Reviews, experiences and complaints
Winter sports is one of the best seasonal sports activities you can think of. It is a recreational activity that can either be competitive or non-competitive. And as you already know, they are played on snow or ice. The common individual and team sports under this category are alpine skiing, bandy, curling, ice hockey, snowmobiling, ski orienteering, bobsleigh, figure skating, speed skating, ski jumping, snowboarding and cross-country skiing. People who live in the tropical regions of the world don't get to engage in these sports for fun or professionally. But if you're a fan of winter sports and looking for where to shop the gears, you might visit Wintersport Store. They have a variety of winter sports gears for everyone - women, men and children. If you want an honest and unbiased customer review about Wintersport Store, then we suggest you visit their reviews section here. Remember, no one can provide better information about a brand than its customers.
About Wintersport Store
Wintersport Store is an online retail store that specializes in winter sports accessories for men, women and kids. The e-commerce company is based in Woerden, Netherlands and has been selling winter sports gears since 2012. The company merchandise products from sports brands like Under Armour, Bogner, Briko, Descente, Kask, Oneskee, OOSC, Poederbaas, Poivre Blanc, Pro Kennex, Alpina, Barts, Atomic, CR7, DJI, Craft and Rossignol.
Products and Services of Wintersport Store
Wintersport Store shop categories are ladies, gentlemen, children, ski helmets, sunglasses & goggles, protection & accessories and to ski. The lady’s category features winter sports clothing, winter sports equipment, fitness & training, golf - clothing and mouth mask. The protection & accessories category has a ski helmet cover, action camera, spray and go, black eye pro, bags, ski and snowboard wax, grinding and edging material, back protector and short protection. Wintersport Store has a page on their website called "helmet size" for clients who are interested in finding out how to know that the size of the helmet will fit them. All Wintersport Store shipping is carried out by PostNL. Delivery to the Netherlands up to 10kg is €4.75, to Belgium & Germany up to 10kg is €6.00, to Eurozone 1 up to 10kg is €9.95, to Eurozone 2 up to 10kg is €20 and to Eurozone 3 up to 10kg is €27. Wintersport Store has a return policy for clients who are unhappy with a delivered item. The product is maintained to be accepted back by the company provided it is undamaged, unused and in its original packing slip. The company accepts the following payment methods - American Express, Bank, Belfius, Acceptgiro, Sofort Banking, Discover, EPS, Giftcard, Ideal, ING Homepay, Visa, Paysafecard, Bancontact, MasterCard, Maestro, KBC and Invoice.
Compliments, Complaints and Tips for Wintersport Store
Which winter sports gear did you purchase from Wintersport Store? What is your favourite winter sports? Have you had any issue with Wintersport Store before? What was it and how was it resolved? Was the winter sports gear you bought a right fit? Have you tried returning an item to Wintersport Store? What was their reception like? When you're less busy, we would love you to pen down your experience and feedback about Wintersport Store. Let others learn from you and the information you have about the company.
Reviews, experiences and complaints
Spotlight: What do our customers say?
Found the product online and bought as a gift for a family member. When ordering this product, the website gave 2 options for each size but...
All reviews ( 5 )
DESCENTE BRECK INSULATED JACKET BLACK
I am a winter sports fanatic and it was high time I looked for a new jacket. I purchased an insulated jacket in 2019 without much thought. But when I asked my friend, he suggested I go for a brand that takes high-quality materials in making their products. He even showed me some pictures of his jackets and I was amazed by the quality. So, off I went to task myself in finding this jacket. After hours of searching online, I found it at the Wintersport Store. I Got a high-quality jacket from them and when I showed it to my friend he was impressed with it. I feel great in it, unlike the other jacket that I had to add a sweater to stay warm while skiing.
Poor customer service and very slow response. Charge for a product that is not available. After two weeks the helmet has not been shipped even after agreeing to accept a different color! Not recommended
Ducati Flip Flops
Absolutely awful customer service!!!!
Found the product online and bought as a gift for a family member. When ordering this product, the website gave 2 options for each size but with no clear difference between each size so when ordering a size 46, I have had to guess which colour I am getting because it does not say if the ones I have chosen are white or black.
When ordering, the email confirmation I received stated that I would receive a track and trace code when my order had been shipped. It took 14 days to get my track and trace code and I only got it because I opened a ticket through my account. If you do decide to order an item from them, make sure you open a ticket to speak with them because they just completely ignore emails that you send in to the email they give.
I thought this would be the end at this point but how wrong I was!
Using the track and trace code given, to my surprise I then found that they had sent my item to a completely different address to what I had put down for my shipping address. I did check the details I had saved and I HAD put down the correct address but clearly someone who works for Wintersport-store decided to 'face roll' the keyboard it seems and make up an address instead.
I am now left trying to sort out this mess because the customer service is that poor it makes a homeless individual look rich! I have tried to contact them again and it seems they cant give me an answer as to why they have done what they've done because they just leave the ticket as 'Unanswered'. I still do not have my item nor do I expect to get it because of the incompetent staff at Wintersport-store who cannot put down a correct address. Will I try and get a refund? What is the point! I would hate to see how much of a b*llache it is to get a refund when I cant even get a simple response to a message I send in.