Reviews, experiences and complaints
Garden Buildings Direct
A home would not be complete without a garden that adds colour and life to it. Most people believe that a garden often reflects the people living in the home, most, if not all, really take gardening seriously. Taking care of a garden and keeping it maintained requires a lot of effort. With this, having an outdoor garden shed almost becomes a necessity. Whether a plastic shed or a metal shed, an overlap apex shed or shiplap sheds, people have to ensure they are built to last with quality materials. Garden Buildings Direct is a company that claims to offer Garden Sheds, Log Cabins, Playhouses, Summer Houses, Garden Workshops, and Storage Shed, which are jam-packed with accessories and features. However, we would advise you to read unbiased customer reviews of Garden Buildings Direct here to learn more about the company before considering using any of their products and service.
About Garden Buildings Direct
Garden Buildings Direct is a brand of Kybotech Limited that was established within the outdoor building and leisure products industry in 2000. The organization is a family-run business that was founded by Charles Walton. They maintain to be focused on developing quality and innovative products to satisfy the needs of their clients. Garden Buildings Direct aims at creating a garden lifestyle that excites through their unique, in-house design team. They assert to design, manufacture and deliver all of their wooden buildings directly from their factory in the United Kingdom. The company has reportedly sold over one million buildings since its launch.
Products and services of Garden Buildings Direct
Garden Buildings Direct argues to strive to live up to its name, consistently providing customers with Garden Sheds, Log Cabins, Playhouses, Summer Houses, Garden Furniture, Garden Workshops, and Storage Sheds, which are jam-packed with accessories and features. Customers can easily sort the company's products under the following categories: Garden sheds, Log cabins, Garden offices, Playhouses, Summer houses, Garden storage, Greenhouses, Workshops, and Outdoor living. They offer free delivery within the United Kingdom. Boxed items below 30kgs and under ‘21.5m in height are delivered through the national carrier Yodel. Sheds and boxed items weighing 30kgs and above and with a height of 1.5m or higher are despatched with BillyOh Van Delivery. Log Cabins are delivered through the BillyOh Bespoke Van Delivery. They maintained that clients can return unsatisfactory items within 14 days of delivery.
Compliments, complaints, and tips for Garden Buildings Direct
You should be able to give an honest review of Garden Buildings Direct if you have used any of their products in the past. How would you describe your experience buying any of Garden Buildings Direct’s products? How was their customer service? Do they offer a refund policy? How much does Garden Buildings Direct charge for delivery? what are their shipping times? What are the payment options available at Garden Buildings Direct? Please share your independent reviews right here to help potential clients in their decision-making process. Your feedback can also help the company to look out for better ways to serve you in the future.
S81 7BQ Worksop
Dukeries Industrial Estate, Claylands Avenue
Reviews, experiences and complaints
Spotlight: What do our customers say?
Ordered shed 12’ x 8’ 25th of may delivered 1st June missing parts; both doors and the roof missing, one gable end broken, delivery driver on video call...
All reviews ( 2 )
Ordered a 3.5 by 3.5 garden office
This company is full of excellent engineers and committed customer services that I personally believe deserve a trophy. I had ordered a 3.5 by 3.5 garden office, but the company delivered logs. Little did I know that bringing up the house was as easy than I could ever imagine. As a matter of fact, only me and my boy assembled the whole thing, and believe me; I have literally no knowledge of building and construction. The customer service team is even more memorable in keeping me informed about the whole ordering process. For anyone looking to purchase a shed, this is the best place for you. Highly recommend them.
Order number GBD1955364
Ordered shed 12’ x 8’ 25th of may delivered 1st June missing parts; both doors and the roof missing, one gable end broken, delivery driver on video call at time of delivery and for whole duration of delivery had no interest in me the customer, I suspect this is why he drove away with some of my order still on his truck.
Parts to be delivered couple of weeks later but delivery driver reported that nobody was at address and nowhere safe to leave parts. I have Ring doorbell and my front & rear gardens are enclosed with fences and gates, regards anyone calling at my door Ring recorded nothing other than myself, family members & the postman on that day, so it would be reasonable to say that the delivery driver had not called to attempt delivery at all.
Nearly two weeks later missing parts delivered along with gable to replace damaged one, gable end delivered was for wrong side despite having sent pictures to help identify which side needed replacing.
One week later correct gable delivered.
On starting to build the shed I discovered that I had not been supplied enough rails to finish the panels as had only been sent rails for 8’ x 8’ instead of 12’ x 8’ shed also missing was the gap fill times 2 for rear of shed. As I had started the build I could not wait another two+ weeks for parts to be sent so had to buy four lengths of 27mm x 44mm x 24000 from B & Q.
When doing the roof felt I followed instructions as given; measuring shed then adding 140, shed was 3570 + 140 x 3 which leaves the felt short by 130 on the last strip from a 11m roll I also found that four of the six sills were unusable due to being twisted and bent. I contacted Customer services again on 3rd September and was told over the phone that parts were ordered and would be sent within two days. I then received an email requesting pictures which I provided. 11th September I contacted Customer service again as nothing had arrived to discover that none of the items had been ordered at all. Ordered over phone after a lot of debate and received two weeks later.
As others have reported build quality is very poor gaps between panels, roof supports not thick enough to support 8 foot roof (sags in middle). Customer service poor. Valued as a customer again poor.
As advised on other reviews here, do not buy from this company service & quality is awful.
Date of experience: 25 May 2023