NA-KD

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NA-KD

50% Would buy here again

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Spotlight: What are our customers saying?

A
Alyssa
Terrible company. The quality of the clothing is awful, overpriced but made in China and no better than anything from Primark (yet they are calling themselves sustainable, which has to be a bad jok...Read on
D
Daliah Reese
I saw some classy outerwear on NA-KD and signed up so that I could get a discount on my purchase. I did not receive my discount despite having signed up for the newsletter. I have received my order...Read on

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  • Ordering

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    Would buy here again
    Overall

    Clothes

    Terrible company. The quality of the clothing is awful, overpriced but made in China and no better than anything from Primark (yet they are calling themselves sustainable, which has to be a bad joke!).
    When sending the low-quality items back be prepared to wait for two weeks and still not be refunded unless you’re planning to complain to them numerous times.
    And even after doing so - please note that you will never see your money again if you decided to purchase from their second hand range! There is no way to register the return for these items online, only new ones. So if you decide to send these items back you will not be refunded which they don’t tell you about on their website!
    When contacting customer services there is no way to speak to anyone directly, for example on the phone. You will receive a standard reply from a different person each time.
    Appalling company, clothes and customer service. Please save your money and do not buy from here, stick to ASOS instead.


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    Organic Zip Hoodie and Sweatpants

    I saw some classy outerwear on NA-KD and signed up so that I could get a discount on my purchase. I did not receive my discount despite having signed up for the newsletter. I have received my order and I am yet to understand why there was no discount. If this is what they do to every customer then they must be scamming people and should stop. As I am writing this, I am yet to get a clear explanation from them. Other than that the My hoodie and sweatpants are perfect and delivery was timely. I am not sure if I will be shopping with them again unless they offer an explanation.


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