Coverwise
Reviews, experiences and complaints
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Coverwise
If you like travelling a lot and you are looking for ways to save money, cutting back on travel insurance is not the best way to do that. Even if the unexpected happens, with travel insurance, you will be calm because you know you are covered. However, with so many policies in the market, it is possible to be confused about which to go for. As such, you should look out for the right qualities when choosing travel insurance. For example, get the duration right. If you miscalculate, you may render your policy invalid. Also, ensure that all your travel destinations are covered. Also, ensure you can afford the excess in your insurance policy. In most cases, a higher policy means a lower excess and vice versa. However, go for the right insurance policy irrespective of the cost of the excess. If you are looking at getting good travel insurance, you should consider Coverwise. However, you should read customer reviews of Coverwise here to know if they have been efficient as they claim.
About Coverwise
Coverwise claims to be a travel insurance specialist that aims to provide excellent travel insurance policies at competitive rates. They are located in Ocean Village in Gibraltar. They assert that their travel policies meet all of their customer's travel needs whenever and wherever they travel to. They take pride in the fact that they work with top insurers with a global presence and expertise to ensure all-around security for their clients. They have travel insurance policies for holiday individual trips, yearly multi-trip insurance and ski insurance. You can contact them through their sales hotline, send them an email or follow them on social media platforms. They provide information about insurance resources and pre-existing medical conditions on their website. You can make payment through Moneywise.
Products and services of Coverwise
Their products include winter sports and ski insurance which cover piste closure, ski and snowboard hire, medical treatment, physiotherapy on your return home, on and off-piste activities, mountain search and rescue expenses; business travel insurance which covers trip cancellation, emergency medical expenses, business samples, replacement employee, repatriation, additional accommodation, transport costs; annual travel insurance which is for frequent travellers and it covers personal accident, legal expenses, personal liability, cover for personal money and cash, 24-hour emergency medical treatment, trip cancellation, curtailment cover, lost or stolen baggage; single trip travel insurance which covers trip cancellation and curtailment, all-time medical assistance, emergency medical expenses worth 20,000,000 euros. Their insurance policies come in different levels of cover; bronze, silver, gold, platinum, standard. Their insurance policies start from 5 euros and cover claims as regards the ongoing coronavirus.
Compliments, Complaints and Tips for Coverwise
If you have used any of Coverwise insurance policies in the past, kindly share your experience and feedback. Did you get everything included in the insurance policy you chose when you needed them? Did you get adequate value for your money? Do you feel shortchanged in any way? How would you rate their customer service? Do you have any tip for improvement for Coverwise? Would you refer Coverwise to other people?
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 6 )
Purchased annual Multi Trip
I have subscribed for an annual trip cover and I’m loving it. I have had an easy time paying for my package. When I was purchasing the package, the customer support team is very helpful in informing us what we could enjoy using the package. Whenever we have questions the team has also been very knowledgeable in answering them. I would highly recommend those who are looking for affordable insurance covers. However, I have never had the experience of claiming from the company since I have heard many people complain that the company is not quick in processing claims and refunds. I would use the company again.
Awful when claiming back my money
Case number: GB1-22-002414
When using the policy, the service has been terrible!
Not only did they ask for one piece of evidence at a time, but instead of asking all at once, it took 3 months.
Now, it's been 9 months, and no reply whatsoever, it's been months we have chased but none replies..!!! Scary. Where is my money, it's almost 4,000 GBP we need back..!! Please..!!!
Travel
This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not clear, providing false information. We made a claim as I was very unwell with a serious condition and could not travel. However, because I had been treated for a small rash around my mouth the previous year (2023), which cleared up after 2 days of using ointment, they are treating this as a pre-existing condition for a policy I took out with them in 2004. Please be sure to inform them if you get a spot at the end of your nose, or a bout of earache, or any minor/temporary problem as they will not honour your claim. Besides this, they are rude, speak over you, send badly/misspelt correspondence and due to the dialect and call quality it makes communication impossible. The evidence they request to support the claim is never satisfactory and each request they make for further information differs, making the whole process a shambles. Mickey Mouse, unprofessional company, steer clear for your own good. They make you believe you are travelling with peace of mind but it is the complete opposite.
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