Reviews, experiences and complaints
If you are a musician, then you will understand the importance of being able to reliably source great music products online.
Whether you play the guitar as a hobby, or if you are a professional musician who relies on your equipment for your job, getting the equipment you need when you need it is paramount.
And these days, we all want the convenience of being able to get everything in one place, and why not?
And if you are shopping for musical items online then always be sure to check ReviewsBird.co.uk for good, honest reviews before you buy.
If this is you, then you’ll be happy to learn about Bax Music.
About Bax Music
Bax music is an online music store that specialises in all kinds of music equipment for musicians and DJs alike.
The store was founded by two brothers who had an interest in DJing. They founded the store as an outlet for their hobby, and found that it grew quickly.
They began renting out sound equipment in 1998, and in 2005 the store went online.
Bax Music now ships over 1,000,000 items each year from their 280,000ft warehouse, and employ 325 people to run the operation.
Products And Services Of Bax Music
Bax Music sells a huge range of music equipment.
Obviously, given their beginnings, DJ gear and effects form a large and important part of this range. From turntables to CD and everything in between.
If you need equipment for professional or home studio recording, then you’ll be able to find it in the online store. You’ll now be able to record at home like a pro.
There is also a selection of instruments, from guitars to basses and keyboards all being available from the warehouse.
The company also sell of huge range of gear to compliment all of these. So, there is a wide selection of accessories, cables, microphones and auxiliary equipment to be found.
You’ll also be good for multimedia products and tools to compliment your purchase.
Bax Music also have customer service available for pre and post sales.
If you’re not looking to buy, but still need audio equipment, then Bax Music also rent equipment.
Compliments, Complaints And Tips For Bax Music
Be sure to check their website because there really is a huge selection of items available. In addition, there is a blog and buying guides available, so if you are new to any of the areas mentioned then you’ll be able to get a good idea of what you need before you buy.
Bax Music also have clearance sales so be sure to have a look here as well.
Do you have any experience with Bax Music? If you do then we would really like to hear from you.
Your honest customer review can really help others who are considering buying from this company.
So if you would like to let us know your experience and feedback then we would really like to facilitate helping others in their buying decision.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 3 )
Mixars PRIMO Serato DJ controller
I have read dozens of bad reviews about Bax-music but that didn’t bar my decision. Generally, my experience with Bax-music was excellent and memorable. When I landed on the company’s website, I first realized that the Mixars PRIMO Serato DJ controller
I wanted to order was out of stock and even emailed the company’s customer service to confirm if the product was really out of stock. Even after realizing that the product was actually out of stock, I even went ahead to order because I was ready to wait. The team was honest about the company’s delivery schedule and once the delivery was done, I loved it. I would highly recommend them!
I ordered an Audio Source expression pedal from BAX on Friday 14 July, with a target date for delivery of Thursday 20 July. On Monday 17 July I received separate notifications from both BAX and ParcelFrorce (courier) that the product was in the ParcelForce system – ‘Advised’. When on the 20th I saw on the ParcelForce page that the product was still ‘Advised’, I phoned BAX about my concerns. Their agent told me that the product was in Kent, would get to me and that they would consider compensation if it was late. I was so taken aback by the blasé attitude of the BAX agent that I decided to conduct further communication via email. Apart from Sunday 23 July, I have emailed BAX at least once a day – and sometimes twice - enquiring about the whereabouts of the product and when it would be delivered. I have received no response whatsoever from BAX. The ParcelForce page still says ‘Advised’ – see attachment. Before beginning this dispute, I tried to phone BAX but the phone just rang out. I am beside myself with frustration at not having any response from BAX and not knowing when, if ever, I will get the product. I have raised a dispute with PayPal which I will escalate later today. I am also going to file formal complaints with Trading Standards and Companies House.
They just dont have any customer service. The number constantly rings out and the email goes unanswered. The deals they offer are generally available elsewhere. One to avoid based on my experience.