Ribble Cycles

Reviews, experiences and complaints

Order 5.6
Service 5.2
Price 7.2
Delivery 6

Total

6
40.0% would buy here again

Ribble Cycles

Cycling

is one of the world’s most popular leisure and sports. There are so many different types of bicycles available, from road bicycles, mountain bikes and commuter bicycles, to electric-powered bicycles, there is a two-wheeled bicycle to suit every type of rider, budget, and style. Whether you’re looking for a healthier lifestyle, or to take your sport to the next level, or aiming for the World Championships or Olympics, cycling is a fantastic sport. Most children start riding bicycles from 2 or 3 years old and their love of the two-wheeled joy never fades over their lifetimes as riders of all ages are welcomed at events, trail parks, and group rides. Which type of bicycle would you like to buy? Perhaps you’d like to add another one to your collection for a different cycling discipline? Looking for a bike brand made in the United Kingdom? One such company is Ribble Cycles. Is it a reputable company and are their products high-quality? Only customers of this company will be able to tell you that. That is why honest customer reviews are so important in today’s world.

About Ribble Cycles

Ribble Cycles have been in business since 1897 hand-assembling bicycles for customers from their premises in Solihull, Warwickshire, England. They offer bicycles that are fully customisable in their builds and design by using their website’s BikeBuilder and CustomColour tools. Ribble Cycles offers customers to purchase bicycles directly for more personalised service experience. Customers can collect their bicycles from their nearest Ribble Cycles outlet or have it delivered to their homes. Types of bicycles available are road, electric-powered, hybrid, gravel, off-road, and TT and Triathlon. They also offer a range of cycling accessories and equipment via their online shop.

Products and Services of Ribble Cycles

All bicycles are covered by a 3-year frame and fork warranty and an initial 30-day home test ride. Shipping is charged at £40 for bicycles and £3 for parts and accessories, and items will be delivered in 2 working days. Financing is available to customers purchasing bicycles. Options are classic finance (14.9% APR) over 24 or 36 months or interest-free finance on orders over £1,000 with V12 Retail Finance over 24 months. Ribble Cycles also accepts payments made with credit and debit cards, direct bank transfers and PayPal.

Compliments, Complaints and Tips about Ribble Cycles

Have you bought a bicycle from Ribble Cycles? We would love to read your feedback and customer experience. Did you find their products to be of high-quality? Was it what you expected it to be? How did you find their customer support? Did you need to exchange or return any items and if so, were their staff friendly and helpful? Did you find their online shop’s checkout process to be straightforward? Did they accept your preferred payment method? Would you recommend Ribble Cycles to friends and family? Please consider writing your customer review. It will help other customers decide whether to shop at Ribble Cycles.

Reading other customers’ reviews will give shoppers insight into their products, the levels of customer service and tips about their procedures and bicycles.

Information

363 Leach Place
PR5 8AS PRESTON
363 Leach Place
United Kingdom
01772963400

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

R
RAB 8 months ago
10
Excellent product, gorgeous design and informative sales support.
I had read reviews of the model, did a test ride at the showroom in Clitheroe and ordered the bike within half an hou...
G
Gavin Hardy 2 years ago
8.5
I ordered an Endurance SL Shimano 105 and it was delivered quite fast than I actually expected considering flight restrictions haven’t been fully lifted. I’m actually very happy with the bik...
P
Peter Martin 1 year ago
5
When you spend £5k on your next racing bike you expect a little bit of customer service to match. Wrong. Bought a bike (upon their in-store sizing recommendations) and waited a few months fo...
L
Laurence Carr 11 months ago
4
I had a get gaukys with my £4K bike in yhe first 18 months but my main problem is their aggressive poor customer service. Stay Cleer.
M
Mr Christian TIplady 1 year ago
2.5
I bought a Gravel AL e - Sport last November and it turned out to be the worst decision of my life. Really. Problems with brakes, tyre then the electrics stopped working. Customer service ha...

All reviews ( 5 )

RibbleHybridALeplusrangeextenderbattery

Excellent product, gorgeous design and informative sales support.
I had read reviews of the model, did a test ride at the showroom in Clitheroe and ordered the bike within half an hour. Sales guy was very helpful, listened well to my questions. great experience. The bike took 6 months to arrive due to C19/Brexit/Russia's invasion of Ukraine...now should be able to ride it once I have recovered from surgery, within the next 4 weeks.

R
RAB 8 months ago
Order
10
Service
10
Price
10
Delivery
10
Total
10
Would buy here again?

ordered an Endurance SL Shimano 105

I ordered an Endurance SL Shimano 105 and it was delivered quite fast than I actually expected considering flight restrictions haven’t been fully lifted. I’m actually very happy with the bike as it still looks great and its endurance to different environments is great. It has definitely helped me improve in my practice and effort to achieve the next level. The customer support team is definitely great considering we had a few interactions with them when I had some issues with the bike at first. I would love to recommend the Ribble Cycles company to any serious biker out there who wants to push biking to the next level.

G
Gavin Hardy 2 years ago
Order
8
Service
10
Price
10
Delivery
6
Total
8.5
Would buy here again?

Ribble Ultra SL

When you spend £5k on your next racing bike you expect a little bit of customer service to match. Wrong. Bought a bike (upon their in-store sizing recommendations) and waited a few months for it to arrive, however, the headset was too big.
Ask to have it replaced - no...
Ask to buy the correct size - no...
Ask for advice on a third-party option - don't really care...
Buy a third-party option they are 99% sure should fit and take to local mechanics to fit - doesn't fit.
Ask for advice on next steps and options - don't care.
If you're after your next bike from an online proudly-British retailer, read this review, have a think, and then make your own decision!

P
Peter Martin 1 year ago
Order
4
Service
2
Price
6
Delivery
8
Total
5
Would buy here again?

Customerserviceispoor

I had a get gaukys with my £4K bike in yhe first 18 months but my main problem is their aggressive poor customer service. Stay Cleer.

L
Laurence Carr 11 months ago
Order
4
Service
2
Price
8
Delivery
2
Total
4
Would buy here again?

RibbleGravelAlESport

I bought a Gravel AL e - Sport last November and it turned out to be the worst decision of my life. Really. Problems with brakes, tyre then the electrics stopped working. Customer service has been absolutely awful and 3 months on I still haven't got a working bike. (Fortunately I've just had it stolen!)

M
Mr Christian TIplady 1 year ago
Order
2
Service
2
Price
2
Delivery
4
Total
2.5
Would buy here again?

Write your own review