Luxplus
Reviews, experiences and complaints
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Luxplus
If you love buying all types of products online and are looking for ways in which you can save money on your purchases without compromising the quality of the service or the products, Luxplus might be the retailer you are looking for, with its broad range of products and competitive prices. To make sure you won’t regret your decision, we recommend you read our customer reviews about the company to make sure they have felt satisfied with the services and products offered by them. We all know how valuable the feedback from other customers can be to help us make a decision, especially online.
About Luxplus
Luxplus is a Danish company founded in 2013, with its strategy being of buying a wide range and a large number of products directly from major suppliers in the EU, avoiding middlemen. This way they reduce costs and can offer customers the best prices, not before first checking the quality of the products to ensure that clients receive completely authentic items. Luxplus is a member's only platform, the user can try a free 30-day trial period, and after that, the price is £8,99 per month. Of course, users can cancel membership at any time. As a member, you can save up to 80% on many types of products, from very exclusive ones to everyday products. Luxplus’ platform sells products from over 600 brands and they have members in Denmark, Finland, Sweden, Germany and the UK. They are looking forward to opening in more countries in the future. Luxplus supports the work of UNICEF and the World Wide Fund (WWF) in their essential support for kids in vulnerable situations and endangered species of the world.
Products and Services of Luxplus
They offer products for women in categories like Hair, Makeup And Cosmetics, Perfumes, Bath And Body, Skin Care and Personal Care. Men’s categories include most of the previous categories plus Facial Care And Grooming and Men’s Aftershave. They also offer products for children, plus a Luxliving section with products such as Cleaning, Dental Care, Accessories, Home And Decor, Food And Drink, Vitamins and products for pets. The various benefits of becoming a member of Luxplus are cheap deliveries, big savings and earning bonus cash. Luxplus offers deliveries within 2 to 7 days and a 30 days return policy. Clients also receive bonus cash every time they shop to be used on their next purchase. For small orders, you can save £38 per month, for medium orders you save £74 per month and for large orders you can save £120.
Compliments, Complaints and Tips for Luxplus
Do you already have a membership with Luxplus? Does it have as many advantages as it is claimed? Have you been able to save money on purchases? Are you able to find all the products you need for your beauty routine, your house or your children? And most importantly, has their services, products and customer support matched your expectations? Let us know what your experience has been, your opinion is very important for other users thinking about using Luxplus’ platform.
Information
NR9 3AY Hethersett
5, Station Court, Station Road
United Kingdom
hello@luxplus.co.uk
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 4 )
bought age bright clearing Serum
The company does not offer the details of their subscription in detail. The details aim to trick customers into subscribing to a monthly subscription. You will notice that the member price is always lower than the actual normal price. When I was buying using age bright clearing Serum, I realized that immediately you buy using the member price, the company directly registers you to a monthly subscription. This is however not good especially if you just wanted to have a one-time purchase. Additionally, opting out is almost impossible because I took hows before I had an idea of how I could opt-out. The company should be straightforward and create subscriptions [palns on a different page.!
Luxplussubscriptionandproductsordered
WORST COMPANY I EVER GAVE MONEY TO - A BUNCH OF ENTITLED THIEVES
WORST COMPANY I EVER GAVE MONEY TO
I have had a subscription back in 2020 and ordered a lot during a whole year. One month I did not have the money on my account to pay the subscription and they cancelled it immediately.
After 2 years they send me a bill with that amount and a threat with debt collectors if I don't pay them, although they cancelled that service for me and I haven't used it since. I tried to contact them many ways but there is no person to talk to, no chat, no phone number, just the same useless email. I kept getting the same automatic reply: YOU HAVE TO PAY UNLESS YOU WANT TO PAY MORE, and I ended up having to scream at debt collectors over the phone for 50 Euro. The literal worst entitlement and rudest treatment i have EVER encountered. A horrible company that deserves to go bankrupt. NEVER subscribe unless you want to be treated as if you are a thief and forced to pay money for no reason!!
Deliverydamagedunlawfulmembershipfeenobonusapplied
1. Damaged parcel/item
No response to damaged items arrived. How’s that acceptable to send order in paper envelope not even small box. This is personal use item. And i need to present it to someone, how’s that possible to treat customers like low life animals and brush it off saying it’s ok. I don’t know if it was opened before.
Given that there was also issue with delivery on top of that and I’ve got case number to prove that.
2. Bonus
I ordered and membership was deducted. How is that not paid member!?! Membership fee was taken straight away. But bonus was from previous purchase. It states bonus is deducted at point of order. That was my order. I have that bonus from previous order.
I’ve read this carefully before ordering. I contacted customer service as well. Bonus of £5 was showing before I submitted order.
That’s misrepresented.
Because first I was informed it’s not applicable because of 7 days trial. At the same time customer service stating I’m not eligible to 7 days trial and I’m full member. So which one is it then!?! Either I’m full member, then bonus should have been applied - refund that to me. Or I’m eligible to 7 days trial, then refund my membership fee. Which you’re to do according to your own conditions written on website.
3. Membership
First I’ve been told there’s free 7 days membership only then £8.99 is deducted. It doesn’t mention anywhere it’s for new customers only, if that’s the case? It’s not stated anywhere in terms & conditions- I want membership fee refunded.
I’ve reported this matter to complaints Resolver. And posted negative review on Trustpulot, review.io, topcasback.
As you pick & choose which of my query to reply to. My questions were not answered and I’m given conflicting information. My parcel was delivered in unacceptable condition. Membership was deducted unlawfully. And bonus was not applied at order.
Not that your company cares given by your brush off customers replies to reviews and unhappy customers - I’ve read same bad service as other customers are experiencing regarding membership fee and damaged parcels, and customer service taking time to reply. You cause more aggravating experience to customers and do not exercise customer rights. I’ve never experienced this attitude. Especially state of damaged parcel was shocking to me. And you just state it’s acceptable. It’s not cheap cosmetics item. It’s high end product. And to send it like that to customer is shameful. What’s more shameful is to say it’s ok after I brought it to your attention. It is NOT ok and acceptable. It’s skin care products. They’re to be delivered intact and hygienically. And I paid for it. I’ve right to receive pristine service and item. And be respected and get positive experience.
Purchase
Please avoid this website. The moment you visit this site, you get greeted by a compulsory membership fees., even if you buy from them just once. They colllected almost 5 months of £8.99 each from my account without my consent. Please avoid! for your own good and sanity
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