Autodoc
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Autodoc
If you are over 18, then the chances are that you own a car. Almost a fact of life, you can’t seem to get on in today's society without a car.
As a car owner, then you’ll know all about the trials and tribulations of car ownership. Especially the burden of car repair.
Whether you fix your car yourself, or you send your car to the garage for work to be done, there’s always a need for car parts. Our cars do more and more miles each year as travel becomes easier and the need to travel becomes more widespread. If you are buying car parts always make sure you read reviews online.
Servicing cars means you need to get your hands on car parts quickly and easily, and above all, cheaply.
The auto industry needs a free and easy flow of car parts to keep you and everyone else on the road, and get you back on the road when your car breaks down.
About Autodoc
Autodoc is a Europe wide operation, and one of Europe’s largest car part retailers. Autodoc operates in 26 European countries outside of it’s home country of Germany.
Founded in Berlin in 2008, the company soon grew quickly and very soon opened operations in Switzerland and Austria. Following this, the company expanded operations to France, Italy, Spain and the United Kingdom.
The company now sells 2.5M products and sells to customers in over 23 languages, processing over 40,000 orders each day.
Products And Services Of Autodoc
Autodoc principally supply auto parts to the auto industry and private individuals.
They sell a wide range of car products from engine parts, brake systems, filters and car accessories.
The company also sell a range of tools for the automotive industry as well.
But the range that Autodoc sells is not restricted to just car parts. The company sells a range of parts for motorcycles and trucks as well.
An important part of their operation is tyre sales.
As well as automotive parts, the Autodoc also produce a range of tutorials to assist motorists and garages alike.
Autodoc.co.uk accepts card payments and PayPal. Shipping charges apply to orders below £140. Items are dispatched within 4 to 5 days of receipt of order.
Items may be returned by an individual up to 14 times, after which charges begin to apply.
The company does offer sale items so it is best to check the website as you order.
Compliments, Complaints And Tips For Autodoc
In addition to sale items on their website, Autodoc also have an app. The company advertises that items are always cheaper when ordered on the app.
Have you any experience using Autodoc? If so, then we would like to hear from you. We want your feedback and experience so that we can learn more about this company.
If you would like to submit a customer review, please do so. We use reviews from people like you to give others that chance to learn more about the company before they purchase.
Your reviews can help others to make better choices online
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 19 )
engineoilfilter
I am very disappointed with the company <AUTODOC> because I received cheaper products than the ones I ordered. And the biggest shock was that <AUTODOC> allows itself to make changes in the order made by me, and this is not the first time when something like this happens.
I recommend to everyone who uses <AUTODOC> to take a photo of the order you made so that you can prove that <AUTODOC> MODIFIED your order without your consent.
Enginemounts
Absoulouty useless....ordered 2 engine mounts...received 2 totally different ones to the ones I ordered and they had loads of cracks all over them. When I messaged to complain they told me to fit them anyway and they would offer me a 20% refund...after I said no to this they said they would send a label to return them...after a week and still no sign of a return label they emailed me with a return label attached for me to print off myself.. what a useless bunch these really are. Would not use every again.
0 stars is what they deserve
Brembobreakpads
Absolute disguisting and untrustful. They fail to comply their own return policy. Parts were returned on 20/6/2023 with a proof of delivery and as of today 11/07/2023 I have no money back to my account. They are scammers and fraudsters. AVOID
Orderedformyclio
These people are a bunch a thieves. Check trustpilot
Take the money. No delivery 2 weeks now. Tell u its the courier responsibility. They use evri. Surprise. Awful customer service won't help.
They won't refund u even They have requested a return from the courier. Tho I never even got the goods. The issue between 2 businesses NOT the buyers!!
Orderingcarparts
I ordered some parts one day, have an email saying parts are being dispatched the next day. I check the order & notice a part has been replaced with another brand without telling me. Then when I check the part it is £23 cheaper.
When I ask support about this & if the difference will be refunded, I'm told no because the part prices change & it was a price match the date/time of order.
Even after some back & forth they still won't offer any refund for the difference. Only a £10 voucher for future orders.
Why would I order from them again after this experience?
when I click on the replaced part & see cheaper part, im obviously not going to be very happy.
I'll be sending the parts back.
The guy on the chat asked if there was anything else he could help me with after failing to help me, then just closed the chat on me when I was part way through typing a reply
The company obviously doesn't care about their customers or their reputation. I will avoid this company from now on & advise friends to do the same
Car part purchase
Avoid this so called supplier like the plague.
Autodoc delivered an engine gasket folded in half which had split rendering unusable. Contacted Autodoc for resolution but got fobbed off with a rediculous time wasting runaround.
Car parts
Simply incompetent. Ordered on 9th October. Started contacting them right when I noticed there is no movement of parcel on monday 17th with courier but they decided to ignore me and fobbed me off a few times in the meantime with all sort of excuses. On friday 21st contacted again regarding issue and been told they are looking for a solution and will be resolved next day. Today 24th I have been informed that its going to take 14 days to investigate! I dont care about you procedures when you decided to ignore me for a long time! At this point I want my money back, dont care about your investigations! Will never buy from them again and I hope, noone makes same mistake as me ordering with them in the first place
headlights
After a long wait the wrong headlights arrived and oh... they don't actually have the correct ones despite there web pages saying about 20 fit this car (seems none fit!). Waited weeks for a refund - I cannot recommend and will never use again. AVOID!!
Clutch kit
This company is a joke with no customer service, purchased a clutckit from them to be held for over 3 working days without any information, once I asked for informations about why my part is not posted or no information about part been sent to me I receive information that they run out of stock after I purchased part and I can throw in extra 200 for alternative option, otherwise would be lied to by their " my order status" that part is "being packed" for god knows how long more without any legitmate information :)
DEFINITELY HIGHLY NOT RECOMMENDED
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