Verisure
Reviews, experiences and complaints
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Verisure
Are you looking to increase security at your home? Would you like to ensure your family is safer and protected? An alarm system – even the most basic one – is better than none. With sensors at key entrance points, homeowners can be alerted to would-be intruders and can take action to protect themselves and their family. With CCTV cameras now found on nearly every street in the United Kingdom, crime is still something that needs to be addressed and not taken lightly. A monitored alarm system is the best bet, as these companies can send out guarded units to protect homeowners and families. Which company do you choose? One such company is called Verisure. Are they reputable? Are they reliable? To know that, you need to read customer reviews from actual customers who use this company’s services.
About Verisure
Verisure was founded in 1988. It operates as part of the Verisure Group, which has a presence in 16 countries, employs 18,000 staff and serves 3.2 million customers. As a monitored alarm systems company, its systems incorporate 2 types of detectors and allow customers to even manage their own security system in their home or business from any location through their smartphone app called My Verisure. They have 32 branches across the United Kingdom from Bristol, Edinburgh, and Leeds to Newhaven, Sheffield, and Wolverhampton. Verisure’ products send alarm system signals from their wireless devices to the Alarm Receiving Centre (ARC). If an alarm goes off, the company will contact the homeowner or key holder and if necessary will dispatch a guard response unit. Verisure offers customers 24-hour protection.
Products and Services of Verisure
Verisure Alarm Systems offers a 45-second response time once an alarm is triggered for their Alarm Receiving Centre to contact the homeowner or key holder. All devices feature an SOS button for emergencies. All devices also carry a lifelong warranty and customers can make use of 24-hour technical support. They offer alarm products for flats, for villas, for apartments, garages, detached houses, and even sheds. For businesses, customers can choose from alarms for commerce, for offices, warehouses, shops, and for premises. Devices available from Verisure are Alarm Control Panels, PIR motion sensors, Smart Key Readers, door and window alarm sensors, remote control alarm systems, perimeter security systems, and panic button alarms. Verisure’ Alarm Receiving Centre (ARC) is ARC Gold-approved by the National Security Inspectorate (NSI), which is the United Kingdom’s leading certification body for security and fire protection sectors.
Compliments, Complaints and Tips about Verisure
Have you bought and used a Verisure Smart Alarm system in your home or business? Did you need to visit one of their branches and if so were their staff friendly and helpful? Did they install your alarm system quickly and neatly? Is their customer support centre quick to respond? Are their alarm devices of a high-quality? Would you recommend Verisure to friends and family? We would love to read your experiences and feedback (positive or negative). Please consider writing an honest customer review so that other would-be customers would know all about this company to make better-informed decisions on whether to use Verisure.
By reading other customers’ reviews, you will be able to learn about their different alarm systems, their technology, and their customer service levels.
Information
NE12 8BU Newcastle upon Tyne
Quorum Business Park, The Neon Building - Q10 Benton Ln
United Kingdom
customersupport@verisure.co.uk
02038853296
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 27 )
Alarm
I have been a verisure customer for approx 18 months.
I was unfortunately burgled this week and the verisure system completely failed. (Cameras not triggering, zero visibility does not operate).
Everything is promised to you on installation and almost all turns out to incorrect.
It also seems incredible that an alarm and security company does not actually employ and guards.
This is sub-contracted and so guards will never visit properties or incidents, instead customer services will make useful suggestions like “can you ask a neighbour to go round to take a look to see if the house is being burgled ” (at 1am in the morning)
Avoid this company and take note of all the other review sites and the appalling customer reviews they recieve.
Alarm system
How can you have a perfect wifi connection but the system refuses to connect? Clearly the issue is not on my side. Feel completely conned by the system
Moonshot
Moonshot alarm is simply not worth the money. So much for cuttting edge technology and being pet friendly - my minature poodle keeps triggering the alarm. Going to have to get my hearing checked out as it is so loud
Alarm system
My dad has very bad anxiety and decided to install an alarm system after a few of his neighbors got burgled this past month. Instead of putting him at ease and making him feel safe when he's not at home, he's had countless issues. Firstly the system often refuses to connect to the wifi leaving the home unprotected. Secondly, he's had a few false alarms since installation. I spoke to a friend yesterday who said that he's also had similar issues and apparently the moonshot sensors are to blame. Really disappointed
Alarm system
My nana’s house got broken into last month. She recently upgraded to the new system from Verisure which turned out to be a disaster. The system apparently thought the back door to the garden was open, leaving the house unprotected. Piss poor service and to top it off my nana feels completely unsafe in her own home now.
Alarm with Arlo Cameras
Have had an absolutely shocking experience with Verisure since installation, having purchased what was meant to be an integrated alarm system with Arlo cameras that they could access. Within 30 days, the doorbell needed charging, and the driveway camera kept going offline. 4 phone calls later, and 30 days later again, an unqualified engineer arrived who spent an hour on the phone to his manager asking what to do. Was promised a manager call back on 2nd July which never came, and ended up chasing myself in August. Same with a compensation voucher.
Ended up going through the customer resolutions and customer care team, to be lied to 3 times - Stephen is on holiday, he's the only one that can look at your complaint, few hours later, different agent, Stephen was really quite ill this morning, and at 5pm a call from Ethan to be told that Stephen was sat opposite him.
In essence, we're now 5 months on - still with faulty cameras, with Verisure offering a refund of the cameras. Whole point of replacing my full Ring set up was because they could access it, total lack of trust in this company now, and won't offer to refund the system which is no good to me if they can't see the cameras - whole reason for me buying their system.
Same complaint has been open for over 3 months and still not resolved.
Alarm systeme
I had verisure for a few years and didn't really use them at all. My only experience was that it was difficult getting the initial appointment for the alarm to be fitted. My real issue with them is when I called to cancel, I had to wait to be contacted by them and even after following their process they continued to take a direct debit and refused to refund the money they shouldn't have taken. The refund is still pending yet they are now writing to me asking to pay for a contract which has been cancelled... avoid!!!!!!!!
Home alarm
Do not ever ever use this service, it's a trap. They give you many offers in the beginning but too hard when discontinuing, they keep you sending bills and too bad customer support to sort out. Even while dismantling you have to pay big sum. And it doesn't just stop there, you keep receiving bills and lots ot lagging to sort out. At the end no one at customer can give you the solution and they transfer you from here to there. Unwanted stress, i would have given 0 starts if there were.
A full 20 device system
This is a departure from the normal Veritas system we have - meaning there are a few quirks that are different to a normal keypad system. We have three daughters that tend to come in whenever, so we wanted a system that was flexible and connected. I will start by saying that I was contacted at 0355 this morning, from the Control Centre - one of the garden sensors was activated. They taken five rapid pictures to make sure that we were not being burgled. The girls name is Vicky and she was excellent. The system is excellent and we have a fairly large property with three annexes. I am sure people have different experiences across the country, but I'm really impressed with the service, the sensitivity of the product, I have to get used to a different way of interacting with the system, but that's about me not the product. The pricing, is a different thing to me, it's a bit like paying for the fire service through my Council tax, you don't need it until you need it and I'm willing to pay a premium price for that.
Cameras and alarm system
Awful experience. Installation day 1- didn’t happen-day 2 - didn’t happen. Day 3 , fitter arrived but didn’t have all of the pieces. Cancelled. Day 4, it finally happened. The alarm sensitivity is too high. So the battery life of the devices , which was supposed to last a year has run out with a week to 10 days. I left the house with security turned on. Arrived back to hear the alarm going off. The voice until told me that one of the deuces had been tampered with. It hadn’t. They then tried to reset the system but couldn’t. The installer said that he would arrive to fix the system and fit the last camera. He had a minor car accident yesterday. I now have a system with no battery life, pinging everything that moves, from birds to the postman delivering post across the road. It drives us nuts ! Verisure ? Veripoor !! Not reliable and customer Service is shocking. Where’s the technician I was promised after three days from reporting the many problems ??? Terrible experience following the lies spun on the sales interview.
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