad customer support to sort out. Even while dismantling you have to pay big sum. And it doesn't just stop there, you keep receiving bills and lots ot lagging to sort out. At the end no one at customer can give you the solution and they transfer you from here to there. Unwanted stress, i would have given 0 starts if there were.
Write your own review
We use affiliate links on this page. If you click and make a purchase, we may receive a small commission at no extra cost to you. Thank you for your support!
