Autodoc
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Autodoc
If you are over 18, then the chances are that you own a car. Almost a fact of life, you can’t seem to get on in today's society without a car.
As a car owner, then you’ll know all about the trials and tribulations of car ownership. Especially the burden of car repair.
Whether you fix your car yourself, or you send your car to the garage for work to be done, there’s always a need for car parts. Our cars do more and more miles each year as travel becomes easier and the need to travel becomes more widespread. If you are buying car parts always make sure you read reviews online.
Servicing cars means you need to get your hands on car parts quickly and easily, and above all, cheaply.
The auto industry needs a free and easy flow of car parts to keep you and everyone else on the road, and get you back on the road when your car breaks down.
About Autodoc
Autodoc is a Europe wide operation, and one of Europe’s largest car part retailers. Autodoc operates in 26 European countries outside of it’s home country of Germany.
Founded in Berlin in 2008, the company soon grew quickly and very soon opened operations in Switzerland and Austria. Following this, the company expanded operations to France, Italy, Spain and the United Kingdom.
The company now sells 2.5M products and sells to customers in over 23 languages, processing over 40,000 orders each day.
Products And Services Of Autodoc
Autodoc principally supply auto parts to the auto industry and private individuals.
They sell a wide range of car products from engine parts, brake systems, filters and car accessories.
The company also sell a range of tools for the automotive industry as well.
But the range that Autodoc sells is not restricted to just car parts. The company sells a range of parts for motorcycles and trucks as well.
An important part of their operation is tyre sales.
As well as automotive parts, the Autodoc also produce a range of tutorials to assist motorists and garages alike.
Autodoc.co.uk accepts card payments and PayPal. Shipping charges apply to orders below £140. Items are dispatched within 4 to 5 days of receipt of order.
Items may be returned by an individual up to 14 times, after which charges begin to apply.
The company does offer sale items so it is best to check the website as you order.
Compliments, Complaints And Tips For Autodoc
In addition to sale items on their website, Autodoc also have an app. The company advertises that items are always cheaper when ordered on the app.
Have you any experience using Autodoc? If so, then we would like to hear from you. We want your feedback and experience so that we can learn more about this company.
If you would like to submit a customer review, please do so. We use reviews from people like you to give others that chance to learn more about the company before they purchase.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 19 )
Car part purchase
Avoid this so called supplier like the plague.
Autodoc delivered an engine gasket folded in half which had split rendering unusable. Contacted Autodoc for resolution but got fobbed off with a rediculous time wasting runaround.
Car parts
Simply incompetent. Ordered on 9th October. Started contacting them right when I noticed there is no movement of parcel on monday 17th with courier but they decided to ignore me and fobbed me off a few times in the meantime with all sort of excuses. On friday 21st contacted again regarding issue and been told they are looking for a solution and will be resolved next day. Today 24th I have been informed that its going to take 14 days to investigate! I dont care about you procedures when you decided to ignore me for a long time! At this point I want my money back, dont care about your investigations! Will never buy from them again and I hope, noone makes same mistake as me ordering with them in the first place
headlights
After a long wait the wrong headlights arrived and oh... they don't actually have the correct ones despite there web pages saying about 20 fit this car (seems none fit!). Waited weeks for a refund - I cannot recommend and will never use again. AVOID!!
Clutch kit
This company is a joke with no customer service, purchased a clutckit from them to be held for over 3 working days without any information, once I asked for informations about why my part is not posted or no information about part been sent to me I receive information that they run out of stock after I purchased part and I can throw in extra 200 for alternative option, otherwise would be lied to by their " my order status" that part is "being packed" for god knows how long more without any legitmate information :)
DEFINITELY HIGHLY NOT RECOMMENDED
Shop elsewhere
Autodoc's customer service is tedious and infuriating. It took MONTHS to sort out my return of a defective item. You can expect a lot of waiting for updates and repeating information you’ve already given, whilst being left out-of-pocket the entire time. I don’t recommend purchasing their £3.95 ‘Safe Order’, especially since most other stores offer that as standard policy. It’s completely useless, non-refundable and doesn’t guarantee better service times.
Despite mailing back the defective item for a refund, Autodoc spent weeks denying they’d received it. I strongly advise documenting everything, from tracked postage to taking photos of the parcel, shipping label and proof of postage. In the end, I only got my money back by filing a chargeback with mountains of evidence to support me.
It is not clear enough that Autodoc are based in Germany, especially since most of their websites use .co.uk domains. These sites include 123spareparts.co.uk, autopartspro.co.uk, bestpartstore.co.uk, buycarparts.co.uk, euspares.co.uk, onlinecarparts.co.uk. This review applies to all these sites, seeing as they’re the same company under different names.
In many aspects, it may seem like Autodoc has great prices but customers tend to be left worse off when things go awry. The time, hassle and stress is not worth the amount of money you think you’ll save.
My order has turned out to be an absolute nightmare The website States shipping after 1 or 2 days its now a week later and my order is apparently still being packed keeping my vehicle off the road and preventing a repair from taking place this is not a
do not use these people!
Do not use these people
Do not use these people. they firstly do not make it clear they are based in Germany, with an order delivery lead time of around 2 weeks.
When my order arrived, i found that the rear discs for my Qashqai did not fit, due to the offset being too great. I ordered these parts using my registration on the autoc website, but the website specified incorrect parts. I complained to autodoc, but they claim that the website may not be correct, and I should have checked with them. The did offer to take back the parts, however would not pay postage. Clearly, the cost of returning these parts to Germany is going to be prohibitive, so I will have to buy replacements locally and sell the autodoc supplied parts on ebay.
What a terrible business these guys are running. Incorrect website, rubbish customer service, no indication of two week delivery timing. I think perhaps it's a legal requirement for any company to fully refund all costs of incorrect goods, but maybe after Brexit, not so. I'm sure autodoc are aware of this and are using it their advantage.
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