Out & Out
Reviews, experiences and complaints
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Out & Out
Having the option of selecting from a wide range of furniture is crucial when you're trying to set up your space or renovate it. So if you're planning on going furniture shopping, try to visit a store or company with a big showroom. And if you don't the luxury time to walk into a showroom or you are not ready to deal with such stress, you can search the internet for big furniture online shops. There are a lot of online retail furniture shops out there but you might want to consider visiting Out & Out. The shop claims to have a wide variety of furniture designs. But before you visit their online shop, get candid and well-informed information about them here by reading honest customer review of Out & Out here.
About Out & Out
Out & Out is a home and garden furniture retail company founded in 2013 by Daniel Fairburn - a designer, engineer and marketer. Out & Out profess that their menu features over 300 in-house designs. Their design partners include District Eight Design, Hartman, John Reeves Furniture, Keter, Lifestyle Garden, Out & Out Original, Room 9, S2dio, ScanCom Furniture and Suns.
Products and Services of Out & Out
Out & Out product categories are Dining Room Furniture, Home Furniture, Garden Furniture, Sofas & Armchairs and Buyer's Guides. The dining room furniture category is subdivided into dining sets by size, dining sets by material, dining chairs, dining tables, sideboards and cabinets. The sofas & armchairs category has velvet sofas, fabric sofas, corner and chaise sofas, armchairs and cloud modular sofa. All Out & Out orders are delivered by their furniture delivery specialist. The two-man delivery service with optional assembly costs £49.95. It features a two hour pre-arranged delivery window, real-time delivery updates that can be obtained via their hotline, multiple big vehicles for houses with small or restricted access roads, delivery to the client's room of choice and delivery up flights of stairs provided it was communicated at the point of ordering via the "additional information" tab. Delivery is only within the UK mainland, unfortunately, there are some postcodes within the mainland they still don't deliver to. Clients would need to arrange a freight forwarding service if Out & Out cannot deliver to their postcode. Small orders may be delivered via Parcelforce depending on their size. Out & Out delivery charges are as follows - orders under £50 at £9.99 shipping fee, orders between £50 to £100 at £14.99 shipping fee, orders over £100 at £29.99 shipping fee and Optional Assembly which is a premium service at £49.95 shipping fee. Every product on Out & Out is claimed to have been covered by a one year guarantee or else stated otherwise.
Compliments, Complaints and Tips for Out & Out
What Out & Out product did you buy? How did Out & Out deliver your furniture? Were you satisfied with the product when it arrived? Did Out & Out deliver a faulty item to you? What did you do about it? Asked for a refund? If yes, how long did it take them to process the refund for you? Are you happy with the kind of customer service you received from Out & Out? Your experience is more valuable than you imagine. Please share your feedback about Out & Out, let other customers learn from your experience.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 13 )
Gardenfurniture
Got the garden furniture delivered. I had to wait longer than the hours I was told. There were no instructions on how to build the garden furniture. And I had to wait an additional 6 weeks .
I then tried to call Out & Out after MANY phone calls and emails and had absolutely no response .
As I wanted to order a furniture gover for the rattan furniture and was told it would be a £100 and an extra delivery charge of £35 for a 2 man delivery !!!!!
Very frustrating and no customer service!!
GardenFurniture
Not heard a thing for 4 weeks about delivery. Have emailed twice and just standard reply saying it takes 3 to 5 days to respond. 7 days later still nothing. DO NOT BUY FROM THIS COMPANY. They are still advertising in the MOS but not delivered items from a month ago.
Nothing because they are incompetent
We had purchased a new dining table. Everything was fine and we received a text the day before with a time slot for delivery.
Exactly one hour later, we received another text saying the goods have been delayed and the delivery for the next day was cancelled.
Confused, my partner rang Out & Out who told us that the dining table was out of stock. Which is not ideal as we have already got rid of our old dining table in anticipation for the new one arriving. We checked the website and the table was still showing as in stock.
Nonetheless, Out & Out didn’t care and said there was nothing they could do about it.
I wish we had read Trustpilot prior to placing an order. Would rate 0 if possible.
Terrible company, terrible customer service.
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