AnyVan

DO NOT USE THIS COMPANY! I paid for pick up and delivery of several items from a showroom to a residential address. During the booking process, I asked if they needed pictures of the items as they were difficult to describe. I was told that wasn't necessary. I also asked if they had adequate covers and packaging, I was told they did. This was a recorded telephone conversation. I asked for a two man pick up as the items were large. I informed them the items were expensive and was advised to pay for extra insurance cover which was added to the overall charge. I paid for the service via Debit Card.
When the gentlemen turned up, they couldn't fit all the items in the van and didn't have appropriate covers or packaging. I rang up Any Van who said they would investigate. They offered to take the items at an inflated cost
I refused to accept the inflated cost and cancelled the service. I was told they would not refund any money including the insurance. When I objected they said they still had to pay for the men with the van for their travel time. I asked the men how much they would receive in compensation and was shown the payment from Any Van was £20.00 compensation. I then challenged Any Van why they would not refund any of the monies taken from my account and was also informed by Any Van that they are not regulated by any financial consumer organisation and therefore I had no redress. I. have since contacted the Citizens Advice Bureau and will take this further. I booked a local removal company who has moved the 5 items of furniture for me and just wished I'd done that in the first place! Do Not Use Any Van, this has left me financially out of pocket.

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Heather 1 year ago

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?SCAM AVOID?. website keeps disposal fee secret until van guy arrives that attempts to charge you £70 on the phone. it's a scam avoid

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David 1 year ago

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This company totally ripped me off!

getting stuff wrong on the inventory, not knowing the difference between a playhouse and a shed. telling me that the move will run smoothly as there is a 10% leeway on its then charging me £140 more for not many extra boxes. I provided proof about it being a shed as I forwarded them an email about it. despite paying £140 extra they still left the shed and plant pots because they had plants in them. PLANT POTS NORMALLY DO...funny that!

also charged an added £144 because I rang up 5 days before for advice on what time slot I should have because the house im moving into will leave around 2 pm. I asked her which slot she recommends and she said 10-12. this as well as me making booking for 2 men and 3 turning up meant I was done by 11.15 and was then charged the wait time. The agent got this time wrong and I paid the price...

I was told Anyvan cover the costs if its an agents error now they are backtracking. also I have had to gather phone call evidence and show them emails of me saying it is a shed not a playhouse, this whole experience has been really stressful and cost me £770 for a 26sqm tiny flats belongings to go 4 miles down the road! not to mention there is still a shed and plant pots at the old property.
also the agent called me a liar so I asked for phone evidence. I now have that phone evidence and I can see that was said and confirm what I already knew, that its them who have given me false information and not done the inventory correctly in the first place....avoid any van, even the drivers told me they do this to so many customers!

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laura 1 year ago

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An absolute scam, charged me extra to take my things upstairs even though I’d paid for a first floor move and threatened to leave my stuff on the floor outside if I didn’t pay. A horrific experience and customer service did nothing to help.

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Demi 1 year ago

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The company didn't meet our expectations from a moving company. We have moved many times, it is the first time that we are so disappointed. I'd never use them again.

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Ayca 1 year ago

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Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up.
The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity.
To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal.
I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus
£106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress.
The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging.
The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless.
Please don't use them.

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J 11 months ago

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This has been by far the WORST experience I have had with a company. I deeply regret choosing AnyVan to handle my international move.

The driver I hired arrived to my address with an almost FULL van. The driver told me his boss had asked him to leave room for only 13 boxes. He apologised and left. I reported this to AnyVan and was told I would receive a full refund because the picture I took of the van showed clearly that it was full. Fine, mistakes happen. I was ready to make another booking.

However, since I was promised a refund various members of staff have told me I can't have a refund under any circumstance, some told me I can have a credit note, some told me I can have a partial refund. But so far, I received NOTHING. I paid just short of £1000. Some customer service staff told me they spoke with their 'trustworthy' driver and he told them he had space but I refused collection, then he said I had more than double the amount of space I'd booked. So, if the driver lies, they take his side.

To make matters worse, some of the staff have been incredibly rude beyond belief. I have been gaslit, mis-spoken to, had one of the staff turn me on and off mute whilst I complained, and called by the sales team TWICE to make another booking.

Most of the staff are in desperate need of some training in how to conduct a conversation.

AnyVan makes business based on the promise that their drivers are trusted, yet when their drives take untrustworthy action - it's nothing to do with them because of their terms and conditions.

You should also be aware that the driver I hired used a different business name. When I googled the business name I paid the money to, he has a number of 1 star reviews saying he stole their items/ is being taken to court.

Please, don't make the mistake I did. Do not choose AnyVan.

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Paula 11 months ago

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