Reviews, experiences and complaints
If you are over 18, then the chances are that you own a car. Almost a fact of life, you can’t seem to get on in today's society without a car.
As a car owner, then you’ll know all about the trials and tribulations of car ownership. Especially the burden of car repair.
Whether you fix your car yourself, or you send your car to the garage for work to be done, there’s always a need for car parts. Our cars do more and more miles each year as travel becomes easier and the need to travel becomes more widespread. If you are buying car parts always make sure you read reviews online.
Servicing cars means you need to get your hands on car parts quickly and easily, and above all, cheaply.
The auto industry needs a free and easy flow of car parts to keep you and everyone else on the road, and get you back on the road when your car breaks down.
Autodoc is a Europe wide operation, and one of Europe’s largest car part retailers. Autodoc operates in 26 European countries outside of it’s home country of Germany.
Founded in Berlin in 2008, the company soon grew quickly and very soon opened operations in Switzerland and Austria. Following this, the company expanded operations to France, Italy, Spain and the United Kingdom.
The company now sells 2.5M products and sells to customers in over 23 languages, processing over 40,000 orders each day.
Products And Services Of Autodoc
Autodoc principally supply auto parts to the auto industry and private individuals.
They sell a wide range of car products from engine parts, brake systems, filters and car accessories.
The company also sell a range of tools for the automotive industry as well.
But the range that Autodoc sells is not restricted to just car parts. The company sells a range of parts for motorcycles and trucks as well.
An important part of their operation is tyre sales.
As well as automotive parts, the Autodoc also produce a range of tutorials to assist motorists and garages alike.
Autodoc.co.uk accepts card payments and PayPal. Shipping charges apply to orders below £140. Items are dispatched within 4 to 5 days of receipt of order.
Items may be returned by an individual up to 14 times, after which charges begin to apply.
The company does offer sale items so it is best to check the website as you order.
Compliments, Complaints And Tips For Autodoc
In addition to sale items on their website, Autodoc also have an app. The company advertises that items are always cheaper when ordered on the app.
Have you any experience using Autodoc? If so, then we would like to hear from you. We want your feedback and experience so that we can learn more about this company.
If you would like to submit a customer review, please do so. We use reviews from people like you to give others that chance to learn more about the company before they purchase.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 19 )
Ordered a pair of tyres for my SUV
I’m impressed by how this company works out and treats me as its customer. This time around, I’m specifically impressed by the delivery team. The delivery team brought by ordered pair of tyres well packed, unlike a certain company that I had previously ordered from only for them to bring my tires looking worn out before I even install them. The delivery team was perfect! What’s more, the products are quality and give real value for the money spent. However, if the delivery team could improve on how first they deliver, it would be a great favour to the customers. I highly recommend their products.
Ordered a rear silencer for my Honda CRV using their registration number checker on the site. Incorrect item delivered and a returns request initiated which was agreed to, what they don't tell you is the return postage costs have to be paid by the customer !
£23.00 to return to Germany for an item that does not fit is ridiculous.... they sent the wrong item why should I have to pay to send it back ???
YOU MAY THINK YOU'RE SAVING MONEY WITH THIS COMPANY BUT BE WARY YOU DON'T END UP OUT OF POCKET !!
I am a regular customer but since the last three orders this company has unfortunately lowered its standard. The prices can be competitive, but the time from placing the order to completion is a few days (even if the goods are in stock), delivery time over two weeks, i.e. from placing the order to delivery about 15-17 days. And on their website it is clearly written that they are processed 24h in 4-7 days delivery, at least that was the case when I placed the order. The best part is that the apologies offer discount coupons for the next order that do not work and cheat the customer, first lower the order amount by another three percent and then change their mind. Calling that they can not do it because the superior does not allow. They promise you will call you back, but do not call back. I advise you to think carefully before you order from this company, sometimes it is better to pay extra and not waste time to check whether the order has already been processed and sent, and then wait two weeks.
I am very disappointed with the company <AUTODOC> because I received cheaper products than the ones I ordered. And the biggest shock was that <AUTODOC> allows itself to make changes in the order made by me, and this is not the first time when something like this happens.
I recommend to everyone who uses <AUTODOC> to take a photo of the order you made so that you can prove that <AUTODOC> MODIFIED your order without your consent.
I bought 5 items service parts
I ordred 5 service parts on the 17.6.22 after having to contact the service time on 4 diffrent occasions to betold items hav taken a little bit longer to dispact but should be here in the nxt 3-5 daysthis was over a week ago. Contacted them again on the 4.7.22 to be told the items are with courier and should be delivered in the nxt 3-5days and they only received the order on the 30.6.22. Overall items good. Service is below par and delivery is even worse.
Absoulouty useless....ordered 2 engine mounts...received 2 totally different ones to the ones I ordered and they had loads of cracks all over them. When I messaged to complain they told me to fit them anyway and they would offer me a 20% refund...after I said no to this they said they would send a label to return them...after a week and still no sign of a return label they emailed me with a return label attached for me to print off myself.. what a useless bunch these really are. Would not use every again.
0 stars is what they deserve
Absolute disguisting and untrustful. They fail to comply their own return policy. Parts were returned on 20/6/2023 with a proof of delivery and as of today 11/07/2023 I have no money back to my account. They are scammers and fraudsters. AVOID
These people are a bunch a thieves. Check trustpilot
Take the money. No delivery 2 weeks now. Tell u its the courier responsibility. They use evri. Surprise. Awful customer service won't help.
They won't refund u even They have requested a return from the courier. Tho I never even got the goods. The issue between 2 businesses NOT the buyers!!
I ordered some parts one day, have an email saying parts are being dispatched the next day. I check the order & notice a part has been replaced with another brand without telling me. Then when I check the part it is £23 cheaper.
When I ask support about this & if the difference will be refunded, I'm told no because the part prices change & it was a price match the date/time of order.
Even after some back & forth they still won't offer any refund for the difference. Only a £10 voucher for future orders.
Why would I order from them again after this experience?
when I click on the replaced part & see cheaper part, im obviously not going to be very happy.
I'll be sending the parts back.
The guy on the chat asked if there was anything else he could help me with after failing to help me, then just closed the chat on me when I was part way through typing a reply
The company obviously doesn't care about their customers or their reputation. I will avoid this company from now on & advise friends to do the same