BillyOh
Reviews, experiences and complaints
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BillyOh
Are you in search of garden furniture? Do you need storage structures for your garden? Perhaps you’d like to add a summer house or greenhouse to your backyard. DIY at home is one of the most rewarding activities: it adds more living space to your home and garden while providing safe, secure, and simple added storage areas for your tools, gardening equipment, or even items such as bicycles and motorcycles. Which company offers high-quality products and are reputable in their industry? Reading customer reviews such as those on this website will offer you insight into companies that manufacture and retail outdoor furniture and products. One such company is BillyOh. The importance of reading customer reviews will help you to decide whether to shop at BillyOh.
About BillyOh
BillyOh is an online outdoor building products retailer. It was established in 2000 by owner Charles Walton and is a family-run business based in Worksop Nottinghamshire, England. They form part of Kybotech Ltd group. BillyOh design, manufacture and deliver all wooden garden buildings from their factory in the Worksop across the United Kingdom. Customers can shop for wooden, metal, and plastic sheds; log cabins; playhouses; summer houses; greenhouses; workshops; garden storage structures; garages; garden furniture; fitness equipment; outdoor toys; and barbecues.
Products and Services of BillyOh
Available to customers are payment methods credit and debit cards, Amazon Pay and PayPal services, while BillyOh also offers lines of credit via Hitachi Personal Finance on orders over £600. Customers can choose to pay in periods of 24, 36, or 48-month instalments. This can be selected from the checkout process. BillyOh offers free shipping on all items under 30kg and under 1.5m in height across most postcodes on mainland United Kingdom. It also offers free shipping of boxes and sheds to certain addresses across mainland United Kingdom; a surcharge delivery fee will be charged from £30 for areas outside of that zone. Shipping usually takes 2-5 days to be delivered. Customers can also book assistance for assembly of products, and this applies only to customers in certain postcode areas. BillyOh operates a 14-day returns policy and a 5-day refund term. There are warranties on all products and each product category and manufacturer offers different warranty covers – it is advisable to read up on your desired product before purchasing. To help customers, BillyOh offers a 24-hour customer service centre to deal with any queries.
Compliments, Complaints and Tips about BillyOh
Have you purchased any items from BillyOh before? Did you find their website’s online shop easy to navigate to find your ideal product? Was the checkout process straightforward? Were their deliveries on time? Was the product in the condition and quality you expected it to be from viewing it on their website? Did you need to contact their customer service centre and if so, were their staff friendly, helpful, and professional? Are their staff knowledgeable about their products to offer you helpful advice? Would you recommend BillyOh to friends and family? We would love to read your honest feedback and experience (positive and negative) about BillyOh. Please consider writing a customer review. Your customer review will help would-be shoppers learn exactly what to expect from BillyOh, its products and its level of customer support.
By reading customer reviews, you will gain insight and tips into their product range to help you make better-informed purchasing decisions.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 7 )
Gingerbread Junior Playhouse
We ordered The Junior Playhouse and we were told that they would be delivered in 3 days. When It finally got here, we had to wait a while as the weather did not allow for us to start building the playhouse. We started building it after a week and It came with screws and nails in the same packaging which took us a while to sort. It was a little challenging to construct the Playhouse but we managed to build it in 2 days. The instructions that included the pictures helped us piece the parts together. The roofing took us a while but came out perfect.
GARDEN SHED
PLEASE DON'T WASTE YOUR HARD EARNED CASH ON THESE CLOWNS. I ORDERED A SHED WITH A DELIVERY DATE OF 7 DAYS, AFTER 21 DAYS, THEY SAY IT COULD BE ANOTHER 30-45 WORKING DAYS, YET THEY ARE STILL ADVERTISING DELIVRY IN 7 DAYS. IF I HAD MORE TIME, I WOULD REPORT TO TRADING STANDARDS FOR BEING MISSLEADING AND DISHONEST. I HAVE EMAILS TO BACK ALL THIS UP. ALSO, A LOT OF PEOPLE HAVE COMPLAINED ABOUT VERY POOR QUALITY, SO MAYBE I SHOULD BE GREATFUL MINE NEVER ARRIVED !
Playhouse
We ordered a playhouse in June via Ebay which was delivered at the end of July. It took us 1 week just to get the assembly instructions from BillyOh (by email) as they were not included in the pack.
To our despair we had so many issues it was ridiculous – we found that panels which abutted each other were stained different colours (meaning we had to paint to playhouse), identical parts were of vastly different sizes and not square, splits and protruding staples & nails were prevalent throughout the panels, the window acrylic did not fit into the window apertures, the roofing felt is of poor quality, tearing like paper and the bunk bed sticks across the doorway due to design fault. To compound matters we were also sent incorrect panels (4 of the same hand instead of 2 pairs) and the wrong roof was included.
After we complained to them about the issues and missing items they told us to return the playhouse if we are unsatisfied but would charge us a collection fee of £118! By this time we had already started assembly so this was not practical.
Eventually the missing parts were delivered (to our neighbours – wrong address on the package) 1 month after we requested them. Due to how poorly the panels were made and that they did not fit together we had to employ a carpenter to complete the assembly, buy extra materials and paint it. It cost us an extra £350 to fix all the issues. BillyOh refused to give us any discount for the extra expenses occurred due to the poor quality of their workmanship.
Avoid them at all costs or you will pay the price, literally!
Summerhouse12x8
Unfortunately I'm another unhappy and out pocket customer who sadly purchase BillyOh products. It been 3 months now between seller, myself and amazon to send all purchase back. Seller always refused to refund because I reported missing and damaged parts after 30 days when I had time for it and I didn't expect it to be bend, cracked, wrong sizes or missing parts. Amazon authorised to send back for a full refund plus any fee paid by me to send it back. Who can afford pay over £1000 to send back a bulk item weigh over 500kg after spend over £1600 on the summer house? Not many people this days have £1000 spared in the bank.
The Consumer Rights Act 2015 states that any goods purchased from a trader should be of satisfactory quality and therefore free from defect and as it was delivered to the customer it is up to the seller to have it collected or pay the costs of return postage. The consumer should not be put out of pocket for faulty goods.
So it been a nightmare with all that storage in the garage occupying all of it.
Seller keep saying it already passed over 30 days so they not accept it back or collect it from me to full refund. They only did offer parts replacement or partial refund as a gesture of good will. I asked for the replacement parts and over a week nothing decided when it would be sent so I asked a friend joiner to sort these and finish the summer house. Seller refuse to refund these even they would spend lots more with delivery etc so I ended up having extra £200 on top of the summer house costings and in the end the joiner told me the quality of the wood are very concerning how it will be standing after a strong windy day or heavy rains.
Trader standers already been contacted because sellers like these shouldn't been in the market rip off their customers with products with falsely items discrived, poor quality, wrong sizes sent, missing parts etc.
Other thing, the PDF instructions they sent you will need a degree to find the parts and how to put it together as the parts didn't come with numbers or letters etc. Read all company products reviews in their amazon page and Google other reviews online before purchasing it.
Just one word of advice for all future buyers. AVOID.
Firepit
Worst company I've ever had to deal with! Ordered firepit two weeks ago for friends birthday and billyoh deliver as stated in the 5 days but sent the complete wrong firepit (completely different style and much cheaper than what I'd paid) and also in a very damaged box. Get in touch with them and they say they will arrange a collection and delivery of correct firepit. It's now been two weeks and still no collection or correct delivery. Several calls and messages with terrible customer service and I'm told I have to wait another week and they refused to refund any money until after collection of incorrect firepit has been made. Nightmare company who have absolutely no care for the customers!
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