AnyVan
Reviews, experiences and complaints
Total
AnyVan
Moving
is one of life’s most stressful tasks. Sorting, packing, and transporting your goods from one place to another can cause many headaches. A moving company can help make your move even more stress-free with their collection, transport, and delivery services. Which one do you use? There are so many moving, transport and removal companies that can help, but which one is trustworthy, offers value for money and is available for small jobs and large item transport? A name you might have seen appear in your online searches is AnyVan. It offers all these services to move your valuables to anywhere you want. By reading honest customer reviews, their experiences, and insights about AnyVan, you can make up your mind if you’d like to do business with AnyVan and trust them to deliver your valuable goods.
About AnyVan
AnyVan was founded in 2009 and operates in the United Kingdom from its head offices in London, England. The company has completed 5.2 million move jobs for 3.1 million customers to date. From moving furniture, home appliances, house removals, vehicle transportation, motorbike storage and transport, parcels and packages for businesses and individuals, and they also specialize in moving and transport specialist goods, antiques, and pianos. AnyVan also offers services for waste and rubbish removal as and transport of livestock too. Moving goods starts from £49 and their website allows customers to choose a moving date, book their AnyVan mover and can even track their AnyVan driver and their goods from pickup to delivery. AnyVan can transport your goods to any address in the United Kingdom and they also offer a service for transporting goods to Europe.
Products and Services of AnyVan
Booking with AnyVan is an online service with a straightforward booking system that allows for easy payment with debit and credit cards. Once a service has been booked with AnyVan, it offers customer service and support, free basic insurance and compensation cover for amounts up to £50,000, and it allows customers a 48-hour cancellation service. Their customer service department is available for assistance 7-days-a-week and 24-hours-a-day. Should you require the assistance of a mover, AnyVan can provide you with a “Man and Van Service” to help you with moving, unloading and packing of your goods. AnyVan also offers businesses with courier services to transport parcels and packages, storage of goods. It also offers business solutions for eBay deliveries of orders to streamline businesses.
Compliments, Complaints and Tips about AnyVan
Have you used AnyVan to transport and move your home? Have you used them to remove items from your office or home? How friendly and helpful are their staff? Are their vehicles safe and secure? Was their booking service straightforward? Did their checkout process feature your preferred payment service? Were some of the goods damaged while in transit with AnyVan and how did they resolve that with you? Would you recommend AnyVan to friends and family? How did you find their customer service? Read customer reviews about AnyVan to see what they offer, their customer support and their efficiency.
Information
W6 0LG London
5-17 Hammersmith Grove
United Kingdom
customercare@anyvan.com
02038723050
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
Removal service
DREADFUL! I had to use AnyVan as my removal co. cancelled 36 hours before house completion... AnyVan were available-that's the positive. Long story short: arrived with someone else's enormous sofa, so my stuff didn't fit in! I'd paid £1400+ (Double what my original company wanted) and then at 2.15pmish (hours after the sale had gone through and I was technically in breach of contract) I had to book another van from another company, costing me a further £750! The sofa was then delivered before my stuff and the lorry eventually arrived at my new home at 9.16pm! The additional drivers that I had paid extra for then helped AnyVan operators unload and all lorries left at 1am!
Yes, throughout the day I kept AnyVan aware and they did NOTHING. Theo told me that the lorry was not allowed to carry other people's stuff and spoke to the driver-fat lot of good that did. He then said he'd see if he could get another vehicle to help and he'd get back to me in a couple of hours. Maybe. It's a removal company and everyone knows that moving house is stressful so why add to that stress AnyVan, by being incompetent in the moment? What choice did you leave me with when I was already in breach of contract and could have been sued by the new owner of my ex property!
As I moved just before Christmas I wrote a complaint to AnyVan at the start of the new year-I just couldn't face it ruining my christmas. Outlined some damage that had occurred (I've found more since) but AnyVan took great delight in stating that they weren't responsible as it was outside the one week reporting period. After that, AnyVan did nothing for three weeks despite my reminding them-interesting considering when I made a booking I was plagued by endless emails, phone calls and texts. It was like being stalked! Then I was offered a paltry sum. Honestly, I was being patient but the figure was so insulting for what they put me through that now I'll review then anywhere I can!
If you want to move one item, fine. For removals, forget it. They are SO expensive compared to other companies and their slogan could not be less true.
Houseremovals
Worst company ever. I miss my collection as I was waiting for the driver to call me, I had spoken with him in morning. Another number called and I missed it. When I called back she wanted another 300 pounds to reschedule. 😭😭😭😭😭😭😭😭😭 Same day reschedule 300 pounds. I'm literally still crying.
They can't refund any money despite not receiving any service.
600 pounds gone just like that. 😭😭😭😭😭😭😭. My heart is in pain.
Houseremovals
Worst company ever. I miss my collection as I was waiting for the driver to call me, I had spoken with him in morning. Another number called and I missed it. When I called back she wanted another 300 pounds to reschedule. 😭😭😭😭😭😭😭😭😭 Same day reschedule 300 pounds. I'm literally still crying.
They can't refund any money despite not receiving any service.
600 pounds gone just like that. 😭😭😭😭😭😭😭. My heart is in pain.
Houseremovals
AVOID AVOID AVOID
to put it simply choose another company.
Shocking communication to say the least.
They arrived late and delivered two days late too with barely an explanation. The office team didn’t have the same “ story “‘as the removal team with an explanation of where our stuff had got to… at one point promising our items where two hours away only to receive an email at 8:40PM saying the delivery of our items would be rescheduled.( they were already a day and a half late by this point )
They didn’t want to put the items into the correct rooms or even close. Their explanation for this was they have a 7 hour drive ahead of them to get home.
I wish I had chosen another company and spent £4000 on removals else where !!
They did admit it had been a total shambles and offered £75 compensation which i refused. It was meant to be escalated to a higher level but once again with zero communication they proceeded to issue the £75 “ compensation which doesn’t even cover the items that got damaged or smashed up. They disregarded my concerns and my refusal of the £75 and made the refund regardless, with yet again no phone call back to me to discuss.
They talk the good talk on the initial phone call but it’s all a front , they are just basically a middle man to finding any old van to complete the job.
I wish I had paid the £4000 to a better run , more deserving company rather than this bunch of cowboys.
LondontoCardiff
The driver was so nice. If I was to vote for him, I'd give five stars but the company sucks. The person (Sara) on the customer service team, promised to help me on the day, but she was nowhere to be found. I thought you were trustable SARA. Such a disappointment... And the driver was just made it before 10am as he was sent to Birmingham in the early morning and the van was booked for domestic travel. How on earth the driver got multiple jobs where I have to be on time for that storage room. And I told each one of the people I've spoken with. Ridiculous company. I won't use it anymore
Removal
AnyVan provided a truly awful service when I moved in September. The arrived in two undersized post office vans. The language of the personnel was offensive. They severely damaged two items, arrived hours late at the destination and provided minimal compensation. Also they are not in membership of the ombudsmen scheme.
Man and Van
I used AnyVan as a recommendation from a friend after I told him I was moving, he had experienced great service and asked me to book with them as they were a trusted company. I did book with them and got nervous when they arrived 15 minutes late from our booking window. But the driver called and assured me that he was on the way. This helped ease my worries. When they arrived, the driver was courteous enough and apologized. The movers worked very well and nothing was they were careful with my Television and other fragile household items. But I would hope they try to keep time.
Write your own review
We use affiliate links on this page. If you click and make a purchase, we may receive a small commission at no extra cost to you. Thank you for your support!
