Stradivarius

Reviews, experiences and complaints

Order 4.7
Service 4.7
Price 6
Delivery 4

Total

4.8
33.3% would buy here again

Stradivarius

When was the last time you were out of clothes to wear? How often do you go out for occasions like wedding, dinner, birthday party? Are you a fashion enthusiast? What kind of fashion style makes sense to you? How satisfied are you with the number of clothing items in your wardrobe? Is it time for clothes shopping? Thanks to e-commerce websites, it is easy to go shopping. You don't have to go through the stress of the market where people keep dragging you to check out their store. From the comfort of your home or office, you can shop, select your favourite items, pay and have them delivered to you. Some online stores feature every clothing items you can think of like a top, trousers, shoes and accessories. Stradivarius is a clothing retail brand from Barcelona, Spain. The best people to tell you about Stradivarius are the people that have shopped on their platform before. This is why you should consider reading an independent customer review of Stradivarius here before considering visiting their website.

About Stradivarius

Stradivarius is a clothing retail company founded in 1994 in Barcelona, Spain. They specialise in both men and women clothing. It is a family-run business with branches in countries like Colombia, France, Ukraine, Portugal, Poland, Romania, Egypt, Morroco, Italy, Russia, Spain, China and Mexico.

Products and Services of Stradivarius

Stradivarius clothing collection includes shirts, jeans, tops, t-shirts, knitwear, blazers, trousers, shorts, parkas, trench coats, bombers, sweatshirts, polo shirts, skirts, bikers, jackets, and coats. The accessories category features jewellery, cosmetics bags, underwear, sunglasses, backpacks, pins, patches, corsets, belts, socks, hats, caps, purses and neck scarves. Their shoe category features flat sandals, trainers, flat shoes, heeled sandals, ankle boots, boots, sandals and sneakers. Other products types available in the store include decoration, stationery, aromatherapy, body care and fragrance. Delivery to Africa, Asia, Australia and the Middle East costs a €25.95 shipping fee. While delivery to zones like North America, Europe and North Africa goes for €19.99. Then delivery to South America costs €22.95 while to European islands costs €29.95. Clients have at least one month or 30 days to return an unwanted order from the date of purchase. The refund will be processed within 7-14 business days after the item has been received by the company.

Compliments, Complaints and Tips for Stradivarius

How long did it take and where did you receive my order? Did you register an account before you were allowed to shop at the Stradivarius store? Do you feel like the delivery cost was too pricey? How easy was it to order from Stradivarius? Was their size guide helpful in ordering your size and fit? Did Stradivarius miss the scheduled delivery of the items you ordered? On a scale of 1-10, how would you rate the style collections of the clothing brands available on Stradivarius? How easy was it to communicate with the customer care service when you wanted to return an oversized item? Share your experience and feedback, let other clients learn from you. Your reviews also push Stradivarius to work on their services in any way shape or form.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

L
Lianne Webber 2 years ago
9.5
This company is a total waste of money and honestly, I wouldn’t recommend anyone to fall for these scammers. I ordered three dresses from this company and first, they took so long to confirm...
N
Nidhi 7 months ago
3
I went to return a pair of boots at the Oxford street store and unknowingly I was standing in the wrong queue for billing. The lady at the billing counter tried to scan the product but it di...
N
Nicola Collett 1 year ago
2
Do not buy anything from this company. I brought a pair of cargo pants for my daughter for Christmas. They were too small so tried to exchange them. However their latest exchange date for C...

All reviews ( 3 )

Bought three dresses

This company is a total waste of money and honestly, I wouldn’t recommend anyone to fall for these scammers. I ordered three dresses from this company and first, they took so long to confirm my order. What’s worse, the company delivered the product late than they had promised and wouldn’t care to explain why and when you query that with the delivery team, they bark curse-words at you. I wish I had taken some time to check through the customer reviews on this company as they score absolutely low. Now, I have been trying to return two of the dresses they delivered because they are faulty but the support won’t email me back. Avoid!!

L
Lianne Webber 2 years ago
Order
10
Service
10
Price
10
Delivery
8
Total
9.5
Would buy here again?

WorstcustomerexperienceIveeverhad

I went to return a pair of boots at the Oxford street store and unknowingly I was standing in the wrong queue for billing. The lady at the billing counter tried to scan the product but it didn’t work and then she realised it was a return so she asked me to go upstairs for returns on my turn, so I did. Quickly another sales person followed me upstairs where I was at the return counter and started accusing me rudely of theft and telling the other person that she hasn’t paid for the boots , when I showed them the receipt that I haven’t bought them today and I am here for a return, she refuses to listen to me at all and accuses that this is a fake receipt or a previous purchase receipt and that I have just pretended to buy the boots and then provided them with an old receipt and get a refund. I had to stand there for 5 minutes, face that embarrassment in front of all the other people and make her understand that I had bought the boots previously and I am here to return them now and it was a mistake in hearing by the cashier who earlier didn’t hear me that I was waiting for return and I asked her to confirm it with her colleague. Which then she did and realised I was telling the truth, and this lady had no courtesy to even apologise to me for her mistake or behaviour. This is the worst experience I have ever had in any of the stores I’ve ever visited. Definitely never going back to that store ever again, nor even buying anything from the brand ever. @stradivarius, you need to teach your staff some customer etiquette and train them before hiring. It’s just not done. This was my first purchase and definitely the last one from this brand. Unfortunately I don’t know the name of that lady, otherwise I would have mentioned it here. (She wore a metallic silver top and blue denim)

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Nidhi 7 months ago
Order
2
Service
2
Price
6
Delivery
2
Total
3
Would buy here again?

Cargo pants

Do not buy anything from this company. I brought a pair of cargo pants for my daughter for Christmas. They were too small so tried to exchange them. However their latest exchange date for Christmas gifts is 30th December. As I was trying to exchange a couple of days later they would not allow. Customer service is appalling and no help at all. No other company has a return date of 30th December for Christmas gifts.

N
Nicola Collett 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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