Reviews, experiences and complaints
Virtually everything that is viewed as a commodity can be shopped online. But what you should after when it comes to online shopping is quality. This is very important for categories like furniture, homeware and kitchen appliances. Patronising a brand you trust on the online marketplace will help cushion the fear of buying a substandard product. If you need suggestions on where to buy garden tools & equipment and furniture, then you might want to consider visiting VonHaus. Reading honest customer reviews of VonHaus here is a good way to know the kind of services they provide. And also how their customer support team attend to complaints made by customers.
VonHaus is an online retail store based in the United Kingdom. They specialise in selling different categories of products such as storage, garden and furniture. Their head office is located in Manchester, United Kingdom. They have a kitchen brand named VonShef and a furniture brand called Spinningfield whose products is available on VonHaus.
Products and Services of VonHaus
VonHaus product range includes Garden, Furniture, DIY (Do It Yourself), Kitchen, Storage, Heating, Cleaning, Home Office and TV & Audio. The DIY category consists of power tools, hand tools, extension leads, ladders, car care, painting & decorating, shelving, toolboxes & organizers and workbenches. The VonShef kitchen category features kitchen electricals, kitchen storage, cookware, food prep, baking, coffee makers & kettles, entertaining, healthy eating and spring kitchen. VonHaus offers free UK delivery for both small and large items. Though, large items could take a longer time to deliver. Examples of large items are in-door furniture, fridges, shelving units, garden furniture, parasols, gazebos and BBQs. Items ordered between Monday through Thursday before 1 pm are eligible for Next Day delivery which costs £2.99. Direct Home Delivery (DHD) items are not eligible for Next Day delivery service. Those items are usually dispatched from the suppliers. Next-Day delivery is not available for destinations like the Isle of Man, the Isle of Wight, Scottish Highlands, Isle of Scilly, Channel Islands, Northern Island and the Grampians. There is a free two years warranty on all VonHaus products such as Gold Coast, Milo & Misty, Beautify, Springfield, VonShef and VonHaus. DHD and other products offer a warranty of 12 months. VonHaus stress that they replace or repair any faulty or defective product during the warranty period. Clients should note that the warranty does not apply to products damaged or defective due to use or storage. It also doesn't apply to products bought or used for business. Clients have a choice of returning any items they are unhappy with; thanks to the company's 30 days return policy from the dispatched date. The client will have to pay for the delivery of the returning item. VonHaus claims to only refund if the item returned is unused and in its original package.
Compliments, Complaints and Tips for VonHaus
What product category did you purchase from VonHaus? How would you rate their kitchen appliances? Were you satisfied with the item they delivered to you? Did you reach out to their customer support team at any point? What can you say about the services of their support team? In what ways do you think VonHaus can improve its services? Submit your independent and unbiased feedback and experience.
Reviews, experiences and complaints
Spotlight: What do our customers say?
It's impossible to contact them them through the phone. Takes long time to get a reply via emails. They provide inc...
All reviews ( 2 )
STAY AWAY!!! My brother loves to mix margarita drinks for us and I felt it best to purchase a cocktail set for him. I bought the VonHaus cocktail set thinking it was a great gift set. But after using it for 2 weeks he claimed the shaker had cut him several times while using it and it was difficult to open. I tried to contact VonHaus and they were not willing to admit that their product was faulty but advised that my brother should practice extra care while using it. My brother is a professional and he knows how to handle this kit but this cocktail set is just faulty and VonHaus should just accept and offer a refund!!!
It's impossible to contact them them through the phone. Takes long time to get a reply via emails. They provide incorrect information about the delivery. They told me the items I purchased were dispatched but after couple of days the courier company said that vonhaus haven't even booked a collection day!!!
Unfortunately I am very disappointed with their poor services and I regret it.
I personally don't recommend it but the choice is yours.