Alensa

Reviews, experiences and complaints

Order 3.5
Service 4
Price 3.5
Delivery 3.5

Total

3.6
75.0% would buy here again

Alensa

When buying eyewear, you must be not only fashion-conscious but be health-conscious as well. You should be cautious about the fabric, material and fitting. For instance, it is wrong to use eyeglasses the doctor neither prescribed them for you nor are you dealing with eye issues. Sunglasses are more appropriate for fashion needs and concerns, while eyeglasses correct the vision. However, whether you are buying eyeglasses or sunglasses, ensure you get the right pair. This not only helps you look stylish but makes you comfortable too. To get the right eyewear, you could check out Alensa. However, you should read customer reviews of Alensa here before you patronize them.

About Alensa

Alensa is an online seller that provides sunglasses, prescription glasses, contact lenses, etc. They were founded in 2007 and their first online shops were in Austria, Slovakia and Czech Republic. They pride themselves on having roots across the European continent. They assert that they have extensive knowledge and experience with which they satisfy their large customer base. They state that they are committed to providing quality and satisfy their loyal customers. They also claim that their products are of the highest quality and their prices are the lowest. Their hotline, email handle and social media platforms are available for you to communicate with them. Their delivery services are fast. The delivery fee for orders over and under 49 euros is 8.90 euros through DHL. For royal mail, orders below 49 euros cost 2.9 euros while orders above are free. Customers can also insure their parcels for an extra fee. Their delivery time takes 1-2 working days through DHL Express or 2-3 working days from Royal Mail. You can make payments through Visa, Paypal, Mastercard, DHL, Ups, Royal Mail, etc. On their website, they provide extensive information about eye care and their products.

Products and services of Alensa

Their products include contact lenses such as bi-weekly lenses, daily lenses, monthly lenses, toric lenses, multifocal lenses, coloured lenses, economy packs from brands such as Biofinity, Aik Optix, Freshlook, PureVision, Soflens, Top Vue, Proclear; lens solution such as contact lens solutions, multipacks of solutions, solutions + contact lenses; eye drops & eye sprays, accessories for contact lenses, cleaning kit, lip care, straps, cleaning sets, etc. Their glasses come in different range such as designer glasses, street fashion, luxury brand, metal, plastic, clip-on, etc, and in shapes like square, pilot, round, pantos, oval/ellipse, cat eye, rectangular, etc. Their glasses are for both men and women. They claim that all their lenses are UV protected, self-cleaning, superhydrophobic, anti-reflective, extra hardened. You can also request eye prescription services on their website.

Compliments, Complaints and Tips for Alensa

If you have used any of Alensa products in the past, kindly share your feedback. Did their products cause you any eye issues? How would you rate the quality of their products? If you used their prescription glasses, did it help enhance your vision? How comfortable are you in their lenses and glasses? Do you find it easy to clean and maintain their products? Would you buy from Alensa in future? Do you have any tips for them?

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

B
BECKY COWIE 3 years ago
8.5
I have been a habitual buyer of products from Alensa company and not even once did they overlook my complaint. The team serves with utmost excellence and professionalism. What’s more, their...
L
Lucy Hannett 5 months ago
2
Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to...
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2 years ago
2
555
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2 years ago
2
555

All reviews ( 4 )

Contact Lenses

I have been a habitual buyer of products from Alensa company and not even once did they overlook my complaint. The team serves with utmost excellence and professionalism. What’s more, their products are cheaper than most of their competitors and also long-lasting. I highly recommend them. I recently ordered some contact lenses and unlike how I expected them to be, they are comfortable. Some of the other orders include the brands like Calvin Klein and I have been using these lens glasses for the last four years and never had any issues at all. Alensa’s products are cheaper. I will definitely buy from them again.


B
BECKY COWIE 3 years ago
8
Order
10
Service
8
Price
8
Delivery
8.5
Total
Would buy here again?

Glasses

Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service. Avoid and go for a UK based glasses company.

 

 

L
Lucy Hannett 5 months ago
2
Order
2
Service
2
Price
2
Delivery
2
Total
Would buy here again?

Mr

555

-
2 years ago
2
Order
2
Service
2
Price
2
Delivery
2
Total
Would buy here again?

Mr

555

-
2 years ago
2
Order
2
Service
2
Price
2
Delivery
2
Total
Would buy here again?

Write your own review

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