
Direct Fireplaces
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A fireplace fixing
I would love to appreciate Fireplace for having such a powerful customer service team especially a lady called Sarah. We purchased our Fireplace about a month ago but recently, it developed a problem out of the blue. I rushed to my email and sent a message to the customer service asking for help. Sarah emailed me back and immediately arranged for a company engineer to call. The engineer came today and fixed the fire and it is now working perfectly. He seemed to know exactly what the problem was because he never lasted 30 minutes on it. I would highly recommend this company.
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