AnyVan

Absolutely shocking company they are brokers nothing more get a cheap local company and weld on their profit. My removal was two guys who could barely speak English so difficult to have them understand also one man could barely walk and struggled with furniture. I have now got a ruined sideboard that was scratched in move but apparently I’m not covered for that but was offered an amazing £18 compensation to help soften the blow of a £450 replacement. Stay well clear and save money by going to the local guys as half the price and going to be the same quality anyway.

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Harry Gill 9 months ago

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DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!! BEWARE PLS READ THE FOLLOWING.......

We booked your service on 30th June 2023 at 0900am to 1100am. Your staff called at 1030am telling us they cannot arrive due to a flat tire (which I believe is a complete and utter lie due to what happened during the rest of the day), they said they will call us again to reschedule around lunch time.

We received your call around 1pm informing us of your arrival at around 1530pm to 1600pm which would by then be 7 hours later than scheduled. And again at 1600pm, another call to us telling us that the driver is coming from Birmingham!! It takes 3 hours to arrive in Exeter and finally they arrived at 2045pm.

After 45 minutes of loading the goods, they got into a serious argument which I believe is with your company, waking up all the neighbours nearby and they stop loading, the situation was settled but after another moving of 45 minutes, they started arguing again and neighbours are so annoyed by your staff.

Then, your staff suddenly asked us for delivery the next day which I definitely refused at that moment. I strongly requested for them to honour our agreement and we both drive to the same destination in Telford. The loading finished at 2300pm and I confirmed with your driver the estimated arrival will be around 0200am.

By 0600am no one turned up, your person in charge, your driver were both not taking my calls. All my property and personal belongings were in your possession and we had no idea when or whether it would arrive.

This service is absolutely diabolical.

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S 10 months ago

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Was asked to move a 2/3 Bed house and they basically left everything. Extremely overpriced considering the job. They We're told im in a wheelchair and needed help but they were disrespectful and complained the whole time. My 70+ yr old parents and brother did more woŕk than this company.

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Rebecca Rodgers 1 year ago

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AVOID. Disgusting scam of a company. Sent a group of men and a van who arrived, chainsmoked the whole time, refused to carry out the job saying there wasn't permitted parking, despite me finding bay parking alternatives for them, they still refused while sneering in my face saying "I've been doing this for 15 years darling". After an hour of not doing anything, and me desperately trying to find alternatives, they drove off and blocked my number. It took me an hour to get through to customer service ON THE DAY OF MY MOVE, where they told me they're keeping the £300 I paid saying it's within their rights to do so. I used Compare The Man And Van in the end - they arrived finding me very upset, parked up, did the job in half an hour - truly professional, lovely, honest, hardworking people and company. ABSOLUTELY AVOID ANYVAN unless you want to be conned out of your money and time, as well as the awful customer service. I can't believe they are pocketing my money despite me showing photo evidence of parking spaces and not carrying out the service.

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Maybelle 9 months ago

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TERRIBLE, TERRIBLE, TERRIBLE. The worst experience of any service, ever. They took our money, we're so chaotic they didn't order a van and have kept our £243. Now we are taking them to court to get out money back. What happened is that we wanted a van to pick up a sofa in the Lake District and take it to the East Midlands. Simply enough eh?One pick up and one drop off! Anyvan said they could do it for £243, but insisted on payment upfront. Anyvan even choose the date and time. we drove to the lake district to make sure the sofa was not left in the street. We got there early, we waited, and waited, but no van! Rang Anyvan, they then told us they had forgotten to order a van, and there was no van coming to pick up our sofa. Nothing we can do, we were told! Terrible, terrible service. Talk about hung out to dry and sod your luck mate,and to top it off, they have kept our money!!! So we were left in the street with a sofa and my wife in floods of tears. What were we to do with a sofa in the street 200 miles from where Anyvan promised they would deliver it? I ended up driving to Manchester to hire a van (thank you Arnold Clark, you are a life saver) driving back to the lake district, struggling with the sofa on my own, driving to East Midlands, delivering it at Midnight, then driving back home for 2am. 600 miles and a 20hr day! Thanks to the chaos caused by Anyvan. The worst service ever was not over though! I have written to all 3 directors to get my money back, they didn't ever bother to reply, so, they have my £243, it cost me £180 van hire=£423 out of pocket, and a wife back in depression. What do I have to do get my money back from these people. DO NOT USE ANYVAN AT ANY PRICE, THEY ARE TERRIBLE, TERRIBLE, TERRIBLE.

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DAVID Reed 10 months ago

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If I could rate zero stars I would.

I hired anyvan to do my house move. They HIRE other people who are incompetent. 2 men came with a small van and I expressed my concern as it was a full house move. The men could not speak English and somehow managed to put my full house hold items into 1 small van.

During the removal they damaged 2 of 4 flat screen televisions. 1 that cost £2000. A oak mirror, fridge freezer, washing machine and dryer all dented and scratched massively. The above I put in a claim for obviously and the removal men said the damage was already done. Yeh no images to support the damage. They had taken images of damage to other items in my old house which I pointed out to them also. Anyway. It was then that I became aware that anyvan use a 3rd party. And I am not insured for damage with anyvan. They will not provide me with the lads insurance provider due to confidentiality. These lads have caused thousands of pounds worth of damage to my belongings and AnyVan have said if they do not accept liability I will be given up to £100 towards each damaged item. I am seeking legal advice and hope anyvan will be slammed with the legal bill.

The only advice I will give is stay well clear of this terrible company and save your self the upset of items being badly damaged.

My cooker was also badly damaged but before I realised I was not insured for damage I did not claim for this as my cooker had other damage so I felt it was unreasonable to claim for it.

Any van promised my tvs would be taken down and put up. Then they said they do not do this.

Any Van is not as good as they like to make out. My home appliances are ruined. One lad trampled poo all over my carpets. I paid for 3 beds to be taken down and put back up. They are loose and I am unable to do it my self due to physical health problems. Honestly wouldn't waste your money

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Kelly Connon 6 months ago

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The removals team they supplied were incompetent and the vehicle they supplied inadequate. They damaged almost every piece of furniture, ranging from large scratches, holes you can put your fist through to doors torn from cabinets. They caused over £2000 of damage and offered £76 in compensation. You'd be better off sticking a match to your existing furniture and buy it all again new.

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Christopher James-Kane 8 months ago

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WOULD NOT REFUND MY MONEY

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DEB 6 months ago

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Terrible service ...guys broke my mums cabinet ..scuffed my leather chairs only took one quarter of my furniture said they will gt the rest a week later still didnt..I had to gt someone else they said I cdnt put claim in as to late after one week ...and then after alot of hassel and phone calls they said because of my bad circumstances they wd give me 90 refund still waiting cant contact they say same thing no refund a month later....crooks ...

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Patty 8 months ago

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I recently had the misfortune of using AnyVan for a house move, and I must say that it was a wholly unsatisfactory experience from start to finish. The issues I encountered throughout the process were not only distressing but also indicative of a systemic problem within this company.

My initial concerns arose when the AnyVan team arrived for the move, and it was clear that they were ill-prepared for a task of the magnitude of a four-bedroom house with a double garage. They arrived with two small-sized removal vans that were inadequate for the job, demonstrating a severe underestimation of the workload.

The move was originally scheduled as a one-day operation, despite several other professional removal companies recommending a two-day move with a three-man crew. This decision placed undue pressure on the AnyVan team, resulting in a 12-hour ordeal that extended into the evening. This exhaustion and time constraint led to a noticeable decline in their care and attention towards the end of the day.

What's most concerning is that the Transport Providers, assigned by AnyVan, were expected to accomplish a two-day job in just one day. This was not realistically achievable and created an environment in which damages were more likely to occur.

Regrettably, during the move, my wooden furniture sustained significant damage. I firmly believe that the responsibility for this damage lies not only with the Transport Providers but also with AnyVan itself. Their decision to contract ill-prepared and unqualified staff for the job, who arrived without the necessary equipment, reflects a severe lack of professionalism.

Despite presenting a compelling case with evidence, AnyVan's response has been not only insulting but also dismissive of the legitimate concerns I raised. They have offered a settlement that is woefully insufficient and fails to address the extent of the damages and the associated inconvenience and financial burden.

To my dismay, AnyVan has chosen to uphold their stance without acknowledging the inherent flaws in their approach to my move. Their unwillingness to accept their mistake in underestimating the scope of the job and failing to provide adequately skilled and equipped personnel is a testament to their lack of accountability.

This entire experience has left me deeply dissatisfied with AnyVan, and I would caution anyone considering their services to think twice. In light of their response, I believe that prospective customers should be aware of the potential risks associated with entrusting AnyVan with their belongings during a move.

In my opinion, the derisory settlement offered does not come close to addressing the damage and distress caused by AnyVan's lack of preparation and professionalism. I now find myself seeking alternative avenues to rectify this situation and hold AnyVan accountable for their actions.

This experience has left me profoundly disappointed, and I hope that my review serves as a warning to others who may be considering AnyVan for their moving needs.

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K Chilton 6 months ago

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