logo-print bomber jacket

My daughter loves the jacket I purchased from Eraldo. It is soft and very beautiful and is great for the winter. The lining of this jacket is the only thing that was not given careful consideration when they were making it. The strings started unraveling after a month and I feel that for the price I paid I deserved a well-stitched jacket. I called Eraldo and they told me that since my daughter had worn the jacket several times and it was past the return window, I would not be refunded and I could not send it back. Although I knew this, I just wanted to let them know that the products were faulty. I hope they checked the rest to make sure the quality was ok.