Reviews, experiences and complaints
Is it that time of the year where you need to update your wardrobe and bring in new faces? Shopping is most fun when we know what we want and where to get them without experiencing any hassle or potholes on the way. There are many shops or stores that you can visit when looking for a new outfit. In the online space, not all of them will deliver the exact product or item you picked. And this will result in a dispute that doesn't end well in most cases. To avoid this, you should visit an online store with good standards and customer service. One online shop that might be worth considering is Kong Online. And if you're an inquisitive type of person, you can always visit Kong Online customer reviews section before shopping with them. This is, however, considering the fact that customer reviews and ratings are one of the unbiased ways of knowing about a company's services. So we suggest you go through them first.
About Kong Online
Kong Online is a retail company that sells clothes, footwear, accessories and skate decks & hardware. The store was founded in 1987. Their footwear category has both men and women shoes. Kong Online maintains to be a big fan of skateboarding and sells skate decks, skate footwear, skate apparel, skate hardware and many more.
Products and Services of Kong Online
Kong Online has the following product categories - footwear, clothing, accessories and skate. The footwear manufacturers on there are Nike, Vans, Nike SB, Karhu, Dr Martens and Adidas Originals. But some of the top brands featured overall on Kong Online store are Adidas Originals, Alife, Alpha Industries, Carhartt WIP, Champion, Deus Ex Machina, Dr Martens, Edwin, Herschel, Huf, Jason Markk, Karhu, Levi's, Medipop, Nike, Nike SB, Rebook and Vans. Kong Online clothing category is subdivided into Denim, Hoodies, Jackets, Joggers, Knitwear, Shirts, Shorts, Sweatshirts, Track Tops, Trousers and T-Shirts. The new arrivals section is where customer can see new footwear or clothing that has been added to the store. Customers are offered free UK delivery when they spend above £80. Their premium delivery costs £3.99 for all UK mainland orders made before 3 pm Monday through Thursday, holidays and weekends are excluded. The international delivery fee is determined by product weight and is being calculated at the point of checkout. Kong uses DPD for both UK and International deliveries. Clients that are unhappy with their goods are urged by the company to return them to Kong Online within 14 days of delivery. The company argues that the “goods must be in an original re-saleable condition to be accepted”.
Compliments, Complaints and Tips for Kong Online
What item did you order from Kong Online? How long did it take the company to deliver it to your home? Was the item well packaged and protected? Have you tried contacting Kong Online customer service? What feedback did you receive from them? What's your overall experience with the company? Did you compare Kong Online rates with other store outlets? In your opinion, are items on Kong Online overpriced? What is your feedback regarding the services of Kong Online? Share them with us, we'll like to know.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 2 )
ADIDAS FORUM EXHIBIT Shoes
HORRIBLE customer service from Kong Online!!! I placed an order on Adidas shoes from Kong Stores and it seems like the shoes were out of stock. They did not email to let me know that they got my order. They didn’t even try to reach me in any way. Until a week later when they sent me a message to cancel my order. The explanation given was very vague and I just wonder, did they take them 7 days to know they did not have the shoes in stock? Why indicate on your website that it is available while in reality, it's not? Very incompetent management