Reviews, experiences and complaints
Are you looking for a new pair of boots? Do you want to surprise your loved one with a new pair of slippers? Perhaps you just love shoes and want to add to your collection? Where do you buy your shoes? There are so many shop shops online that finding a reputable store is difficult, tricky, and time-consuming. You might have come across the name TOWER London in your searches and found you might have liked some of their products on offer but weren’t sure if this company was legit and its products were genuine. The only way to know is from feedback from real-world customers. Reading customer reviews will give you the answers to these questions and offer insight into their product range, prices, and checkout processes.
About TOWER London
TOWER London was founded in 1980 as an independent footwear store in Shoreditch, London. It has remained an indie footwear retailer and has grown to own 4 shops across London, namely in Earl’s Court, Brick Lane, Walthamstow and two in Wood Green. It also has an online shop to serve customers across the United Kingdom. This company is operated by Tower Boots London Ltd. They specialise in women’s, men’s, and kids’ shoes over a wide price range, styles, designs, and brands. TOWER London are stockists of leading brands including Asics, Birkenstock, Caterpillar, Dr Martens, Emporio Armani, Fred Perry, G.H. Bass & Co., Homeys, Kickers, Loake, Merrell, New Balance, On Running, Palladium, Red Wing Shoes, Sebago, Ted Baker, Ugg, Veja, and Zaxy. Customers can shop for different types for footwear, including ankle boots, espadrilles, flip flops, slippers, high boots, wedges, boat shoes, brogues, sandals, trainers, wellies, smart shoes, pool slides, school shoes, casual shoes, and men’s boots. They also stock a range of accessories that includes bags, hats, insoles, laces, socks, scarves, and shoe care products.
Products and Services of TOWER London
Customers can pay for their orders via credit and debit cards, Amazon Pay, and PayPal, and are also able to make use of Klarna’s Pay Later credit service. All orders come with free standard shipping to all mainland United Kingdom addresses with deliveries usually taking 5-7 working days. Premium shipping is also available to choose from in the checkout process charged at £5 and takes 1-2 working days for orders to be delivered. TOWER London also offers a free Click and Collect service: customers can designate their nearest store for collection in the checkout process. This company also operates a 30-day returns policy and refunds are processed within 5-7 days.
Compliments, Complaints and Tips about TOWER London
Have you purchased a pair of shoes from TOWER London? We would love to know about your experience and your feedback. Did you find their online checkout process straightforward? Did they deliver your order on time? Did you make use of the Click and Collect service and if so, were the staff aware of your purchase and were they helpful? Did you need to return any items and what was their customer service like? Would you recommend TOWER London to friends and family? Please consider writing a customer review (positive or negative) as your review could help other would-be shoppers know exactly what to expect from this company.
By reading other customers’ reviews, you will gain tips on their sizing guide, the latest trends, and learn about their customer support structures to give you better info for making decisions on whether to shop at TOWER London.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 2 )
Great purchase and customer service support. I ordered a pair of converse shoes but they packed the wrong size, I contacted them, and they were very helpful. They asked me to ship it back which I did, they contacted me and sent another pair of converse. They were a great fit. I love how fast the delivery was and how efficient the customer care was. They answered all my questions and assured me that I would get My shoes in less than one week. I highly recommend them due to their professional approach and how fast Tower London delivered my shoes.