Expondo
Reviews, experiences and complaints
Total
Expondo
Specialist tools
and products for catering and industrial businesses are difficult to find. If you’re needing catering equipment, professional tools for industries such as construction and plumbing, industrial equipment, and sports equipment, you’ve surely searched online for a reputable company or supplier. To source the right tool or machine to help your business grow shouldn’t take up all your time and energy. When you’ve been searching for a trustworthy retailer you might have come across the name Expondo. High-quality products, reliable and consistent customer service, safe and secure online shopping, fast delivery, and other aspects of dealing with companies like Expondo are important to customers. Reading reviews from real-world customers’ feedback and experiences lead to better decisions, informed insights and understanding what to expect from a retailer.
About Expondo
Expondo was established in 2007 and has 300 employees, with its base in Berlin, Germany. It operates in 28 European countries, and are growing in China too. Expondo is a B2B company offering 3,000 different machinery, tools, and equipment to numerous catering and industrial industries. Apart from the new products, Expondo also offers factory refurbished second-hand equipment and machinery on their website’s online shop. They sell catering equipment that ranges from butchers, tools and machinery to commercial kitchen equipment, mobile catering equipment to hotel and refrigeration equipment. Their professional tools include air tools, batteries, hand tools, vehicle accessories, construction machinery, power tools, and even items such as welders, garage doors, garage equipment, winches, and wire strippers. Their catalogue of industrial equipment ranges from agricultural supplies to Ozon Generators, cleaning equipment, production machinery, industrial scales to office supplies and lab equipment. They also stock and sell health and beauty tools and equipment for salons, telescopes, binoculars and lenses, and gym and sports equipment. All Expondo products are designed and developed in Germany and manufactured in China. The other brands they stock and sell include Royal Catering, Welbach, MSW, Ulsonix, Steinberg, Goldbruin, Stamos, Hillvert, Physa, Wiesenfield, Frommstarck, Gymrex, Uniprodo, Singercon. If the tool, machine, or equipment you seek isn’t on Expondo’s website store, sending them a query will allow them the opportunity to source such a product for you.
Products and Services of Expondo
Expondo’s services include free shipping and returns with a 30-day returns policy. All products carry a 3-year warranty. Payments will be accepted from credit and debit cards, PayPal, and direct bank funds transfer. Expondo’s delivery timeframe is 1-3 working days for orders to mainland United Kingdom addresses. Expondo’s customer service department is available weekdays during standard business hours.
Compliments, Complaints and Tips about Expondo
Have you bought any machine, tool, or other product from Expondo before? How did you find their online shop’s checkout process? Did you find the right product or did you send them a query to help you? What is their products’ quality like? How would you rate their delivery service? Would you recommend Expondo to family, friends, and other businesses like yours? Please write a customer review of our experience with Expondo and feedback on their customer service. Other customers can read reviews to better understand what Expondo does and what to expect from them.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 7 )
Bought an incubator
I have had issues with a product I bought but what I pride myself in when using this company is the fact that once I sent them an email, they don’t give an excuse but rather solve the issue. This very reason shows that they deserve a 5-star review. I ordered an egg incubator recently as I am a part-time farmer and would love to hatch some eggs. My package was delivered yesterday and from the look of things, it is perfect. Since I have constantly emailed the company with several issues and they have shown me good faith, I’m confident that should my incubator have a problem, they’ll gladly help. I highly recommend this company!
TerribleProductandServiceStayAwayfromthiswebbasedshop
Just bad product and post sale service! Speechless!
iorderedabeautytherapytrolley
i ordered a beauty therapy trolley, item arrived in perished packaging, item was clearly used and returned, had rusty feet, broken castors, missing plastic trim, whole item was dirty and scratched, customer service said i had to source my own replacement packaging as original had perished. customer service offered me 20% discount or i could return the dirty, broken trolley, customer service sent me an evri label, had to try 4 shops before my parcel was accepted, drop off shops said parcel was too big for the type of return label issued ???
still in the process of getting replacement item/refund. disgusting customer service experience, will not buy from then again, dr hasan emzi skin clinic manchester. undoubtedly there will be an expondo customer service response to this review claiming it is false and i have "got things wrong" do not trust them, order from expondo at your peril!
Icecream mashine
Warning for Expondo!
We bought a soft ice cream machine from Expondo and after three weeks of use it started BURNING. We then complained about the machine and after a lot of ifs and buts they took the machine back to repair the machine.
The repair process took a long time and after many months they ruled out the machine and had to replace it with a new one. This process also took time and after 6 months of nagging and follow-ups, they did not want to replace us with a new machine but instead pay back the purchase price- This is extremely strange as they at the time sold the same machine on their e-commerce. They probably took this shortcut because the machine became more expensive during this year of repair and they saved a few thousand bucks on not replacing the machine.
They have consistently acted with unreasonable foul play and said that the machine is not available even though it says that it is available. They have even guaranteed that the machine would not come back into stock within 12 months. Now after six months, the machine is back in stock and they refuse to deliver it to me.
This is the strangest case I have been involved in and all of my companies have stopped trading with Expondo. Unfortunately, this case has cost us an unreasonable amount of time during working hours and I wish I had bought the machine from a serious dealer instead.
As I said, I want to warn against Expondo.
multicooker
I live in Helsinki - Finland, and bought a multicooker from Expondo because their advertising is so good. The machine arrived later than I thought, and it arrived when I was not home ( away for a month for private mater), and when I was back, check on the machine, it was not working properly (some buttons of the machine don't work). I contacted customer service and their answer was: send the machine to them, and they will have a free fix for me ( yes, they have to fix it because they sent me the machine which cannot use). I sent it to their address, and it took 21 days to arrive at their address. Expondo will take some time to fix and send back to me later (approximately another 21 days to ship and some more days to fix).
Conclusion: after more than 3 months of paying full money, I don't have the machine to use, and I don't know how long Expondo will take to fix the machine. The way customer service responds like I have to take it because that's the way it is. I feel so stupid to buy things from Expondo.
If I would go to the electrical shop nearby ( for example Giganti), I would have a proper machine to use, and in case of the machine doesn't work properly, Giganti always changes the new one immediately.
Do not buy anything from Expondo if you are not stupid.
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