Smallable

Reviews, experiences and complaints

Order 6
Service 5
Price 5
Delivery 6

Total

5.5
50.0% would buy here again

Smallable

Do you want to spoil your wife or partner with a gift, but not really sure what to buy? Or, as a mother, are you looking for a range of designer fashion clothing for your baby? Would you like to decorate your nursery? Do you need baby care items for your soon-to-be-born baby? We all want to spoil our children and designer fashion and clothing for them and yourself is fun to shop for and to wear. But which online fashion store do you turn to? Which shop do you visit for new-born fashion? One of the names you will come across in your online search is that of Smallable. Do you know if they are a reputable company? Which brands do they stock and are their clothing sizes standard? The answer to these and other questions can only be answered by customers. Reading customer reviews will help shoppers to learn exactly what to expect from Smallable and that is why customer reviews are so important in our world of e-commerce.

About Smallable

Smallable is an online fashion and clothing store specialising in products for mothers, children, and women with a focus on high-quality contemporary styles and designs for clothing and home décor. This e-commerce company was started in 2010 by Cecile Roederer in Paris, France, and has grown from a small website to one that now stocks 750 leading brands from around the world and delivers orders to 200 countries. Items on offer include designer children’s clothing and fashion, teen fashion, new-born clothing and fashion, toys, children’s decorative items, baby care, nursery décor, design and home interior items, and women’s fashion. Popular brands on their website’s online shop include Pomandere, Heimstone, Laurence Bras, Masscob, Maison Olga, Vanessa Bruno, Repetto, and Anthology Paris.

Products and Services of Smallable

This company accepts credit and debit card payment methods. They offer customers a 7-days returns policy and refunds are distributed as credit notes which in turn can be refunded within 30 days. Smallable ships to the United Kingdom: standard delivery services usually take 2-5 working days. They offer a range of shipping options with different courier companies and each courier company offers different delivery methods and speeds and costs. Shipping costs start at 6.50€.

Compliments, Complaints and Tips about Smallable

Have you purchased any items from Smallable? We would love to read about your experience and feedback (positive and negative) about Smallable. Please consider writing a customer review so that other would-be customers will know more about this company, its range of products, and its level of customer service. Did you order arrive on time? Were the items of the quality as advertised? Was their website easy to navigate? Did you find their checkout process to be straightforward? Did you need to return any items and if so, were their customer support agents helpful, friendly, and professional? Would you recommend Smallable to friends and family?

Reading other customers’ reviews will help you to decide whether to shop at Smallable, gain more insight into its products and other tips such as figuring out the different sizing guides.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

C
Chrystele Karam 2 years ago
9
I was concerned after seeing some bad reviews, but I decide to risk with one of their great deals and honestly, I loved it. I love how they handled the shipping and the costs were fantastic....
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2 years ago
2
Very misleading company who provide horrible products and have an appalling returns policy with non-customer service should the product ( which I had to do) be returned.

The pro...

All reviews ( 2 )

I bought some T-Shirts

I was concerned after seeing some bad reviews, but I decide to risk with one of their great deals and honestly, I loved it. I love how they handled the shipping and the costs were fantastic. I ordered some T-Shirts and the delivery team arrived four days after ordering! I was a little bit concerned about the reviews therefore, before placing the order I decided to contact customer care to fact check and confirm if the items I planned to order were actually in stock. I also asked whether they could deliver within the set time. A customer support agent replied the following day and hinted that shipping would take at most 3 days and confirmed that the items I wanted were actually in stock. They were excellent and professional and nothing was damaged in transit. I would highly recommend this store.

C
Chrystele Karam 2 years ago
Order
10
Service
8
Price
8
Delivery
10
Total
9
Would buy here again?

Very misleading company who provide horrible products and have an appalling returns policy with non-customer service should the product ( which I had to do) be returned.

The product images online are very misleading. The quality of the product I received was not a $100-looking product but one that should have cost $30 maximimum if not less.


Smallables customer service failed to address or assist or reply with any help to my emails but chose to stonewall at arms length with a scripted vague unhelpful repetitive reply ….basically I’m lumbered with a wasteful shoddy product I do not want and sending back is a charge costing more than the product itself.


Smallables have no real returns policy… basically if you pay for the product you have to keep it as the cost of return exceeds the cost of the actual product, therefore the returns policy is misleading, dishonest, unacceptable and …a scam.

I gave Smallables every opportunity to reply and rectify the problem (as most viable Brands that ship internationally provide a discounted rate of return or free returns ) however they prefer to ‘take the money and run’ for short term gain rather then nurture consumers who will allow them to grow their Brand and Business for long term success.

I value and definitely support small businesses but Smallables should become Minuscule’s or better still Invisible’s based on this experience.

Reputation and reviews are everything in a very competitive online marketplace.

Thanks for reading.

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2 years ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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